DoubleTree by Hilton Hotel Spokane City Center
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Historical Traveler Reviews DoubleTree by Hilton Hotel Spokane City Center
Perfect stay with all the perks!
Everything went perfect during my trip to Spokane, WA and the Doubletree Hotel in downtown. I found the rooms to be very spacious, well-kept, and offered quite a bit. I have to say the bed was probably the most comfortable one I've slept in....and that is saying a lot! The steakhouse in the hotel was to die for, cooked my meal to perfection and a sinful dessert to go with. The customer service levels were much more than I expected, each person making sure I was well taken care of. I don't think I could even dream up a complaint of his hotel. I know where I'll be staying when I come to Spokane again.
Washed Up City Hotel
A passable, run-down property in a good location. I have stayed at this property countless times, back when it was a Sheraton - a much classier incarnation than the present. Today, not much is done to keep the place's standards up. A convention centre addition has stolen almost all of the hotel's parking, which was remedied by TEARING DOWN THE POOL, and paving over a narrow strip of land directly next to the river. Aside from this supposed luxury hotel of 350 rooms no longer having a pool, the parking was so woefully inadequate that when we left mid-afternoon and returned around dinner there were no spaces to be found, so we had to PAY to park across the street, in addition to the $5/night hotel charge. Totally unacceptable. Upon returning to our room, we discovered black crust/powder in our tub. Immediately, I called housekeeping for them to clean it up, not being certain what it was. A snide housekeeper showed up and had a look, knew exactly what it was (sewer back up), and called "engineering" to look at the tub. A big, rude oaff of a man hunkered in, had a look, and promptly said, "Was it like this when you came back? I find that hard to beleive. All rooms are inspected by a manager." I couldn't beleive it! He went on to blame us for doing it. "If you made a mistake, we will still clean it up for you." He left, and I was furious! What?!?! Housekeeping came and cleaned up the mess, which apparently is common at this hotel. I called down to the front desk to complain and they were very apologetic, offering a free in-room movie and a chocolate bar. We had a good nights sleep - the beds are very nice, pillowtop with duvets and feather pillows. We awoke the next morning ready to shower, only to find the tub had 'burped' again and there was black crud all over again! This time housekeeping was prompt to clean it out so we could shower and leave. Really, an annoying experience that probably means I won't be returning. We didnt bother to check out, we just left. This hotel has a long way to go before being a great hotel...top to bottom renovations, a parking garage, pool, and regular maintenance! I don't reccomend this washed-up city hotel.
My rate was $104, including the heavy bed-tax in Spokane, double room although I was only a single. I was told this was a rate for a convention I was attending at the time. Room was on 14th floor with nice view (overlooking the Spokane River). Room was spacious and very well maintained. While I didn't have a car, parking was free and easily available. A lot of construction was going on as the Spokane Convention Center is building a second structure. The DoubleTree is between them but I heard no noise from the construction.
Didn't eat in the hotel's restaurant except for breakfast, so-so. Service good. Overall, I'd rate the DoubleTree 3-Star or half ways between a 3 and 4 (3 plus or 4-minus). Staff OK, nothing special. I saw no surliness as reported in other reviews by what appears to have been disgruntled guests. Again, experienced nor observed no discourtesies over a 4-day stay. A plus is that the DoubleTree provides free transportation to and from the airport on a when-you-need-to-go basis. Safe and accommodating drivers. Spokane's bus terminal is an easy walk and the bus network is excellent. Has two computers for guests' usage in lobby.
For walking along the Riverfront Park, walking into downtown Spokane and other matters, the Doubletree is excellent. Was in the Davenport Hotel. Saw a friend's room there (for the same convention I was attending). No doubt, it is a 5-star place, 5-star location but you are further away from the Riverfront Park. Parking appears not so good and valet only. The Davenport is 50% more expensive but worth it if you want luxury. The Davenport charges an outrageous $18 to and from the airport each trip, even if in a Lincoln Town Car (versus a common van at the DoubleTree).
Food at the Davenport's restaurant is outstanding but expensive. The Davenport is across the street from the bus terminal if you want to take self tours of Spokane.
I thought it was a great freindly place to stay
I stayed there for 2 nights on business and was treated great by there staff, old story you be nice and kind to someone and they return the favor. The bonus is behind the hotel is Shinnangans resturnant dont miss happy hour and 1/2 priced meals, I ate dinner on there appetisers each night under $12.00 great food. Also walking distance to most all downtown activities, and if your board catch a ride with one of the buses going to the airpport to pick up the flight crews that stay there too normally 10 trips back and forth just for them each day. I wouldnt bother witht the Gold room on the 15th floor it sucks they had little smokies for snack and drinks cost a lot. I never ate there at any time and more than likley woudnt next time I stay there cuz there is better priced and bettter food close by for all meals breakfast and dinner. Typical hotel overpricing. It was fun to sit in loby each morning and just watch the Dunces coming and going chekcing in and checking out. Great entertainment like most places. The BEST of all was the beds I have NEVER slept in a better bed in my life I have a sleep disporder and I went out like a light and slept the whole night 8 hours, with 14th floor window open. Highly recommernd. Ed
Could have been better...
We were in Spokane for a graduation. It was our first time there, and we chose the Doubletree because of the location. The location is very convenient, as it is adjacent to the Opera House and the river runs behind the hotel. There are many things within walking distance, which is a plus. We ate dinner at Spencer's, which is a steakhouse in the hotel. It was a bit pricey, but the food was very good. The service was excellent, too.
We did have some problems during our stay. The first thing we found was that parking was a problem. The parking lot was small due to construction next door, it seems. We would have just had the car valet parked, but there were no valet to be found (despite signs indicating otherwise). After finally locating parking, we checked in and headed for the room. The hotel is somewhat dated, but they have made an attempt to take care of it. When we arrived at our room, the key didn't work. I proceeded back to the front desk, where they reprogrammed the card and told me to "Call down if I have problems again". Naturally, I did have problems again. I used the courtesy phone down the hall and they sent someone up right away. He literally beat on the key card device, and said, "Must be the batteries". However, he managed to jar it back into place so it worked. He assured me he would be returning later on to replace the batteries.
The room was very small, and the bathroom had only one sink. There was a coffee pot on the tiny bathroom counter, though. The bed was comfortable, but again, everything was old.
The following day, we were to attend graduation. Upon returning and before our dinner reservation down the street, the key card didn't work (again). This time, security happened to wander by, and I asked him for assistance. He tried about 10 things, none of which worked. He called "engineering" who came up and stated, "Must be the batteries". I told him that the exact same thing occurred the day before. He said he was sorry. He finally got me into the room (about 25 minutes later) where I had planned on changing clothes. However, because of the battery problem, he told me he was going to fix it right then. I asked him how long it would take; he said around 30 minutes. I didn't have time to wait around and didn't want to change clothes in the tiny bathroom with a strange man outside the door. I had to leave him there, door wide open, and hope that he was an honest fellow (he was, fortunately).
Finally, last but not least, remember the tiny parking lot that was overcrowded and almost impossible to find space in? Well, they charged us $5/night for SELF-PARKING. We're not talking about New York City here. This is downtown Spokane, WA.
Now, I'm relatively easy to please, but when things don't work right, they should be fixed. This hotel was one inconvenience after another. Good thing it's well-located, or they wouldn't have any guests.
Service was good & staff was extremely friendly. Reasonably close to attractions in city. Accomodations were ok. For the money I would like better accomodations.
Very good deal
We stayed at the Doubletree Spokane-City Center over New Years Eve via a Priceline deal and found service and room to be excellent. I've heard reports that "discount" customers get short shrift sometimes, this wasn't the case. We got a nice room, two beds, easy chair with ottoman, desk, appeared to be recently redecorated. The front desk was courteous, check in was easy, valet parking a nice touch. Housekeeping was efficient, room service prompt, even on New Year's Eve. I'd unconditionally recommend the Doubletree.
I wanted to treat my son and grandson to a 4th of July they would never forget. I made my reservations 3+ weeks in advance and requested an upper room facing Riverfront Park so they could be close to the festivities and see the firework display. When they arrived the room they were offered did not face the park. Nor was it on an upper level. Luckily I had sent my son the confirmation that I received on line and they then offered him an upper room that was in a corner and very small!!!! but did face the park. They were not allowed to check in till 5:30p.m. (room had to be cleaned) not very convenient. All in all not a very good experiece
Very nice, good loaction, highly recommend!
The hotel is located adjacent to the Riverfront Park and Spokane River area in addition to the Opera House and a variety of shops and boutiques in the downtown area. The Executive Accommodations were very nicely appointed elegant rooms that were spotless and included very nice views seeing as they begin on the 15th floor of the hotel.
Included in the price was a complimentary breakfast and evening cocktails in their private 15th-Floor Executive Lounge. The price to upgrade to the Executive Accommodations was very reasonable and if you can swing it, I'd highly recommend it. The staff was VERY friendly and VERY helpful - I cannot say enough good things about them. Overall, we had a GREAT experience at the Doubletree!!
TripAdvisor Reviews DoubleTree by Hilton Hotel Spokane City Center
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