DoubleTree by Hilton Hotel Memphis
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How has this hotel rated in the past?
- Shuttle bus service
- Free High-Speed Internet
- Room service
- Swimming pool
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Historical Traveler Reviews DoubleTree by Hilton Hotel Memphis
Great Hotel, Great location
We went to Memphis for Memorial Day weekend. We stayed at the Doubletree off Poplar Road near Germantown. The hotel staff was very friendly. The location was great. We were 10 minutes from Graceland and 15 minutes from downtown. We were going to stay near Graceland or the airport but after riding through those neighborhoods we are very glad that we didn't. We ate Bar-B-Q at the Pig Whistle and Rum Boogie. Both were very good yet had different flavors. The Pig Whistle has more of a vinegar based sauce and the sauce at the Rum Boogie was tomato based. If you get tired of Bar-B-Q try the Half Shell. It is right across the street from the hotel. We also recommend the Pink Palace Museum. Beware of the signs off I-240 directing you to the museum. The neighborhoods you drive through to get there are awful. Your best bet is to go down Poplar to Goodlet and then turn on Central. The Ride the Duck tour and Peabody Ducks are a must.
Loved my stay at this great hotel
I was very concerned about staying here after reading all the bad experiences of other travelers, but I have no complaints. I did not experience the problems that others reported. The room looked great and did not look outdated to me at all. Everything worked in the room although one lamp was missing a bulb. The staff was friendly and treated me nice even though I had booked a great rate on the internet. There were only 2 people at the front desk so I can see how service could be slow if you arrived during a rush, but I had no problems getting checked in. The workout area was fine for me, but it could be lacking for some travelers. The location is a little inconvenient for downtown travelers, but I was visiting family down the street. Great cookies as usual and there was coffee available in the morning. It's too bad some people had a bad experience, but I'm glad I stayed here.
Good for business travelers who don't take workout seriously
My 'average' rating that I'm giving to the hotel is due to the workout area; the workout room is NOT for serious workout. As a business traveller, my needs are probably different than regular vacationers: free high-speed internet counts for more than children-oriented services; professional, efficient check-in for hotel loyalty program members are appreciated more than extra tending to special needs. In these criteria, the hotel is above average.
- The rooms are nicely furnished, albeit slightly old
- The lobby is luxurious looking, and the indoor pool area is spacious and nice
- The location is a bit of drive from downtown, but a walking distance to many shops, restaurants and movie theater
The reason for a 'average' rating is because of the exercise room. It has its regiment of aerobic machines like the treadmill, stair master and stationary bike; however, where you usually find a universal gym, there's only a lat pull-down machine; highly unusual, not to mention very limited. There's also a weight bench, but with an incomplete dumbell set that only goes up to 20lbs. If you're content with just running/biking exercises, you'll do just fine; if you need somewhat serious work out, forget about it. BTW, there is an option to pay $7 for a day pass to a local fitness club; not bad, but it's off-site.
Again, a solid place to stay, especially for business, if you don't mind the limited workout facility.
Good (not great) hotel. Friendly staff, wireless internet access, clean rooms, relatively comfortable beds (sheets weren't scratchy, but not an especially high thread count either), carpet a little worn but not bad. Maids will start knocking around 8 unless you hang the sign, so be warned. Bathroom was average size with decent shower/tub--nothing special, but everything worked just fine. Restaurant is decent, though a little pricey. Location is good, though finding the parking lot from the nearby Poplar Ave. can be a bit tricky. Probably a 3 or 3-1/2 star hotel in my opinion, but I felt the price was very good (input $60 on priceline, and wish I'd started lowed but I didn't have enough time to try again in 3 days). Lots of airline staff, so I'm assuming they discount the rooms pretty deeply. But I'm usually happy with a 3-1/2 star stay for a 2-star price. I'd stay here again, though remember it is EAST Memphis, and isn't very convenient to downtown.
Overall great overnight stay
We got a great rate here by booking through Hotwire. We stayed here on July 27, 2004. The hotel was very nice and clean. We appreciated the warm chocolate chip cookie upon check in. We requested a non-smoking room and they put us in a smoking room; but they quickly changed us to non-smoking as soon as we made them aware of the mistake. The room was very clean and spacious and we enjoyed the "extra" amentities of a more luxurious hotel. Was very convenient to our destination in Memphis the next day. We would definitely stay here again.
Less Than Perfect
Memphis is a good place to visit. Things to do, places to see, people that are friendly.
We chose to stay at the Doubletree in East Memphis as a change from downtown. We have mixed feelings about this hotel.
First, the good things. Friendly staff. Modern,clean appearance from the outside. Rooms nice. Indoor/outdoor pool can entertain kids for some time. Great restaurant. Excellent location, especially for business visitors to East Memphis. White Station Tower and Clark Tower within walking distance. Lots of retail outlets nearby for the shopper.
Now, the not so good things. We did not get the room we had reserved. On weekends club level lounge is open only for breakfast. Understaffed.
Large groups seem to tax their hospitality capacity.
You could do worse than the Doubletree in Memphis, but you could also do better.
Pleasant One Night Stay
Stayed here for one night, July 10, 2004, through a winning priceline bid of $38.00. There was no mention of priceline upon check-in and were allowed to check in an hour early. We requested a non-smoking room and were given one with 2 doubles since all the kings were taken. The staff were helpful if questions were asked and we experienced no problems with any staff.
The room was clean with nice furnishings. The wall paper was in poor shape in a few spots but overall, the room was nice. The beds were very comfortable and we had lots of pillows! The bathroom was clean and had plenty of towels, along with the usual toiletries--shampoo, conditioner, soap, lotion. The elevators in this hotel are very fast and efficient. We never waited to go up or down. The walls are somewhat thin--we heard a phone ringing in the room next door. However, when the A/C was on, we did not hear any outside noises.
We did not use the pool but could view it from our window. It appeared to only have one lounge chair, one table, and about 6 chairs. I think this is inadequate for a hotel pool, since most people like to have somewhere to sit, lay out, etc. I saw several families there but not all had a place to put their things.
The location is easy to get to and from. There are plenty of places in the area to eat at and it's also easy to drive to other parts of Memphis. I would highly recommend having a car n Memphis. We would be glad to stay here again, especially with our great priceline cost!
Great staff but some problems
I stayed at this hotel for two nights because of location for a business trip and even thought I had stayed there in 1999 when it was a Hilton I was curious about the "renovated" hotel.
When checking in the staff at front desk was great (Clarissa)...friendly with big smile and the wonderful warm cookie that doubletree is known for. She was kind enough to put me on a nicer floor with extra amenities. In the end, I had to move several times because of noisy neighbors, broken air conditioner....water running onto the carpet from the wall unit, noisy pool (a busload of kids checked in soon after I arrived and they all went to the pool. It was dangerous to walk through the lobby where they congregated in swim suits because of wet floors.) It seemed to be overall a dangerous situation with two many people in the pool and they probably should have closed it.
The rooms are nice with updated furnishing but the halls, doors, tubs and carpeting look worn. This generally seems to be a noisy hotel with loud doors and guests. I must say that with all my problems the front desk was accomodating even though they must have been getting exasperated with my problems.
I had breakfast in the restaurant and the buffet was nice and the service great. (They gave me a coupon for free breakfast when I was having all the problems with rooms....customer care lady was GREAT.). There are restaurants, coffee shops, spa, etc right next door and the location is right off of 240 on poplar so easy to navigate.
Not sure that I will be back to this hotel. Even though the staff was nice it was just a lot of hassles when all I wanted to a quiet place to stay.
Do NOT stay at the Doubletree Memphis!
We experienced terrible customer service at the Memphis Doubletree. I can't help but wonder if the hotel staff feel they are not obligated to treat us as they would their "regular" customers since we booked through an online travel site? The service was so unbelievably poor we will definitely not be returning there.
We arrived around 10 pm on a Saturday and it was midnight before we could actually get settled in a room that was acceptable. The tub in our first bathroom did not work. We asked for a new room but the front desk chose to send maintenance instead. We had to wait for maintenance to come work on the tub at that late hour. They claimed to fix it, but we discovered the problem was still there. We then called to ask for another room but 30 minutes passed before anyone at the front desk would even speak to us about it. In the meantime, we realized the room was not stocked with shampoo. We called and were told that if we wanted shampoo we would have to come down and get it ourselves because "they were swamped" and "the shift was about to end." A customer should NEVER be told that his or her request is not important because someone's shift is almost over!! I picked up the shampoo myself, mentioned to the person at the front desk that we had had this problem, and his response was simply "it was not me who said that."
We were finally told (by the new shift manager) that we could have a new room with a tub that worked. I think the main reason he agreed to this was that maintenance was "gone for the night." Otherwise we would have probably had to stay up with the maintenance guy all night! We were told to meet the manager at the new room, and waited at the door but no one ever showed with the room keys. I finally had to go look for the manager myself. We stood around waiting, with our luggage, another 45 minutes or so before we could be allowed into our second room. This one was much smaller and noisier, but at least everything worked. By then it was well past midnight. I will never set foot in this hotel again, and I will be sure to let all my friends know as well. The employees at this place certainly do not give a darn!!!
We are very upset with our stay at the Hilton East in Memphis. we spent one night there and had our car broken into .It was parked in there lot, which should have been safe ,but we found out different.My windshield was broken and everything we had in our car was stolen. The Hilton manager said he would take care of it,Well we have not heard from him and he doesn't return our calls. We lost around $2500.oo worth of items. We had been saving for a couple months to take this trip, just to lose everyting we bought. They even stole our luggage of clothes. We don't advice anyone to stay there because there security is not what it should be. thank you,
TripAdvisor Reviews DoubleTree by Hilton Hotel Memphis
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