Doubletree Hotel Tallahassee
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Historical Traveler Reviews Doubletree Hotel Tallahassee
Customer Service Not Up to Par
I stayed at the Doubletree February 28 while conducting business with the State. The room, bedding and bath, were nice. I had a great view of a Federal courthouse. As a Hilton Honors Gold VIP member, I was given a couple of drink coupons at the in-hotel restaurant and free breakfast. My chief complaint relates to computer support. They have wireless internet, but I needed a modem. They only had 2 and those were checked out. The front desk said that everytime they rented them out, they ended up being stolen. When I explained that the deposits were more than enough to go out and buy some more, she replied that they hadn't done that. One of the business center computers did not have access to the internet. The front desk was not concerned with that either. Overall, it's an okay hotel, but don't expect anyone to bend over backwards to help you.
Horrible Customer Service
I have stayed in this hotel several times as it is located close to FSU and downtown area. Each time I have had something go wrong from rude desk clerks, poor room service (food), broken A/C, dirty bathrooms and arriving late (confirmed reservation and credit card on file) to find out my room was given away. No manager on staff really cares as I have complained each time and I filed a complaint with Hilton who owns property. I will no longer give them top $$$ for this kind of service.
Find some place else to spend your $$$.
Doubletree Hotel could and should be better.
The Doubletree Hotel in downtown Tallahassee should be much nicer than it is. While I don't expect a Doubletree to be luxurious, this hotel did lack in certain areas. The room in which I stayed was spacious and clean and had a nice view of the old capitol building. The room furnishings, however, showed their age. I would characterize the decor of my room as "yard sale" style because of lack of consistency. The color/type of wood differed greatly among the furnishings. Some of the furniture was early American style, some appeared to be French provencial style, while some were modern such as the arm chair with its brushed metal legs. While the bedside tables actually matched, even they were different: one had a ceramic lamp with a loose lampshade that swung in the air due to the A/C while the other had a rusted wall mounted swing arm lamp (that looked ready to fall off the wall) directly above it. The television, though big and new, only received about a dozen channels. The bathroom was clean and reasonably sized and had clearly been renovated; however, there was again a lack of attention to detail by this hotel. A large length of the tile baseboard was missing from my bathroom leaving a long gaping hole.
The breakfast I had in the hotel restaurant was reasonably priced and tasty--the service was also good in the restaurant.
The hotel lobby was clean and tastefully furnished. An especially thoughtful touch was the presence of two PC's in the lobby of which the use by hotel guests was complementary.
The hotel parking garage is poorly designed though conveniently located. Overnight parking is $4 even though the hotel's website still says $3.
Overall, I was a bit disappointed by this hotel. Of the three large, chain affiliated hotels in downtown Tallahasse, the Doubletree clearly has the best location relative to most government buildings as well as the places on the FSU campus most commonly frequented by visitors. Unless you want to be within a convenient walk of these places, I would recommend staying elsewhere unless the Doubletree is offering a good rate. While I certainly would not object to staying at the Doubletree in downtown Tallahassee again, I am not filled with anticipation at the prospect either.
Okay, but overpriced
I had already made reservations for this hotel when I came on tripadvisor and read all of the reviews. I nearly cancelled because of them, but since it was only for a night, I decided to stick with it.
We encountered problems before we even got there because the directions on my confirmation letter (which was e-mailed to me from the hotel) were wrong. They stated to get off at Exit 29 off of I-10 when it's actually exit 199. The street directions were completely wrong as well. Luckily, my friend and I had enough common sense to call them and get correct ones. What did they use? Mapquest?
My friend and I stayed here last Saturday night before the Georgia Tech at Florida State men's basketball game. There were no cookies ready when I arrived to check in at 8:30pm---I was given a "Rain Check"---but it wasn't a big deal. (I assume they were out because the Georgia Tech team/staff was also staying at the hotel and beat us to the punch.) After I was mistakenly ignored for a few moments (I look pretty young for my age and the desk clerks thought I was with the couple in front of me), check in went smoothly, and I was even given two certificates for breakfast in the hotel restaurant for my inconvenience.
The room was clean and the heat was already on when we entered (it was pretty cold outside that night). I loved the burgundy colored comforters, the duvet covers, and the coordinated interior in general. We got most of the basic cable channels except for TNT---which was too bad since it was NBA All Star Weekend. (That would also explain why there was a group of Tech players in the lobby of the hotel watching the game---for whatever reason, the TV downstairs picked that channel up.) And the bed has to be one of the most comfortable I've ever slept in. My biggest complaints would be about the bathroom. The bathroom was clean, but one of the lightbulbs was out and there was no fan, which I thought was strange. I don't think I've ever stayed in a hotel that didn't have a fan in the bathroom. There was no rail in the shower. I also noticed that the ceiling above the shower was patched rather badly---almost as if there had been a leak and someone didn't do a very good job of fixing it. Little things, but the details make a difference.
I read the warnings on here about housekeeping coming early, but I couldn't locate the "Do Not Disturb" sign.....meaning we got a 9AM interruption after not going to bed until about 3:30. We should have requested a sign just to make sure we had one, but did they REALLY have to start cleaning that early?
We went to the breakfast buffet but found that it was already broken down by the time we were seated (which took longer than it should have). The certificates we were given had a value of up to $7.95. My friend and I both went a little over, but the waitress (who was also trying to bus tables and help set up the Sunday brunch while she waited on us and others) told us not to worry about the extra. The service was painfully slow. They were hosting a breakfast for the Georgia Tech players at around the same time we were eating, and they were also severely understaffed. I'm not sure what contributed more (maybe they're normally understaffed on a Sunday), but it needs to be fixed. On the upside, my food (an egg white omlette with breakfast potatoes and toast and a glass of apple juice) was very good. Check out presented no issues, although I still didn't receive my cookies. The person at the front desk was able to direct us to the nearest Starbucks and drug store, which saved us a lot of time.
My experience was better than most of the others I've read here. But my conclusion is this: The best thing about this hotel is the location within the city---it's great if you're going to the Civic Center for a basketball game. However, it's overpriced and it needs some work, specifically in the customer service realm. If I were coming simply to see Tallahassee and not for a sporting event (not that there's much to see), I'd probably stay somewhere else.
This hotel has the worst customer service. I stayed here for two weeks. Week #1 they put me in a room 509. I had to listen to the elevator all day and night long. I couldn't sleep. Week #2 was worse. At check in they got my reservation wrong. Even though my reservation was in my hand and said a King bed, they insisted that it was not defined and I ended up with two double beds. Then I got to my room and there was only feather pillows. Being alergic to feather pillows, I called the front desk and asked for nonfeather pillows and I was told that they do not have any. Next I turned on the TV and it didn't work. When I called they said tht all rooms ending in 17 or 19 did not have TV. They refused to move me to a new room until anther person in our group insisted that I be moved before our whole group check out. Then no one would help me move all of my bags, even after I asked. To top it all off, I didn't even get my cookie at check in.
Needs new management
Stay somewhere else at all costs. I've now stayed in three hotels over football weekends. This hotel was the most expensive and by the far (hands down) the worst one of the three, and one of the worst hotels I've ever stayed in. The only plus to this place is the location, and maybe the lobby (isn't not bad). The rooms are dirty...exceedingly dirty. The carpet had tons of stains all over it, and not just tiny little ones, but enormous ones. The furniture looked like it hadn't been updated in about 20 years...all torn up and scratched. The bathroom was simply gross. There was mold around the sink and all over the shower/tub. The water in the shower was decent pressure, but it alternated constantly between hot and cold. The fixtures in the tub were also falling off...oh yeah, the ceiling in the bathroom was caving in. It sounds horrendous...it is. This is probably one of the seediest places I have ever stayed...it kills me that they charge $240/night for football weekends. It's worth about $30/night or should be rented by the hour. The staff is all right...a bit rude...but mostly just lazy. Nothing gets done. I went down to the exercise room to find that the only thing that worked in it was the TV. The maitenance guy was in there watching a football game and jokingly said, "I'd rather watch the game than fix these things, you know what I'm saying?" That summed it up. The management at this place is dismal. Whoever runs this hotel should be fired. I've stayed at the Courtyard and the Raddisson, which is also downtown. While no place in Tallahassee is going to be an incredible four star hotel, those other two were by far better (the Courtyard was the cleanest). The Doubletree is really, really bad. Unless your only concern is being right downtown, avoid this hotel like the plague.
Renovated rooms are nice...
Came to the Double Tree after checking out of the Governor's Inn. Got a renovated room and was not disappointed. For the area, the renovated rooms are above average. Brand new bedding, rugs, etc. Bathrooms are beautiful -- New tile, new shower/tub, new toilet, new mirror. Chairs are recovered with beautiful new fabric.
Of course, remnants of the old exist too -- Some of the furniture (slightly marred), one of the pictures (just plain ugly), and the air condition (old, window unit). Room did seem a bit humid, but where in Tally is it not?
No wake up call; No TV; No shuttle reservation; No cookie; No information about the city; you be the judge...
Stuck in a Nightmare
Staff was made up of young, snooty, condescending brats. There was little concern for special circumstances involving young patrons or students. Check in time was adjusted around football games to the disadvantage of everyone else. Business guests and students who were without student housing, were forced to leave the hotel to become homeless to accommodate football patrons over homegame weekends. All FSU parents should AVOID THIS HOTEL!
What is that smell?! Urine! in all common areas. Room was dirty and outdated. Slime running down window from a.c. unit in room above ours. Vagrant's coming in to use restroom and watch T.V. NOT a good experienc.
TripAdvisor Reviews Doubletree Hotel Tallahassee
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