First Rate Service

I stayed at the Westin for 4 nights in September, and it was an enjoyable experience. The check-in was quick and painless, with very pleasant front desk staff. My room was in the original (?) buildling facing 4th Ave. and it's quite a bit smaller than rooms in the tower, but I was by myself with very little luggage so I didn't mind at all. The bathroom was, again, small (with the toilet a tad too close to the shower stall), but it's spotless and clean with plenty of towels and accessories. The much-touted "Heavenly Bed" was indeed heavenly, although I'm not sure why anyone would need 7 different pillows and cushions on a double bed. During my stay I made daily use of the 24 hour rooftop gym, and it's quite adequate. The hotel is also at a good location (connected to the Plus 15 walkway), with the Eau Claire market and the beautiful Bow River trail right behind it. In the end what I appreciated the most was the staff - everyone from the front desk clerk to the porters was unfailingly polite and helpful. I certainly wouldn't mind staying at the Westin again the next time I'm in town. P.S. I forgot to tell the staff I am a Starwood member when I was there. I called a week afterwards and they credited my account immediately. Excellent.

Another good stay at the Westin ...

We stayed at the Westin Calgary between October 22, 2004 and October 27, 2004 for a conference that was being held at the Telus Convention Center. The Westin was excellent and in keeping with other Westin's that we have stayed at over the past couple of years. The room we stayed was a deluxe room and was equipped with all the necessary heavenly amenities. The Westin itself was reasonably well-situated (about a 10 minute walk from the convention center and from the mall and only a few minutes from the Eau Claire Market). All in all, it is an excellent hotel and well worth it.

Disappointing - not what one expects from a Westin Hotel

Calgary's Westin was a surprisingly negative experience, particularly given its positionning as an upscale hotel... and the corresponding rates. Three simple examples, that one cannot accept in a 5-star hotel: (1) we had to ask for several amenities (including bathrobes and laundry bags!!), (2) staff decided to refuse to perform a remarkably simple task and lied about the rationale and (3) we had to insist and call (by ourselves) the Starwood Hotels Call Centre in order to obtain a receipt for our stay (front desk initially refused to give it to us since we had booked the stay through their own website!). Gladly, we only stayed one night.

A fantastic hotel in every sense-stay there!

I have stayed at the Calgary Westin on several occaisions. Everytime it has been after a flight from the UK. The satff are fanastic, extremely efficient and friendly.

I am a member of the starwoods preferred guest program so get book club rooms in the tower. You get many benefits with SPG like express check -in etc which is lways nice but even without that you can not fault the staff.

One of their big marketing points is the Heavenly bed and although it may sound a funny or strange selling point, anyone who has had the pleasure of sleeping in one will know it isnt, it is enough to make you go back by itself, especially after a long flight.

The room service is also very good and reasonably priced, i thoroughly recommend the nachos and fruit pie!!!

Without doubt you will want to go back over and over again and will rate other hotels against it!

One of Calgary's Best

My partner and I decided to crash here for an evening prior to her departure to the UK. It was one of the finest hotels I have ever stayed at in my life. Desk staff were fantastic and helpful. Our tower room was recently renovated, spacy, and bloody comfortable. The heavenly bed is brillaint, I am going to stay at the Westin Vegas simply due to the heavenly bed. The rooftop pool/wirlpool and workout area is really great too. Best of all, it's open 24 hours! Very useful when you're with your lover or just really loaded (or both, heh). Just a heads up; the pool can only be accessed through the tower, so if you have a regular room, you'd have to go down through the lobby then to the top of the tower. Minor thing really. Rates were cheap, even when booked directly through the website. I highly reccomend this hotel to anyone visiting Calgary.

Perfect for getting over jetlag!

Top marks for the best hotel bed I've ever slept in... it was truly heavenly! Outstanding service and a great breakfast was also included in the club price. Only negative was the pool area and especially it's changing rooms, which were unappealing.

Heavenly bed

The hotel is great but it is far from the airport and the shuttle is expensive. We enjoyed the heavely beds. The workout room and pool were great.

Smart Hotel

Recently stayed at the Westin. Although the room was smaller than expected, it was beautifully furnished with a modern slant that lifts it out of the usual corporate chain hotel style. The bathroom was also small with only a shower and no tub, (albeit a large one) but again was beautifully detailed and finished with black granite, limestone and dark wood. The complimentary toiletries were also a cut above the rest too. Westin make a big deal about their 'heavenly bed' - believe me its all true and if I could ship one to England I would! Hotel location great and staff helpful.

Be carefull to use your creditcard here!

I stayed in October 2002 in the Westin in Calgary and was so trustful as to check out on my credit card.After several weeks a - small - amount was written off my bank account through the credit card, allegedly for having consumed from the mini bar.If I had taken something, I would have been pleased to pay for it, even more where it concerned one bottle of water.I do not like that I get robbed without my previous permission, so I have protested in writing via fax several times.Until today I never got any answer.Is that good faith behavior ?

Great staff & bar, rooms need face lift

The Westin used to be my favorite hotel in Calgary. Partially because I am a Starwood points junkie, but mostly because of the service and the cute bar. The front desk staff and concierge were always the most pleasant, and The Owl's Nest is a very swanky little hangout with great martinis. The lobby and the rooms in the main hotel are starting to show their age; the rooms in the Tower are nicer, but, of course, pricier. Rumor has it that the main hotel rooms are destined for a face lift.