DoubleTree by Hilton Hotel & Suites Jersey City
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TravelPod Member ReviewsDoubleTree by Hilton Hotel & Suites Jersey City
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This review is the subjective opinion of a TravelPod member and not of TravelPod.com.
Historical Traveler Reviews DoubleTree by Hilton Hotel & Suites Jersey City
Perfect Location - Comfortable Hotel
Stayed at the Doubletree Dec 3 2004 - Dec 7 2004. Great location for the PATH train that will take you to the Manhatten terminal on 33rd (close to Penn Station/Madison Square Gardens) or Hoboken for the New Jersey Transit trains to Woodbury Village shopping. Spacious rooms with good amenities. Plenty of local shopping, cafes, bars etc. a few minutes walk away. Location is very much like London Docklands area including a Jersey City shuttle train close-by. Helpful, friendly staff. Good, safe area to walk around at night to see the Manhatten skyline across the Hudson. Would definately stay here again.
Great location and price!
Recently spent a weekend at the Doubletree Jersey City and I completely recommend it! Great location to trains into NYC, amazing views of Manhattan, friendly staff, and unbelieveable rate on a suite - try the Doubletree Jersey City next time you're in the NYC area.
Jersey City Doubletree - don't bother.
Free night was wasted at this hotel. Elevator broken, stopped at every floor every time, and they still put me on the 12th floor! Room not especially clean and not what I asked for when making the reservation. Staff not helpful either.
Very upset with our room, We reserved our room using the double tree website, when checking in they gave us the wrong room,( it was suppose to have a sofa bed and non smoking) When asking to switch rooms to get the one we reserved, they made it very difficult and told us the only option we had was a smoking room on the 2nd floor. The staff was very rude! The room was very unclean with holes in the furniture and lots of stains. After 2 hours of trying to get the room we reserved they told us we could have a non smoking room at 9:00 at night. In the end of our trip they overcharged us and it took one month to get it taken care of. I recommend not staying at this hotel. Website is also misleading.
Great location, we stayed here to visit Liberty Park and New York City, the hotel was very nice, clean and to my expectations.
The staff was friendly, we had no problems getting a room even without reservations.
Frustration and Disappoinment
We chose this hotel for a very special vacation. We booked 9 months in advance, directly with the Doubltree reservation center. We requested 2 double beds, corner room, higher floor and no smoking. When we arrived, we were told they had no such rooms available, but did have them at booking, nine months ago. They eventually put us in a lower floor smoking room. We called customer service, and were then moved to a smaller, one bed, nonsmoking room. This is where we gave up and stayed for 3 days. While the room was well appointed, I paid for a more expensive room, and upon asking for a correction in my bill, was told that only the main office could handle that. Also, the air conditioner in our room had a leaking problem. Upon arriving back home, I immediately contacted the corporation, and as of yet, have heard nothing back from them. Frustrating and dissappointing experience!
Stayed at this hotel twice :- april 26/28 2004 and May 2nd/5th 2004. Excellent location just across fron manhattan but half the price! First stay on 5th floor so no view. I asked on checking out to see if they could get us a room on a higher floor with a city view when we returned. We were given a room on the 11th floor but still not much of a view. The tv didnt work properly when we arrived but they couldnt fix it till the next day. The next day they offered us a room on the 14th floor because of the inconvenience. WOW! what a difference. This was a corner room which looked out right over Manhattan. We slept with the curtains open because the view was captivating! Also the corner rooms are much bigger and the bathroom is better. Only drawback in all rooms is the sofabeds. Very uncomfortable. In the first room we stayed in there were so many springs missing we had a rollaway instead ( no extra charge). The path train is 5 minutes away plus the ferry to pier 11. That is a wonderful little trip on it's own! The Newport centre mall is across the road and was great for shopping plus food. The hotel restaurant served quite a good buffet breakfast for 10.95 and the children were half price. All in all a good package at an excellent price but don't sleep on the sofabed!!!!!!!! We would definitely go back
Good alternative to NYC
Huge room, convenient location and good service. The sofa in the living room could have been a better quality, and the lobby looks blah. But for the price and the size, this one's a thumbs up.
Convenient location but some shortcomings
The hotel has a very convenient location minutes off the Holland Tunnel (that connects NJ to NYC Chinatow), the PATH train (that goes to midtown Manhattan for $1.50), the NJ Light Rail (that goes to the Liberty State Park), the Newport Mall and Newark Airport (7 miles away). All rooms include 2 rooms separated by a wall and doorway but no door, voicemail, sofabeds, microwave, refrigerator and sofabed in addition to standard Doubletree features like cookies upon checkin. Many of the rooms on the higer floors have views of Manhattan which are beautiful at night. The lobby is small but have quiet alcoves for TV watching or reading. A restaurant that serves reasonable breakfast buffet for $10.95. Valet parking is $10/day but it turned out to be mostly self-parking as the parking lot was right in front of the hotel. Rooms were comfortable. Service was spotty -- no one offered to help with our bags but housekeeping showed up promptly when we called. Not as much traffic noise as Manhattan but the light rail toots horn so it can be noisy every 15 minutes at night. Security was tight -- elevator requires room key. Also the neighborhood immediately by the hotel was OK but can be "colorful" if you make the wrong turns. All in all, a good alternative to Manhattan hotels with room to stretch out if traveling with kids.
Great hotel for business and leisure
We stayed at the hotel in October 2003. The room was superb; clean, large and comfortable. It has separate area for bedroom, living room and the pantry. The staff were nice and helpful. The location is really great, close to PATH station to Manhattan and it has car rental booth in the lobby. The journey to Manhattan downtown is merely 15-20 minutes.
So if you plan to visit NY, I would recommend this hotel so you can avoid those expensive Manhattan hotels.
TripAdvisor Reviews DoubleTree by Hilton Hotel & Suites Jersey City
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