Doubletree Hotel San Antonio Airport
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How has this hotel rated in the past?
- Shuttle bus service
- Non-smoking hotel
- Swimming pool
- Multilingual staff
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Historical Traveler Reviews Doubletree Hotel San Antonio Airport
Can not beat it
This is by far the nicest Doubletree. The staff is 5 star in all respects, and the rooms and bathrooms are extremely clean. I spend over 150 nights a year in hotels all across the world and this one is just about the best.
There is a shopping mall caddy corner, easy walk but they will drive you if you wish. Across and down the street is a shopping plaza with a Best buy, Barnes and Noble. I stay here often and have never had a problem and actually looking forward to going back to this hotel. If you want to go downtown and do not want to drive (too many margaritas in the future) they will get a cab for you or will drive you to the bus stop to take public transit downtown. Cab fare is about 20 bucks each way and the bus is just over a buck.
I have no suggestions to improve this hotel, except for them to get free internet access in the rooms.
Bad stay in November '04...
My overall stay in this hotel was horrible. Initially, I thought "What a nice and lovely hotel!" That was until I tried to go to sleep. My husband and I noticed a noise while watching TV, but thought it was the air conditioner running. When we tried to go to sleep, we quickly realized that coming from the behind the wall was this loud mechanical humming/vibrating noise. After 30 minutes of no sleep, we requested a room change. The manager then admitted that other people had the same problem the night before, but WE had still been checked into that room. The walls in the next room were so thin; we could actually hear the person next door snoring loudly. The other big problem was the beds. I don't mind firm beds, but sleeping on a rock hard bed is impossible. We left early the next day, after a horrible night with little sleep.
Nice hotel with a true courtyard
The Double Tree is a real courtyard hotel in that there is a real courtyard which is screened in on the top to keep the bugs and construction dust out. It is a very nice looking hotel from the outside and the inside lobby has a nice feel to it. The Spanish fountain is really peaceful and the service is top notch. Check in took only 5 minutes and getting the complimentary cookies was very nice. The rooms are nice and the armoire is a nice touch. There is a small couch and coffee table and a nice desk to work on if you are there for business. The only drawbacks is that they charge $10 for access to their high speed internet and there are not very many TV channels. Probably so you will buy one of their movies on TV. The charge for in room movies are crazy. This is off topic, but if you got a portable DVD player you can play it through the DVD player and watch your own DVD's for free, thus saving you $12. The beds are firm but are very comfortable for hotel beds. I agree with the others that it can be difficult to get out of the front door to the courtyard. So we used the backdoor to the hallway instead. I would like to see management change out the carpet in the hallways, it is beginning to show its age and is a dark shade making the hallways look dim. My only complaint about the room was the heater/AC would make a loud click everytime it came on. It was loud enough to wake us up the first night, but I think this may be a problem with our room's AC unit itself. There is an elevator in the courtyard so if you want to use that instead of the main lobby to get to your room you can. Although it closes at 11pm at night. The hottub is pretty good sized for a hotel. There are benches and sitting areas in the courtyard are nice to relax in but beware that smokers love these areas and they can get a little smoky. Funny thing about the hotel is that there seems to be ton of conventions/weddings/events in their meeting rooms. I have never seen so many people in Tuxes when I was there. I think there was a wedding reception and a company party at the same time. There is a well equipped fitness center and business center with high speed internet access. I would choose this hotel if I were in SA for business. The location is great. Northstar mall is about 5 minutes or less away, unless it is Christmas time. Also there are numerous restaurants in this area. About 10 minutes away is the Quarry Market for shoppers with upscale stores and SA's only PF Changs. Double Tree is about 20-30 minutes from downtown/Riverwalk. The only drawback to the location is not the Double Tree's fault; there is ongoing construction on 410 that makes it very difficult and confusing to get around in even for people like us that have been to San Antonio numerous times. Expect some delays getting around the area and heavy traffic. We got our room for $99 a night so we hit the middle ground on pricing. If you can get $50 a night then you got a great deal on a high end hotel. I would recommend DoubleTree for $100 a night or less.
Not Great, but Okay
My husband and I stayed here November 20 for a one night stay. This room was booked on priceline for $50. For the money, the room was just okay. The service was good, we were able to check in right at 3:00 and the warm cookies were great. Our room faced the courtyard and I didn't like the fact that the front doors to our room were french doors. It was very difficult to close the shades when leaving, so anyone passing by had a view into our room while we were gone. The comforter to one of the twin beds had a large grape jelly stain on the underside (I hope it was only grape jelly!). Upon further inspection, I noticed that the stain was still very sticky, leading me to believe that the comforter had not been changed out from the previous guest. The bathroom wasn't very clean either. We have mixed feelings about staying there again.
Beyond 5 stars
Our stay at the San Antonio DoubleTree Airport Hotel was far beyond expectations. Your ratings scale goes up to 5 stars....I would have rated this hotel much higher. A wonderful nights sleep at a convenient location, a very luxurious and elegant atmosphere as well as professional, top-notch service made our stay a most enjoyable one. We took a half a roll of film on the beauty of the hotel alone! Check out priceline.com for the best price ($45-$49/night). Well worth it! Thank you, TripAdvisor.com for providing such accurate referral services and giving us the heads up on this hotel. -C. Ritter, St. Louis, MO
Old, but clean
Stayed here 8-3 thru 8-5-05. The hotel is old, but the rooms & property are clean but dated. I booked this hotel bcuz it was near the airport, but I wouldn't stay here again since I believe there are better places to stay for the money spent.
I booked a premium package, but the hotel 4got to tell me where the executive lounge was, & forgot the robe & bottled water too until I complained. We had a dream deal package for a breakfast buffet which was ok, but next time I book a Doubletree stay I'll do without this option as the better choices were on the breakfast menu. The one night we had dinner here the food was very good, but served barely warm. I would have sent it back, but didn't want to wait another 35 minutes for it to arrive.
Last but not least, our flight home left at 7pm, so we called the front desk & requested the optional extended stay @ $25 to check out 2 hours later than the normal noon checkout. When we got to the front desk at 1:45pm, they advised me checkout was noon, at which point I advised them I DID call to request an extended checkout that was granted, but Doubletree failed to note this. To their credit, they did not charge me the $25 extended fee.
Overall, my expectations for $169 a night were not met. Also, the building has rooms on each side of a central hallway, half facing an inner courtyard-pool area & the half facing outside. The inner room which we had had poor cell phone reception on both the AT&T & Sprint networks, & we had to leave the room via a courtyard door to get anyone to hear us. If this is important to you, I'd recommend an outside room.
Would stay there again!
We were very satisfied with this hotel! We got it on priceline for $50 but it was worth much more than that. It did not have a continental breakfast but it was worth it. The staff was very friendly and helpful. It was eye appealing and was very clean.
My daughter and I stayed here for five nights. It was great. Very clean and friendly. I will stay here again. The room service was very good.
Go ahead and book this one I don't believe you will be unhappy with it.
Loved this hotel ...........
Stayed at this hotel for two nights on a Priceline bid of $43.00/night.
Checked in right at 3:00 pm on a Friday, took only minutes, got all my requests, smoking room, double beds. Received a courtyard view on the first floor along with cookies at checkin. Room was nicely decorated, loved the rustic feel and armoire. Courtyard was very nice, netted at the top so birds, bugs couldn't get in, pool and hot tub were very nice. Didn't eat at the hotel so I can't review the restaurant.
Overall, very pleased with this hotel and the price paid. Would stay here again.
I loved this hotel, we went to Priceline and payed only $50. We have stayed at this hotel twice and will stay there again. The rooms very nice, clean, and big. The hotel has a great place to eat on-site, we ate the breakfast buffet. The buffet was worth every penny. This hotel is A++ This hotel would be worth the full price too. The thing i did not like about this hotel was the no local free calls. I love this hotel!
TripAdvisor Reviews Doubletree Hotel San Antonio Airport
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