Doubletree by Hilton Philadelphia Center City
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- Swimming pool
- Room service
- Wheelchair accessibility
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TravelPod Member ReviewsDoubletree by Hilton Philadelphia Center City
Great, convenient location of walking distance to the independence mall, shops, city hall, reading terminal market for great food. Great view 8f the historic n new philly. Great bargain around this time. Unfortunately no breakfast or wifi included. Indoor pool, 24hr gym
This review is the subjective opinion of a TravelPod member and not of TravelPod.com.
Historical Traveler Reviews Doubletree by Hilton Philadelphia Center City
Humiliated for the Tourist Industry
I am a director in the professional theater. For a number of years, I have stayed with my husband and children off and on at the Doubletree when my work has precluded a trip home to suburban Philadelphia in the wee hours of the morning. In each case, it had been our stated intention to treat the overnight as if it were a "mini-vacation." Certainly none of the companies for whom I have worked have seen this policy as anything more than an asset for them; however, nearly a year ago, I whole-heartedly agreed with one of the theater companies to abandon the Doubletree.
As best I understand it, the company had its problems with the hotel - and I had certainly had mine: no reliable wake up calls (although we eventually obviated the difficulty by taking a travel alarm clock with us in the car), breakfasts that were ordered, but never delivered to the room, knobs that fell off things (once on the door to the hallway and once on a sink faucet), a "powerful" smoking odor in a non-smoking room, a dead electrical outlet, and a staff I can only politely describe as "surly." On one occasion, I wrote both to hotel management and filled out an evaluation card as well. I heard nothing, despite providing them with all relevant telphone numbers, addresses, and emails.
I finally agreed with one of the companies that the association just wasn't worth it, and we have moved on to other lodgings in Philadelphia. The one thing that haunts me with regard to the experience is the face we must be showing to the tourists. We have so very little industry left in Philadelphia that we must protect and cherish what we have. That takes a good deal of sweat-of-the-brow work and more than a little heart. The Doubletree just must not see that.
Stay Somewhere Else
The last straw ...
In September 2003 we stayed at this hotel for 1 night. We've stayed here before because of its ideal location in the theater district of downtown. However, we will be staying elsewhere in the city the next time we visit. Reasons ?????
1. Our reservations were for a non - smoking room with queen beds. When we checked in at 5:00 PM, we were told all that was left was a smoking room with double beds. They 'tersely' told us there was nothing that could be done.
2. It took me 15 minutes to find a pop machine inside the hotel that would work.
3. We requested a wake - up call for 5:20 AM, and never received one at all.
4. Our room, worse than the others we've been in, needed attention (i.e. peeling wallpaper, spider webs, severly shipped and worn furniture, etc.)
5. Rude, impersonable, front desk staff.
What upsets me more than anything is that I sent an e - mail to Hilton Hotels and told them of the situation. I was not asking for anything free or discounted; I just wanted to make them aware of these issues. I never heard back from their customer service staff.
For all of the traveling my family does - staying in Hiltons, Hampton Inns, Embassy Suites, and etc. more time than not - this lack of 'customer service' both with the Doubletree and Hilton themselves has convinced me to never patronize one of their hotels again.
My husband and I enjoyed our stay here and would definitely recommend it to anyone. The staff was nothing but friendly and accomodating, and we received sight-seeing tips from everyone from the concierge to the cleaning staff. This hotel is a large reason our weekend getaway to a city new to both of us was such a wonderful experience!
Years of excellence
I've been staying at the Doubletree, Philadelphia one night a week for over 8 years or roughly 400 nights. I guess that qualifys me a relatively knowledgeable guest. First and foremost, I have always found the rooms to be 100% clean, neat and in excellent condition. Once or twice the TV had a problem but engineering was called and the problem was dealt with within 10 or 15 minutes. The check in folks are always gracious and friendly. I read a complaint that someone was not happy with the information given them by the check in staff concerning local restaurants or tourist information. Naturally that's the job of the concierge although I have found that the few times I've asked a receptionist a question RE local spots they always seem to know the answer or refer me to a manager if they don't know and the concierge is unavailable. As far as food goes....I always think of a hotel as being in the hotel business and not really in the food service business, that's what restaurants are for.....but ...that being said...I often eat at the Doubletree when it's raining out or, this winter, snowing or I'm just not in the mood to go out. I've probably had about 100 dinners there. I have never had a 'bad' meal there. I'd say on a 1 to 10 scale the dinners rate between a 7 and an 8, which is about at the top of my expectations for a hotel.The staff is extremely professional. I've never heard a rude or 'short' remark from anyone who works there, either to myself or to any other guest within my hearing.I would recommend the doubletree to anyone visiting Philadelphia. There's probably 50 restaurants within 10 blocks, it's across the street from the Music Acadamy, the Merriam theater and a block away from the New Kimmel center. It's my home away from home and I (obviously) can't say enough good things about it.
Wow, I have to say that I was quite impressed with this hotel. I was a little leary about staying at a Doubletree as I'm not familiar with brand. The location was excellent and my room had a great view of the city. The staff was very nice and helpful. With the exception of the worn enamel on the bath tub, my room was great -- clean and very comfortable. I didn't eat in their restaurant so I can't comment on the food. I give it a thumbs up!
Gotta Love the Doubletree
I recently came into on a mid-week business trip. My flight was delayed and I had a horrible experience on my trip in from the Airport. All that changed when I got to the Doubletree. The bellmen met me at my cab with a smile and immediatelty took my luggage from me. The desk clerk was ultra-friendly and gave me a delicious warmed chocolate chip cookie. The service was exemplary and the accommodations were great! I'll stay at this Doubeletree every time I'm in Philly.
Unclean to the extreme!
My company has provided its travelling employees with lodging at this hotel for the past six years. The location cannot be beat (right across from the Academy of Music, and a short walk to the historic sights) and the staff members are generally quite friendly, but the Doubletree Philadelphia's standard of cleanliness is extremely poor.
In 2001, I stayed at the Doubletree about once per week during the spring and summer months. On two occasions I found rodents scurrying from underneath my bed (either large, well-fed mice or small, sickly rats.. they were too fast to allow a good look, although I'd prefer not to!), and I would regularly be provided with a room that had not been thoroughly cleaned (trash unemptied, used hand towels in the bathrooms). The staff was always apologetic and helpful, quickly offering a room exchange, but the rodent problem was unforgettable! One front desk employee advised me that the hotel had dealt with rodents before, and that the hotel's location directly above a subway line might have something to do with the apparently recurring problem.
While waiting in the lobby one early morning, I spotted a rodent as it dashed from underneath the refrigerated dessert display case in the lobby's bar area into the back room. Following that occurence, I ceased to both order from Room Service and visit the restaurant, and I contacted the city's health department, as well as Doubletree headquarters. This prompted a quick response from the hotel manager, who assured me that the rodent issue was being dealt with, and that their exterminator believed there to be "no more than a half-dozen mice" ...in the 26-story convention hotel, mind you. I'm pleased to say I have yet to see any more rodents since the summer of 2001.
My most recent visit on January 16th, 2003 showed that while the rodents may no longer be of concern, the hotel's housekeeping has yet to improve. My large corner room on the 20th floor was filthy: food crumbs surrounded the sofa, a muffin wrapper lay by the bedside table, the TV remote control offered caked-on food smears, and the carpet outside the bathroom was soaking wet. The room's curtains also appeared quite dirty. Upon check-out, the front desk attendant was receptive to my concerns about the lack of proper housekeeping, and assured me it would be looked into.
While the Doubletree Philadelphia's location and reception staff are excellent, the hotel's physical condition is showing its age and lack of caring upkeep. If you seek clean, "healthful" downtown accomodations, I regretfully suggest you look elsewhere. I continue to campaign for a change in my company's choice of hotel, as well.
Not what I thought...
The Doubletree is located in the heart of the theatre district and the rooms are clean. These are the positives. The front desk staff were not knowledgable about local tourist attractions, locations or dining. The gave us misinformation a nubmer of times. We were placed in a room right next to the elevator and it was like sleeping on an off ramp of the NY State Thruway. They changed our room (after 2 phone calls and a visit to the front desk). My dinner at the Academy Cafe was inedible. My children's dinners took forever to arrive and were basic even by kids menu standards. They did wind up giving us free breakfast to compensate for bad room and service. The pool is okay. I would not stay here again. It was disappointing beause I have stayed at quite a few Doubletrees which are not luxury but good value and service.
Had a completely satisfying two-night stay. The food (Academy Cafe) and service (room service) were outstanding. Everybody we met was friendly and helpful. All requests were met -- a quiet room with a view; great view of broad street and city hall.
Great location -- in the middle of everything: theaters, shops, and restaurants. Special touches from huge xmas tree in lobby to cookies at check-in
Check in service was pleasant Friday night
Weekend reservations personnel distant and short and unprofessional
Room service was less than mediocre and portions meager
Room was fine with a nice view of Broad St
Just do not order room service.
Racquetball court was dirty, needed to be vacuumed and it was quite a task to find racquets and balls.
TripAdvisor Reviews Doubletree by Hilton Philadelphia Center City
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