Doubletree by Hilton Charlottesville

Address: 990 Hilton Heights Road, Charlottesville, Virginia, 22901, United States | 3 star hotel
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This 3 star hotel, located on 990 Hilton Heights Road, Charlottesville, is near University of Virginia, Downtown Pedestrian Mall, The Glass Palette - Interactive Glass Art Studio, and Virginia Discovery Museum.
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        Historical Traveler Reviews Doubletree by Hilton Charlottesville

        Obvious improvement


        I have stayed in Hilton hotels for quite some time now. I must say that in the past, I haven't had the best experiences at this one. However, I have stayed at this hotel almost 3/4 of 2005 to this point. There have been tremendous improvements made to the place. As I read the others' reviews, I felt compelled to comment on some of the other users' remarks. First of all, you don't have to drive through the Sam's parking lot to get there, unless of course, you pass the Double Tree entrance. Second, in the times that I have stayed there (now & in the past), I have left my room several times with very expensive valuables (jewelry, laptops, wallet, etc.) in the open. Not once have I ever had anything stolen, even when they cleaned the room while I was gone. That must have been an isolated incident; which could happen in any hotel. Third, their rates have always been competitive, especially for the HIGH level of service I have received there in the recent few months. The bar/lounge on the 9th floor has come a long way since I stayed there last year. There is an older gentleman who works there in the A.M. who has a nice smile every time I visit. They have put a younger gentleman there at night that really seems to have a passion for helping people enjoy their visit and a strong interest in overall quality of the hotel. The housekeepers, though most don't speak too often, always smile or wave. When I come across maintenence men by the indoor pool or in the hall, they always have a great attitude towards their work.

        The front desk staff is the only area that may still need a little improvement. However, the two very smiley and helpful foreign women (hispanic?) during the morning are the exception. They are always willing to go out of their way to help me. They have even given me parting gifts upon checking out after long stays. The new manager spoke very inconsiderately to her employee right in front of me (who was being very helpful, nonetheless). She got mad at her for not answering the phone in time, meanwhile there were other guests that needed help, and after the manager took the call she went back in her office. The girl helping me was very professional about it, though I could see that her face got red and her eyes watered a little. The night front desk staff has had "training" name tags since before I stayed there. They really need to be evaluated, because they don't really know what they're doing.

        The restaurant and the bar must have a new head manager, because things have really gotten better in this area. Overall I think the hotel is the best value in the area, considering that some of my business associates stay at the Omni, and are not at all pleased with what they experience.

        Very good value for the price


        I've been staying here for years and I can say that it's one of the best values in the Charlottesville area.

        The location works well for me - up on a hill north of town overlooking Rt. 29 The rooms are a good size with large windows and a desk (it is a former hilton)

        Try the crazy little Latin restaurant across the road for a good casual lunch. The hotel breakfast is well executed and the staff attentive. Overall a positive experience for the price - about $50 less than the Omni downtown with it's poor to indifferent service.

        Under renovation but good


        Stayed at the Doubletree October 5th - 7th, 2004 on a business trip. We had a 9th floor room which was spacious, very clean and updated with a brand new bed. This level also offered a concierage level room for breakfast and evening reception.

        Other co-workers reported that some rooms on other floors had frayed wallpaper etc. but were overall good value.

        The views of the mountains were beautiful from our room. Food was mediocre but that could have been the conference rather than the hotel's doing.

        Note that if you are visiting downtown or UVA, this hotel is the fathest from there and the traffic can get very heavy.

        Average Hotel with a Very Nice Pool


        We stayed at the Doubletree in July 2004. While our experience was not as bad as some reviewers, we did have to change rooms after we arrived because the first one we were given smelled like sour milk or vomit (not sure which). The staff responded quickly and helped move our stuff to another room - they even agreed that the room smelled awful. The location of this hotel was fine for us - Charlottesville is easy to get around. We had no problems getting to Monticello and the University. Because it is on the north side of Charlottesville it is actually the closest hotel to James Madison's Montpelier. I made the comment about the pool on the subject line because you walk by it on the way to the elevator to your room - it is a very nice indoor/outdoor pool. Incidently, it seems like most hotel elevators are agonizingly slow but the 2 elevators at the Doubletree got us to our floor as quick as any I've seen. There is a decent Latin restaurant diagonally across the highway from the hotel entry road call Pupusa Crazy.

        More Than Disappointed


        If you're a corporate traveler looking for plush surroundings,brass handrails and shiny marble, this place is for you. For the rest of us vacation travelers with kids looking for something easy to locate with a decent view- skip this one. Hard to locate, thank goodness for internet maps!, you have to drive through a crowded Sam's Place parking lot to get there. The view, which I was looking forward to after driving over 300 miles, consisted of the parking lot next to the main entrance. The advertised outstanding view from the overpriced inhouse restaurant also consisted of staring at a dozen large overgrown trees growing next to the hotel- no view at all. The staff did seem nice and the pools (both indoor and outdoor) were very nice. Some remodeling was going on with noise being made both first thing in the morning and very late at night- both bad times for travelers. Charlottesville is a nice town-first time there-and wished we could stay longer. However it will be at a different hotel.

        Loved Doubletree


        I absolutely loved the Doubletree. All of the staff here was wonderful! The rooms were very clean and accomadating. EVERYONE was so friendly and seemed to go out of their way to make you feel important. Any of the housekeeping staff that you passed in the hallways even stopped to ask how you were doing. One of the elevators was out of service while we were there, but even the mechanic who was repairing it, was very courteous. We will definitely stay here again, business or pleasure!

        Theft and Shabby Treatment


        Unfortunately, we spent the night of April 15, 2004 at this hotel. My wife and I checked out early the next morning. An hour and a half down the road, 10 or 10:30 I realized that I had left my wristwatch on the bedside table. I called the hotel, explained my problem to the operator, who connected me to "housekeeping" who heard me tell them when I left, in what room I had stayed, where the watch was and what it looked like. They offered to send it to me. I thanked them and said that they needn't go to the trouble, if they would just secure the watch and hold it for me, as I could drive back through Charlottesville four days later, on the 19th. I was told that I could stop at the front desk and they would be able to help me. I asked if I would need to see a particular person, or be there at a particular time and was told "no, anyone will be able to help you."

        Of course when I arrived the desk clerk said that housekeeping was gone for the day and they couldn't help me, but I could call back the next day. I initiated numerous calls, and got no result. Finally the hotel admitted that they hadn't found the watch (probably never looked until after some enterprising soul made off with it) and then wanted to negotiate the price. As it was, this was a special watch, a family gift, and one no longer available to purchase. I decided on a replacement, considerably less expensive than the one that was stolen, and asked that either the hotel get it for me, or send me three hundred dollars for the purchase. After several conversations they agreed and Assistant Risk Manager promised that they would send me a check for the replacement. That was on the afternoon of May 14, 2004. On May 25th when the check had not arrived the Assistant Risk Manager told me it had been mailed. Today, on May 28th, it has still not arrived, obviously because it hadn't been mailed.

        After receiving their assurances that they were sending the check on May 14, I ordered my new watch, which has arrived.

        During this process I spoke to several people at the hotel and several different people at Hilton, the parent company of Doubletree (who even assigned me a file #). All assured me of their great concern and apologized for everything that had occurred. The Hilton people promised me that the Hotel General Manager, Mr. Robert Foster would contact me personally to resolve the situation. I never received a single word from him. Clearly what Doubletree/Hilton says and the way their various hotels operate don't match up. In researching the company, trying to find someone who might be willing to help me, I came across Desk Clerk Mike.


        Clearly I am not the first person to be treated shabbily by this hotel chain. That time, they finally apologized profusely and made public amends, promising to remember and provide a higher level of service in the future. Clearly they have not learned the lesson.

        I heartily recommend, to anyone who has an option, to avoid Hilton and Doubletree Hotels and their affiliates. Clearly, they not only don't understand the concept of service, but are happy to harbor surly personnel, and worse, those who willingly take what is not theirs. If you must deal with these people, get their commitments in writing, leave nothing of value (nothing) unattended in your room and demand to see any room before you are checked in. Shabby can be the order of the day.

        Good luck in your travels.

        Robert B. Isard

        Dissappointed with doubletree


        Stayed in doubletree Charlottesville twice now but never again. First, the location is awful, right next to sams club and walmart, but miles away from UVa or Downtown. Secondly and more importantly, the fron staff is inept. Multiple problems with rooms, and service and credit cards and and over all feeling that they just didn't care. I've stayed at the omni. Better hotel and better location

        A little disappointed


        We stayed one night here in June, 2003, having gotten a discount rate through ... The motel was adequate, but not what we expected from the ad. One thing we expect is a spotless bathroom, and we had to wipe down the bathroom counter first of all, because it had several sticky rings left from the housekeeper's cleaner and/or pop can. We were given a room with a lovely view of the roof and air conditioning system (because we were discount customers?) There were guests bringing pet dogs in to stay overnight, which turned us off as well. Sorry to sound so negative--we do not consider ourselves fussy, but will choose another motel next time we visit Charlottesville.

        Doubletree-even better than the Omni at a fraction of the price


        Excellent facilities at a full service hotel. Indoor pool and whirlpool. Clean and beautifully decorated rooms. Conveniently located off US 29 near Sam's Club/Walmart and close to bagel shops, Krispy Kreme many full servfice restaurants and a shopping mall. Friendly and efficient staff. They were able to give us tips on local restaurants. We will DEFINITELY stay here again!

        TripAdvisor Reviews Doubletree by Hilton Charlottesville

        4.00 of 5 stars Excellent

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