DoubleTree by Hilton - Washington DC - Crystal City
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How has this hotel rated in the past?
- Shuttle bus service
- Room service
- Swimming pool
- Wheelchair accessibility
Photos of DoubleTree by Hilton - Washington DC - Crystal City
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Historical Traveler Reviews DoubleTree by Hilton - Washington DC - Crystal City Arlington
Super service at the Doubletree
We have just returned from a week at the Doubletree Crystal City. We only chose this hotel as it was the only one available with our last minute package booking. Having read earlier reviews, we were a little apprehensive but our fears were completely unfounded. We were given a fine room with a great view over DC. The room was very clean and very comfortable. The staff were friendly and efficient. The food was good and reasonably priced. We would have no hesitation returning to this hotel.
Terrific hotel for sightseeing with kids!!!
We stayed in room 419, with a kid-pleasing view over the Pentagon and the Potomac of the Capitol, the Washington Monument, the Jefferson Memorial... beautiful. The room was very clean and quiet, with extremely comfortable beds and terrific down comforters. The bathroom was marble and granite, with plenty of hot water and pressure. The front desk staff were very kind and knowledgeable, and the man who manages the pool was wonderful with all the kids that came to swim! We never ate at the hotel, as the food was very pricey, but there are many inexpensive options nearby. The shuttle service to the Pentagon City Metro station was shared with the Embassy Suites, and was very convenient. We would absolutely make this our "home base" for future visits.
It was Okay
We stayed for four nights. found the staff to be quite helpful. The hotel shuttle bus service was very good. We had an upper floor room with a terrific view of the DC skyline. Very limited dresser space so pretty much lived out of our suitcases. We ate supper at the restaurant a couple times. There is a nice little deli right out back that serves a terrific breakfast and lunch, hotel prices for those meals would have been quite expensive.
Wait until the construction is over
I stayed here for two nights to attend meetings held in the hotel. It was a rough going because of the construction. Besides the cosmetic disarray caused by the renovations, the elevators were being repaired which resulted in a 5-10 minute wait, depending on the time of day. The exercise room was moved into an empty guest room. Location is okay, but a hike through uninspiring Crystal City (should have been called Concrete City). The restaurant is way expensive, $16 for two golf ball size crab cakes and a salad. The pool is only open from 5-10pm.
There are many comparable places that are in better shape.
One of the worst hotel stays in the US
This hotel is a construction site. One would expect, with major renovations underway, that extra attention to guests would be a top priority. Instead, the hotel and its staff insured that this was a memorably bad stay. Room keys did not work (twice), requiring a trip back through the construction to the front desk; the room service dinner was the wrong dinner; I was billed at the wrong (higher, of course) rate; I was not given a coupon for breakfast (included in the rate) on check-in; after obtaining the coupon, the hotel restaurant attempted to charge me for the breakfast anyway; and on and on. The room smelled of mildew, but it was at least large. Add all of this to the desert-like setting in Crystal City (that was no surprise), and my departure was more like an escape.
My family and I spent 4 nights at the hotel and loved it! It was very clean and we enjoyed our stay very much. The location is perfect!!
We we stay there again!!
The Doubletree turned out to be the perfect hotel during my recent trip to Washington DC. Situated right near the airport and the metro, I found travel in and out of downtown DC quite easy. The rooms were clean and the staff took care of all our needs. In addition, the hotel's restaurant was a great place to start the night with a nice dinner and a nice view.
Doubletree is ok, but...
To the Doubletree's (Crystal City) credit, they are in a great
location, just a couple of blocks from the Pentagon City metro, close
to Reagan National airport and across the highway from the Pentagon.
They also have an excellent staff and excellent amenities. I did not
eat at either of the restaraunts, but the revolving lounge at the top
of the North tower is really cool and I recommend checking that out!
That being said however, the Doubletree is just average overall. The rooms are showing some wear and are in need of maintenance. Our suite, for example, had a drippy bathtub, a toilet handle that stuck and a toilet seat that wouldn't stay up when my husband went to the bathroom. The bathtub also could have been cleaner. The rooms are comfortable, but nothing above average. We got a great rate for the D.C. metro area ($75 per night over Thanksgiving), so I can't complain, and it certainly wasn't a dump, but I think if I stay in the Crystal City area again, I'll be checking out one of the other hotels.
Comfortable Room, But That's About All!
I just stayed there on a family vacation for 4 days. The suite was fine for my wife, 2 kids, and myself, although the TV channel selection is very limited. But other than having a comfortable room, this hotel does not offer much.The hotel is located in Crystal City and, despite the advertisement, is NOT conveniently located near a Metro. To get to a Metro, you either must traverse some heavily trafficked streets (with wide crossings) or walk through an unpaved field. Either way, it's several blocks. As for Crystal City itself, it completely lacks any charm. Do not expect to have access to any neighborhood eateries or shops.We ate breakfast at the lobby restaurant, and that was a mistake. The wait staff was inattentive, and the food was barely average (especially considering its very high cost). We had better success at the lobby coffee shop located just outside the restaurant. We did not eat at Windows Over Washington.The swimming pool was staffed by a lifeguard who seemed annoyed that we wanted to swim. I tried to engage him in some friendly conversation, but he was non-responsive. He did, however, spend a good deal of time chatting on the telephone with someone.Would I stay here again? Certainly not if I had an option at a better location at a comparable price (we did have good AAA rates, $107/night).
This hotel is OVERRATED!!!! The sales and catering staff were terrible. They do not have what it takes to deal with large groups and clients with diverse racial backgrounds. They made SEVERAL mistakes. The general manager, Mr. Simon, was aloof and did not address my concerns. The banquet staff, on the other hand, was very attentive. The audiovisual staff was very responsive. Room service was great.
TripAdvisor Reviews DoubleTree by Hilton - Washington DC - Crystal City Arlington
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