Dream New York
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How has this hotel rated in the past?
- Continental Breakfast
- Free High-Speed Internet
- Room service
Photos of Dream New York
Historical Traveler Reviews The Hand Hotel Llangollen
After reading the first reviews slightly worried as to what to expect. Arrived 10pm to find lobby littered with workmen installing water feature / lift. Some rooms still not finished, corridor lighting features also dangerously exposed. As for the room itself the bed was very soft (almost too soft) but enormous. The bathroom was poor for this standard of hotel: grout to tiling had been overpainted, grout in floor tiles to shower had cracked already- not sure if the bathrooms had just been refurbished from previous incarnation as the Majestic. Worst feature was the shelving unit above sink which prevented being able to bend over the sink to wash in. As for the corridor noise mentioned by a previous reviewer, this could be down to the lack of intumescent smoke seals around door frames. Not sure if they are a requirement in the US, but the fire dept. in the UK would have prevented the hotel from opening in this state. Bar was so dark the poor staff can't see what they are doing, and also it is not possible to charge drinks to the room. In the process of checking out (four nights early) the next day, the lobby was in an even worse state of disarray; we almost tripped over a contractors trolley when exiting the lift.
In summary the hotel should never have opened on the 15th October and still shouldn't be open now. The apparently 'soft opening' was not mentioned at the time of booking and was not reflected in the room rate. Unfortunately however once this snagging is completed, the very friendly staff will still not be able to make up for fundamental flaws in the rooms.
Dream is a nightmare
I stayed here on October 18, 2004, and the place really was a nightmare. It was still under construction and shouldn't have been receiving guests. My first room had exposed wiring and a lock that didn't work. They moved me. The second room also had a lock that didn't work and required a number of instrusive visits from hotel staff. A closet filled with garbage - yes garbage - was directly across from my room. Most of the time, the closet door was open. Although the decor purports to be hip, it's like sleeping in a meat locker. A clossal disappointment, especially for the price.
Stayed less than an hour
I was disappointed in the chaotic front desk; the building site that was the first floor; the size of my room; the lack of any information about the hotel and the noise of the drilling, sawing and hammering that was constant from the floor below me. Front desk assured me this would only last from 8:30 until 5:00! Having booked and anticipated a peaceful haven, to find that the spa will not be opening until next January at the latest, I negotiated a departure within the hour. Unfortunately the phone in my room was not working to enable me to negotiate this departure in the privacy of my bedroom. I had a long hour of negotiations with the front desk before departing.
Currently, there was nothing about this hotel that I would recommend to anyone - which is a shame because all they had to do was to resist taking any bookings whilst they were so behind schedule in the construction work. I'm sure when they have completed all this work if you are happy with a room that just about accomodates a double bed, a tiny shower and a view over the hotel next door - this might be the hotel for you! In the meantime, I found somewhere better.
Standerd prefab cool.
The rooms small, construction in the lobby.No breakfast or snack offered. But the location of the hotel is great. The bed is very comfortable and staff was friendly and helpful. Hotel bar was still empty for a Saturday night and the roof top bar did not offer any thing special to rave about. The decor of the lobby and room had a store bought prefab hip that you can copy from your local mall. Perhaps for a small hotel I expect a little more designer cool.
Slept like a baby
I recently visited the hotel. I thought the lobby was amazing. There has been so much done in just this past week. I found the staff very pleasant. The beds are more than fabulous. The BEST robe, I have ever worn. Even though the Chopra Spa hasn't opened, it was still a great experience.
Dream is getting better all the time...
I've discovered that much progress and many improvements have been made at the hotel in just the last week. The lobby is lovely and the overall design of the public areas is unique and very interesting. The guest rooms are tastefully done obviously with great care and thought given to the guest's comfort. Even though the Chopra Center has not yet opened Dream already offers guests a wonderful New York experience.
You can Dream if you get a quiet room
Almost a nightmare! The room we were presented with upon arrival was on the 7th floor, next to the elevator. Our king size bedded room was very small, but did wow us initially with the large screen tv on the wall and cool blue lighting. The bed itself was excellent. Unfortunately, it ended there. The tiled shower stall had no place for the soap and no towel bars to hang towels....so much for trying to save water. At 2 am, I was awakened by brief loud talking in the hallway (indication of poor soundproofing around the door) and then a door shut hard creating a loud noise. When I finally tried to rest again, the elevator shaft made irritating noise as did the air-conditioning blower. The temperature was set at 70 degees and could not be adjusted. Lastly at 8:14 am, the clock alarm, which had been preset, went off. Enough, I said...we're getting a different room.
I went down to the lobby, not expecting much to happen, but was pleasantly surprised that one room would be coming available. We went back upstairs, packed our belongings, and left them in the room as instructed. Later in the evening, indeed, when we checked in at the front desk, were given a new set of room keys and went upstairs (10th floor) to see what was awaiting our arrival. Two nicely made double beds, same large tv and cool blue lights. The bathroom did have a tub, so we had a place to put our bar of soap...just no towel bars. We had a great sleep in this room, except for the periodic air-conditioning blower switch. We slept in and did enjoy the second room. I would be hesitant to recommend this hotel at the present time as it is still being refurbished. And if someone does stay here, make sure you are away from the elevator!
Not the stuff that Dreams are made of
"4 star" hotels usually have service to offer, but the Dream Hotel, in it's incomplete state has little to recommend it. There was no doorman waiting...or maybe there was, but we never would have known, because nobody offered to help us when we arrived. Doormen and porters are not uniformed at the Dream Hotel. Uniforms may not be trendy, but they do help identify the guests from the staff.
We booked the hotel through Hotels...a special offer. What was special was how small a "small" room could be. ..so small, in fact, that we had to change rooms to accomodate us. The Medium room would really be a small single at most hotels, but at least we could "fit" into the room. The room temperature control only allowed "hot" air and even though it was cool outside, inside it was stuffy and hot.
The wall mounted 42" LCD screen TV was nice, as were the BOSE clock radio, and the Italian furniture and fixtures, but in the end it wasn't enough to overcome the properties shortcomings.
The lobby and the rest of the hotel was under construction, really not ready for customers.
Boutique Hotels require uniqueness to differentiate them from the large chains, but they also must provide for basic needs as well. Not quite a "nightmare", but definitely not the stuff that dreams are made of.
It is possible that in a few monthes this hotel will be a better place to stay. But, right now it shouldn't be opened. They hadn't yet stocked the mini bar, it was completely empty. The lobby was still underconstruction. They told us we would have 24hr room service, but they had nothing to serve us. When we asked for a comment card, they told us they hadn't been printed yet.
More like nightmare
Horrible experience. First impression was not good at all - there was a dumpster in front of the hotel and no one to take our bags or greet us. It looked like the hotel was still under construction (which it was!) despite the assurances of the staff that "we are just adding a light fitting and everything else is renovated". This was a lie! When we came back later in the day there was (still) dust all over the lobby, wires everywhere, furniture flung haphazardly all over the lobby and workmen still installing a lift - drilling, hammering etc. It was a disgrace! We were shown our "king size" room to find it was tiny - much smaller than a standard room in a chain hotel, and you could touch the next building if you opened the window! We asked to see another room, and the next room they tried to palm off on us also stunk, both literally and figuratively!
If the hotel was not ready to open, it should not have opened! While arguing with the front desk over the hotel's state of the completeness, we saw a lot of other guests walk out. We ended up doing the same!
Also, the owner has tried to create a "hip and happening" boutique but in the end there are a lot of disparate design elements that dont work together, and actually just look really cheap.
TripAdvisor Reviews The Hand Hotel Llangollen
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