Doubletree Hotel Biltmore / Asheville
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Historical Traveler Reviews Doubletree Hotel Biltmore / Asheville
Doubletree is always wonderful ...
My boyfriend and I enjoyed staying at the Doubletree near the Biltmore Estate. They gave us Doubletree's usual delicious cookies. The lobby is very attractive, with classical music playing -- more than I'd expect for what we paid. The hotel is right there by the Biltmore Estate, and there are several quick places nearby to grab breakfast or a light lunch before going in. The hotel is also attached to a TGI Friday's, which took good care of us too.
We stayed at this hotel shortly after it was completely renovated and converted into the lovely Doubletree after being a Quality Inn. The lobby is very large and comfortable. The staff was extremely personable and nice. The cookies were warm and delicious. Our room, while not having the best view (a side parking lot), was very nice and had absolutely gorgeous fabrics and furniture. The ice machine was directly across from our room, however we never heard a thing. The T.G.I. Friday's was ok for the one breakfast we ate there. We stayed in May and quickly discovered that the pool was much too cold for swimming (not really the hotel's fault, though). Also, the location is excellent, very close to the Biltmore! We thoroughly enjoyed our visit to the Doubletree!
They treat people terribly
I decided to have my 80 year old grandparents, both of whom have trouble walking, stay here during a trip to visit us, hoping to avoid the stairs in our house. When I made the reservation, I explained that they needed a room close to the door or elevator so they wouldn't have to walk far. I went to the hotel at 10:30 that morning to check them in, leave my credit card and make sure the room was okay. I was shown the room they would stay in and my credit card was processed. When my grandparents arrived that afternoon, they were told the room I had been shown (which was promised to me by 1:00) had still not been cleaned (at 4:00) and they were given a room at the back of the hotel which involved a long walk. They were also required to give their credit card, despite my having provided mine. When I called to complain, the supervisor didn't call me back. After three hours, I called back and was given to the assistant general manager who told me that yes, there had been a mistake and that the person who made the mistake would be "dealt with" but there was nothing she would do to help me out. My grandparents were not offered an apology and didn't even receive a cookie during their stay. The only reason I didn't give one star was because the actual hotel is fine, but the service is appallingly awful and the lack of consideration for elderly guests is astonishing.
I thoroughly enjoyed my stay at the Doubletree. The grounds are nicely kept and the rooms were very spacious and nice. They have a TGI Fridays which had good service and food. And the warm cookie that you receive upon arrival is such a nice welcoming gesture!!
Enjoyed my stay at the Double Tree
We stayed from 4/4-4/7/04. The hospatality was very nice. I was impressed at the time of check in I received a snack from the front desk. The rooms were nice and clean and the stay was enjoyable.
Great hotel in a great location!
My husband and I stayed at the Asheville Doubletree for nine days last July. The room was comfortable, the service outstanding (probably helped that half the staff were friends of my husband's parents...he grew up in Asheville) and the location can't be beat!
Wonderful stay, very nice and responsive staff...very close to Biltmore and shopping.
The hotel was just fine. The location was perfect. Very close to the Biltmore and the village. I saw most of Asheville and this is the best location. As far as the room goes, it was large - but I stayed in a suite. I can't speak for the other rooms.
I don't have much need for service in hotels. One notable problem was that they did not keep towels at the pool, even after I requested them.
Great location and kid friendly if vacationing in Asheville.
Save your money
Recently stayed at the DoubleTree Biltmore Hotel. Rooms are small, waited forever for room service, no special services, workout room is a joke, and staff was indifferent to my complaints. I suggest not wasteing your money on this hotel. My next trip to Asheville will not include staying at this hotel. Beware!
Wonderful Stay - Warm Smiles, great cookie!
I had the best experience of any stay at the DoubleTree. I was greeted warmly with a warm Cookie. The staff was exceptional and made me feel like I was at home. Superb hospitality, spacious rooms and a huge inviting lobby. The courtyard was in full bloom with beautiful flowers. The location was marvelous for our visit to the Biltmore Estate, only one block. I could walk to the Biltmore Village and do my shopping. Everyone was nice and smiling. I will definitely stay there again and recommend the hotel to all of my friends.
TripAdvisor Reviews Doubletree Hotel Biltmore / Asheville
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