The Springs Hotel & Spa
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- Swimming pool
- Free High-Speed Internet
- Wheelchair accessibility
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Historical Traveler Reviews The Springs Hotel & Spa Hot Springs
Felt like family
I had the good fortune to stay at the Downtown Hotel and Spa for almost a month. During my stay, I found that every member of the staff was immediately and courteously responsive to my every request. The owner of the hotel, Ken Wheatley, guided my friends and me to outstanding restaurants we would never have otherwise found. He arranged private tours of off the beaten path art galleries that had pottery featured in national ceramics magazines. From day one, I felt like family and would never consider staying anywhere else in Hot Springs. It's an old hotel undergoing upgrades but whatever is wanting in the physical elements is more than compensated for by the extraordinarily kind and generous treatment of guests.
THEY SHOULD PAY YOU TO STAY HERE!
We spent Labor day at this hotel and to put it delicately - the experience was horrible! First of all we arrived and had a hard time finding parking, you have to park up a 30% grade hill! We checked in and found the front staff to be typical Hot Springs service industry employees - rude and uninformed. We went up to our room and found a room that looked nothing like the picture on the website - the gold laminate in the bath room showed that the property had not been renovated in the past 2 decades. The bed was old and sagged, the floor looked like it had not be cleaned in 10 years, the only thing new in the room was the TV! There is no insulation in the rooms at all so street noise is a major problem - couple this with the fact that Hot Springs is a Harley Haven - where bikers are allowed to roar through town with their engines at full throttle - all hours of the night! The noise is not limited to the streets, our last night in this dive, there was someone in the room next to us and the noise from her TV kept us up all night.
In short don't stay here - if you want to be close to town - stay at the Embassy Suites - it is off the beaten path but within walking distance to downtown. If you want to stay close to the lake try the Clarion or better yet book way in advance and book a cabin close to the lake - BUT DO NOT STAY AT THE DOWNTOWN HOTEL!
The "Bates Hotel"
Please, don't stay here! Resembles the Bates Hotel. Rooms are only semi clean. On Friday and Saturday nights the street in front becomes a drag strip for local teenagers. The noise started at dusk and went on until dawn. At one time the police were speaking on bull horns to try to break up the crowd under our windows. It was so noisy, and we were on the 6th floor. I wouldn't want to be any lower. We changed hotels the next morning. Stay out by the lake, much nicer, quieter, and newer hotels. Lots of parking downtown, just drive in.
Lots of room.
I stayed as part of a group, the suite was great and big enough that even with 6 of us we didn't trip on each other. The only problems we had was that the kitchenette wasn't as well stocked as we planed forand that praking is a problem (it's up the hill). The buffet is great for the price. I'd stay again.
Downtowner has serious safety problems
I recently stayed at the Downtowner on a Saturday Night. I was led by an attendant to a parking space on the rear side of the property, adjacent to rooms with balconies. While enjoying the amenities of the hotel (the pool is great!) I noticed many individuals drinking beer on the balconies and behaving loudly. When I went to my rental car in the morning, the entire rear windshield had been shattered into small fragments. I discovered a broken beer bottle and a label among the debris. Although it is possible that someone walked by and smashed the bottle against the glass, the extreme damage indicates an amount of force that is probably the result of a bottle being thrown from a window. I filed a police report and notified Downtowner manager Kenneth Wheatley III. Although he was very nice and waived the room charge, he refused to consider compensation. A rear windshield can be replaced (at a considerable expense). I hope that the next flying beer bottle does not hit a child.
I love it
I stay here every time i visit Hot Springs on buisness about 6 times a year, i love this old hotel, cant beat the prices,and they have the friendliest employees..please visit, you'll agree
Really bad choice
Asked for non-smoking and gave me a smoking room, changed room and found crumbs inside the sheets, changed room and furniture was falling apart.
Great package deal
The Downtowner Thermal Bath Package in Hot Springs made a weekend get a way for my daughter and me very easy. We wanted to spend some time together before she goes off to college. We paid one price for the package and did a lot of fun things, the thermal bath and massage in the hotel was great, we had a coupon for a local attraction and we caught the Maxwell Blade Magic Show which was awesome, we went to the Mid-America Museum (part of the package) and it was fun, she remembered us taking her there when she was much smaller. a 20.00 coupon for the restaraunt was included (we caught the prime rib buffet) which was delicious. We ate breakfast there one morning, the buffet was great, but kind of pricey for breakfast. Oh and the package also included a neat Hot Springs tote bag from Del Sol in Hot Springs. We were very pleased with everything and we enjoyed the pool and hot tub also. I would recommend one of the packages, the staff was very helpful and friendly.
We have stayed here a few times. Recent remodeling has improved the rooms, but remember, this is still a historic hotel, so there will be some problems. When we stayed, they were having elevator problems. The staff was helpful and posted a bellhop in the one working elevator to help keep the doors open (they were shutting too quickly). There is a LOT of noise from the street at night (teenage cruising until 2am) so stay on the back side. The view is not as good, but it is much quieter.
The rates are better than most downtown hotels, they should probably charge a little more and maintain the place a little better.
Was not Impressed
We were not impressed with the motel. The location was okay if you want to be downtown.
TripAdvisor Reviews The Springs Hotel & Spa Hot Springs
Travel Blogs from Hot Springs
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Friday, October 3rd - Travel from Hot Springs, AR to Jackson, MS
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