DoubleTree by Hilton Sacramento
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Historical Traveler Reviews DoubleTree by Hilton Sacramento
Nice room - but service needs attention!
We stayed in a club room and thought it was nice. It had a nice patio area; nice comfortable sitting chair and couch (convert into sleeper); desk; comfortable bed and 2 sinks for the bathroom. Given when the hotel was built, the bathroom is quite nice. We thought overall the rooms were nice for a stay. We found the location for the California State Fair ideal and it was not a far drive to Sacramento Old Town (about 15-20 minutes).
The overall hotel service however needs some help. We were given a continental breakfast with the room. Unfortunately, the service was the absolute pits. They gave you eggs, but no salt or pepper available.
When we went, the room was nice - but 20 tables were totally unbussed....
and we barely found an adequate one. They give you cereal for your breakfast....but no bowls and we had to ask 3 times for a bowl.
The service is bad, bad, bad.....
The housekeeping service did do a good job on our room - but when it comes to cafe service, best to look elsewhere.....This place needs some serious management attention.
Dilapidated Room Condition - Room Damaged
For a 1* hotel, at a 3* price-- the Doubletree is for you. Our room (#111) featured wallpaper burns; peeling molding, and multiple carpet stains up to one foot in diameter. The bathroom fixtures were vintage 1970's decor, and the pool was confirmed as unheated (Sacramento Fall / Winter / Spring get pretty chilly). The room decor / condition quality was similar to Motel-6 and Econolodges that I have stayed at. Appears to be an older hotel that the chain is milking as a "cash cow" with few repeat visitors. Multiple visitors had complaints upon checkout.
I travel a lot and what makes me come back to a hotel is the experience. The staff at this hotel exceeded my expectations in delivering outstanding customer service. I came in after a long day of driving, and the front desk greeted me with a warm chocolate chip cookie. They opend the kitchen for me after it had already closed and also asked me if I needed a wake up call. I can not tell you how at ease this put me. When I got to the room (ask for Cal Expo wing) everything looked new and the bed was very comfortable. I guess they put the new doubletree beds. Buisness takes me to Sacramento and I plan on making this my new home away from home.
Loved this Place!!
We just happened to stay at the nearest hotel to the Expo. At the very beginning, we were met by a wonderful desk clerk, our room was clean and looked fairly new.
When we checked out, my daughter left her favorite doll which her grandmother gave her before she passed away. I called the hotel, told them what had happened, they immediately called me back and shipped the doll next day air.
I've traveled around the world and stayed in many hotels. I plan on staying at this hotel whenever I'm in the Sacramento Area.
Does look better
This hotel has been updated since my last visit. The lobby looks better and the carpeting is better!
I have to agree - this place is mediocre.........
The good thing about the hotel is the location. The bad things are: rooms are VERY far from the main lobby area. I encountered two older ladies that were completely lost due to the confusing floorplan and had to give them directions to their own room. Also - the people working room service were incompetent and rude, so I finally gave up getting breakfast there. The pool is rather small and has lots of pesky gnats that get irritating after a while. For the money - I think the downtown Hilton is much nicer and enjoyable.
What a dump!
The people who run this hotel should be ashamed of themselves to charge the rates they do for this motel style hotel! The only thing the Double Tree has going for itself is the lobby and the location - it's across the street from Arden Fair mall. The hotel is totally run down and needs a MAJOR remodeling job. Just in front of the elevator to our room was a huge metal bin just sitting in the hallway which was there through our entire stay. The rooms are spacious - but outdated by a couple of decades. The bathroom floors are lined with linoleum, the bathroom counter tops are coriander, our towel rack fell off the wall when we grabbed a towel, the couch in the bedroom was stained & dirty.
The parking lots were filled with huge dumpsters. It truly is highway robbery to pay close to $200 a night for this outdated dump - it's only worth $50, if that. Do yourself a favor, stay somewhere else.
Wish I had checked trip advisor first!
Not only was this hotel old and worn, I agree with the previous writer that it is VERY poorly managed. I paid an extra $25 a night for the club level room thinking it would be better. It was horribly dusty and the heat would not work. I asked them to clean the room again and had to ask four times before someone actually fixed the heat. The entrance to our "wing" looked like the freight entrance. The door needs repairing and painting and it is dark when you walk into the hallway.
Went to the hotel restaurant to eat dinner at 6pm on Saturday evening and was told I would have to wait at least 30 minutes for food because there was a banquet in the ballroom. The restaurant, by the way, was empty. This is a very old hotel with absolutely no charm or warmth--- staff included. Find somewhere else to stay in Sacramento!
Doubletree Hotel Sacramento: Choose another hotel to stay
I agree with the reviewer who says the hotel is in dire need of remodeling. Our room was old, worn, and the bathroom is horribly old as well. The furniture has seen better days and is of the prefab. kind.
Yes, the hotel is being remodeled but the review dated 11/03 did not mention that it's the lobby that's being remodeled currently. We have just completed a stay this past week. What rooms are being remodeled-we only noticed the lobby was.
Just be forwarned that if you do choose to stay here, staff is indifferent in their services. We've had kind desk staff one time and indifferent ones the next.
However, the worst part of this hotel, more than the ugly and poorly maintained rooms (our door hinge fell off plus a/c didn't work properly in summer), is their AWFUL breakfast buffet. You pay $10.25 for some scrambled eggs, overcooked bacon, sausage, bread and bagels that are stale, pastries that looked like they were bought at Costco, a few pale "fresh" fruit, overcooked oatmeal, and yogurt. The staff doesn't replace the fruit and yogurt frequently.
This is a very large hotel and it appears that management doesn't have a clue as to how to handle its maintenance and service properly.
I highly doubt we will stay here again. There are other nicer large hotels within the vicinity.
One of Doubletree's Less Appealing Properties
I was very disappointed with my recent stay at the Sacramento Doubletree. While the staff was extremely friendly and helpful, the hotel itself is not anywhere near the standards of other Doubletrees I have stayed at in the past. The hotel is very old and could seriously use remodeling better yet, tear it down and start over. Our room had very old and worn furniture, stained carpet, a torn bedspread, and worst of all hairs in the shower from the previous guest! The mattresses were hard and uncomfortable. And our first floor room also had a thin ceiling the noise from the people in the room above us simply walking around was extremely irritating and kept me awake until they went to bed, and we could actually hear them close their bathroom door and start their shower in the morning. Stay clear of this place if you can, there are newer hotels down the street that I wish I had seen before we checked in!
TripAdvisor Reviews DoubleTree by Hilton Sacramento
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