Doubletree Hotel Houston Downtown

Address: 400 Dallas Street, Houston, Texas, 77002-4777, United States | 4 star hotel
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This 4 star hotel, located in the Central Houston area of Houston, is near Jesse H. Jones Hall for the Performing Arts, Heritage Society Museum, Tranquility Park, and Allen Parkway Loop.
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    Historical Traveler Reviews Doubletree Hotel Houston Downtown

    Very pleased!


    Nothing about this hotel was unpleasant. The warm gourmet chocolate chip cookie you get at check-in will make you want to stay at a Doubletree time and time again. The bar at this hotel is open until 2am and the bartender was friendly and on-point! The lobby and bar area is very relaxing and beautiful. I enjoyed my king bed room on the 10th floor. It wasn't a corner room and I was afraid it wasn't going to be terribly big, but it was surprisingly spacious. The only thing I had a problem with was the iron was old and would not steam, and housekeeping promptly brought another one. There was no full length mirror which also disappointed me. However, those were very minor things. The staff was very friendly. When you arrive, the valet will write their extension on your card they give you. They want you to call them for your car before you leave your room. I had absolutely no wait for my car, it was parked right out front by the time I came down to the lobby. I would not hesitate to stay here again when I visit Houston.

    Overinflated Opinion of Itself


    I stayed at the Doubletree Houston - Allen Center for 4 days for business in July. I'm really suprised at all of the glowing reviews on this site. The hotel was just adequate. Not adequate for an urban Doubletree -- adequate for a small town roadside motel. The rooms were just kinda OK, cleanliness was acceptable, and the lobby/decor was so-so. The exercise facility was extremely poor: only 1 treadmill, a cheapo lightweight model with no heart rate monitors, 2 ellipticals, 2 bikes, and TVs wtih the channel change button broken and no remote. No pool either. You had to use valet parking which was slow and cost $20/day - no self park. High speed internet was $10/day and it was not wireless. I was attending a conference in the hotel, and the food for our meetings was really poor: not just hotel bland, but bad. The only really good thing about this hotel was that I called for an early checkin and they were very accomodating about that. The location was right in downtown Houston - but there is nothing in downtown Houston. Also, access to the hotel from the freeway was difficult, although the hotel was very close to the freeway. Long story short: For the money, stay somewhere else. I'm sure there are much nicer hotels in Houston.

    Highly recommend this hotel


    I have stayed here on several occasions and have always been very pleased with accomodations and staff. I am a HiltonHonors Gold member and usually get the upgraded suite room, but even the regular rooms are extremely nice.

    The only complaint I have is that the food isn't the best in the world, but that is often a complaint at DoubleTree hotels. The cookies are great though and, realistically, there are plenty of places to eat in Houston and if you don't want to drive the hotel is always willing to give you a ride in one of the hotel vehicles.

    An entirely satisfactory place to sleep


    It's time for me to express my great satisfaction with this hotel as, well, a place to sleep. My wife and I have stayed here 4-5 times over the past 3 years; we've also stayed at Icon, Magnolia, Warwick (pre-renovation), Derek, and Lancaster. Each of those hotels is more interesting, and a good room at the Lancaster - on an affordable night - is a very good room indeed. But the "rounded-corner" deluxe room at the Doubletree is as spacious and comfortable as any, is very safe for a klutz like me who tends to bump into sharp edges, and is exceptionally affordable (at least on a weekend). I've had no problem with noise in the halls, and I'm a light sleeper. The valet parking is unusually efficient and polite, the elevators are quick, and the lobby is quieter than the other hotels I referenced (the cool young crowd at the Icon is just not my thing). The breakfast buffet has gotten worse, however, and needs to be upgraded with decent scrambled eggs, a greater variety of fibrous fruit and cereals, and more full-bodied coffee.

    No complaints at all


    I was a bit apprehensive about staying here for 11 nights as most of my colleagues seemed to think the place was a bit of a dump, in contrast to most reviews on here.

    Well my colleagues must have either stayed in the wrong hotel, or been expecting a level of service that does not match either the price or brand. Or perhaps the partial refurbishment was particularly effective.

    For the price paid, and given that it's a Doubletree:

    1)The rooms were clean and fully functional

    2)All the staff were very friendly and helpful

    3)The hotel lobby areas are large enough yet intimate enough, unlike other 'railway station' hotels not far away.

    The restaurant food and service was also good. One thing that would be useful would been 24 hour room service, but until midnight is usually enough.

    Apart from that I would happily stay there again and the other 5 star ratings on this site are spot on.

    Excellent hotel - great comfort


    Stayed for one night for a concert in Houston. Arrived very late and enjoyed the two cookies (didn't know they did that and since room service ended at midnight it was needed!).

    Had a great room top floor of hotel

    Breakfast buffet is very good and opened early in the morning.

    Highly recommended.

    Great rate - great stay!!


    Took advantage of a GREAT weekend rate (this hotel is downtown, caters more to weekday business traveler types) that got us a king room with breakfast for two in the restaurant the next morning. Renovation must be complete (see last review) because our room was VERY nice, especially for the price. Down comforter on the bed, plenty of pillows, very nice bathroom with fluffy towels, etc. All the staff were very nice - valets, concierge, in the restaurant, front desk, gift shop. Great view of downtown, great location as we were in town to sightsee and take in a basketball game. We were VERY pleased with our whole experience and would stay here again without hesitation.

    Good Location, minus points for renovation


    Just stayed at the Doubletree Allen Center last weekend for business. This property is located on the Western edge of downtown with direct access to the Houston "tunnel system". They do have a downtown shuttle, so transportation is readily available.

    The night I was there (St. Patrick's Day), the shuttle was very busy so took the walk down to the entertainment district (Main St.). It's an easy walk, but I was approached by AT LEAST four homeless folks.

    Back to the hotel; because they are in the middle of renovation, the front desk had one check-in lane. The staff are definitely making the best of a tough situation. Everyone was kind, courteous and they were utilizing the concierge desk for additional check-in. Lobby/elevator area is still a throwback to the 70's, hopefully the construction crew will eventually make it down from 12th floor.

    Business center was a positive experience. Well equipped with business machines and fully staffed. Internet charges were a little steep at $6.25 per quarter hour.

    Room was well appointed with brand new suite dreams bedding. Bathroom was very nice with updated fixtures/tile, etc. I would recommend this hotel, only caveat is the valet department. They are very aggressive, not very helpful, and they cost $20.00 per day.

    Never Again!


    I booked a night at this hotel over the internet with the "pay now" option (to get a reduced rate). This was supposed to be a relaxing experience after attending the Houston Livestock Show and Rodeo on Sat., March 12.

    My husband is a Hilton HHonors Gold member. So we did expect a certain level of service. We were pleased to be given a room on the top floor. Our room had been given a "face-lift." I had read that this hotel has recently been renovated. From an aesthetic point of view, the room was lovely. Unfortunately it is still an old hotel, and the a/c system didn't cool us well enough for most of the night. Worse than that, a group of teenagers were given a room next to our room (where our headboard was located---we shared that wall); and they were noisy until about 11 p.m. when they finally left the room and we turned out the light. I hoped to get a good night's sleep, but the teenagers returned to their room at 2 a.m. and were really loud...the noise woke me up...and kept me awake for the next 2 hours.

    The walls were so thin; I could literally hear their phone ring. I could hear a young female giggling a lot. One of the males in the room had a very loud voice, and he talked non-stop for HOURS. At some point, the male started vomiting. I figured he'd pass out after that...but he didn't...he alternated between talking and vomiting.

    I eventually put my head/pillow at the foot of the bed to try and get away from the noise. Finally at 4 a.m., when the noise woke my husband up, I banged on the wall in an effort to get them to shut up. They did lower their voices after that...but the noise started again around 8 a.m. I am notorious for switching rooms...mainly due to noise...but before my husband went to sleep, he informed me that we were not changing rooms. Fortunately for him, his sleeping pill is stronger than mine! So that's 2 a.m. when they woke me up...I laid there and suffered in silence. I had even taken 2 "Simply Sleep" pills before going to bed...and even that wasn't enough.

    Another bad thing about this hotel is that the doors to the rooms slam really hard and are very loud. So I kept hearing doors slam all night. We were given vouchers for full breakfast buffet---I supposed because my husband is a HHonors Gold member---so we took advantage of the free breakfast. It was a standard hot/cold buffet. That was one of the only good things about that hotel!

    When we turned in our key, the gal at the desk asked "Did you enjoy your stay?" and I told her "No we did not." And I told her why. She said because it was pre-paid, there was nothing she could do about it---and that we should have called security to do something about it. I told her I considered calling security; but since my husband was asleep, I didn't want to turn the light on and make the I was the one who suffered awake for 2 hours! I told her I am going to write a very bad review about this hotel; and their walls are way too thin. Why in the world they put teenagers on the top floor; which is supposed to be for...well one would assume it's a priority floor...and our profile states that we want to be in a "quiet part of the hotel." Well, enough said about that. Live and learn. We should have come home after the rodeo!

    If noise is an issue with you---do NOT stay at this hotel! (Or hope they don't put you in a room that shares a wall with teenagers, and that your neighbors don't enter and exit their rooms (thus slamming their doors) during the night.)

    Well-appointed rooms, uptight staff


    We stayed here January 2005. The hotel is undergoing a major renovation. The rooms were very nice and well-appointed. The bed was extremely comfortable. We did have to call security, as the guests next door to us were extremely loud and boisterous at 2 a.m.. The hotel staff quickly took care of the problem.

    We felt that the staff was somewhat uptight and stuffy. A little more friendliness would have been in order. The restaurant offered a tasty breakfast buffet for a nominal charge.

    As with all downtown hotels, it was kind of a pain to deal with valet parking everytime you wanted to go somewhere which meant having sufficient money on hand for tipping. Parking was $10 per day.

    TripAdvisor Reviews Doubletree Hotel Houston Downtown

    4.00 of 5 stars Excellent

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