Very poor hotel

As a British Visitor to the USA I have never had such a bad hotel where the staff from the bell boy to the restaurant manager showed so little interest in customer care. I had to wait over 1 hour from ordering my food to receiving it and over half our groups food was cold when delivered. The manager's response was not to apologies or rectify the situation.

Great Hotel at a Great Price in a Great City

The Lowell Doubletree has a wonderful location in downtown Lowell with its incredible history and great restaurants and great people all at a price that beats many cheapos. The hotel restaurant itself has the usual high prices whatever the fare may be like but it is easy enough to find other places to eat even if you are on foot.

The management called to ask how things were shortly after we checked in and took a pitiful internet connection off the bill when we were checking out. We didn't ask for that but had mentioned the problems.

Hope to return again.

Best deal of our whole vacation

Stayed here on our way from the Berkshires to Cape Ann. At $95 for 3, it was the nicest hotel and best deal of our 2 week vacation. We overnighted here because my wife is into textiles and wanted to tour the museums, which are very close and very well done. It is definitely a cut above places like the Comfort Inns, but didn't cost any more. The room was large. It is nice that they have sofa sleepers instead of roll aways with the King bed rooms. Everything was clean and done right.

The restaurant has what I would call "resort" prices (high but not outrageous), but the food was fine.

Sweet Dreams

This is the firat Hotel I hve really been able to sleep in The sweet dreams program makes this Hotel worth evey penny. The staff is courteous and friendly the Bar is nice.

Total Disgrace

The rooms are small and not taken care of; the bathroom was dirty with hair and other dirt on the floor. The swimming pool area is again really dirty and disgusting. The restaurant had bad food, dirty dishes and totally untrained waiters. The hotel charges over $100 a night and is just not up to any standards. We stayed at the DoubleTree Hotel in Waltham, MA several times and always enjoyed our stay there, the facilities, the service, and the cleanliness always exceeded our expectations. I will think twice before staying at another DoubleTree ever again.

Great spot, great city

The hotel itself was very clean, staff was very friendly, great bar, and free parking! Even better than that is the location, walked to a great mexican restaurant (Mambo Grille) and to a hockey game at a brand new arena. A lot of restaurants and shops, fun clean city all around. Not my thing but supposedly a bunch of museums around this area too. Staff was very helpful in pointing us in the right direction. Loved Lowell.

Walking to dozens of Lowell attractions

This hotel is not only great but also can walk to all the National Historical Park, The history of America's Industrial Revolution at Lowell. The hotel itself is right next to the canal, and its Riverview restaurant has great view on the water.

After checked out, we went to Boott Cotton Mills Museum with its operating weave room of 88 power looms, "mill girl" boardinghouses, the Suffolk Mill Turbine Exhibit and guided tours tell the story of the transition from farm to factory, chronicle immigrant and labor history and trace industrial technology. The park includes textile mills, worker housing, 5.6 miles of canals, and 19th-century commercial buildings.

We also took the free city Trolley back and forth to visitor center and other attractions. This is a great day well spent at Lowell. I got this hotel by accident thru Amazing-Bargains at $30, and it was really an amazing bargains, and after visiting all these wonderful museums and ride on free trolleys (the first free trolley I ever seen from San Francisco $$$ to Wilmington Deleware, 25 cents), I felt it is an amazing tour...

Oh, forgot to mention, the parking deck was also FREE in Lowell during weekends...

Nice location, OK rooms...

The location of the hotel is on a canal & river surrounded by attractive old brick buildings (this was a textile mill town many years ago). Downtown Lowell is starting a gentrification process, so there are a few upscale restaurants and shops near the hotel. Also, there is a good Mexican restaurant across the street, and a few pizza & sub shops nearby for takeout. However, Lowell is still a little rough around the edges. As for the hotel, the lobby and rooms are decent, but need updating. There are sleeper-sofas in the King-bedded rooms which is nice, but the bathrooms are kind of small (but adequate), the furniture and carpeting a little worn, and the front doors don't keep out hallway noise all that well. Still, the rooms and beds are comfortable, and local calls and parking are free. Overall, if you get a good price here, it's a good value--ask for a canal view room.

Very Disappointed in the doubletree lowell

To whom it may concern; Friday February 6, 2004 we booked two adjoining rooms, king beds, smoking at the Double Tree Hotel in Lowell, MA for Valentines Day 2004. The reservation was made via Hotel.com. I called the hotel on Monday February 9th to confirm the reservation particulars, I was given a verbal confirmation that our booking request would be honored on Saturday 14th and asked to call back on Friday February 13th to reconfirm, which we did and the hotel told us they would call us back to confirm, which they did about fifteen minutes later. Upon arrival at the hotel on Saturday February 14th, our booking request was again confirmed at the front desk at check in. Once in the hotel room, we realized that the rooms were not adjoining. After calling the front desk to advise them of the wrong room assignment, we waited a half hour for the hotel to assign us another room. At this point the hotel could not provide us with king beds, but confirmed we could have adjoining rooms, two double beds, smoking. After settling into the second room assignment, we noticed no ash trays, so I called the front desk to arrange the delivery of two ash trays. Those ash trays were never delivered, even after calling the front desk again to remind them of our request. Not that this was not enough to spoil our Valentines Day adventure, but the coffee maker in the room did not operate properly. Not that it has anything to do with the room assignment, but in reference to the overall Hotel offerings, I personally thought that the service and meal we had at the River?s Edge Restaurant in the hotel was below the value expected at a Four Star Hotel. I guess the fact that the restaurant did not answer the phone when we tried to make reservations, should have been a hint that their service was not going to be up to par. I will never book a room at the Double Tree Hotel in Lowell, MA ever again. I hope that this is not indicative of Double Tree standards in any of their other hotels. To compound my disappointment was the fact that the hotel confirmed our reservation particulars twice, both on Monday and Friday before our stay on Saturday February 14th, 2004.

Good experience

The food in the restaurant was great - not the most warm atmosphere but good food. Staff was nice - fitness center did the trick! Walking distance to all the stores.