DoubleTree Suites by Hilton Houston by the Galleria

Address: 5353 Westheimer Road, Houston, Texas, 77056-5474, United States | 3 star hotel
 
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Location

This 3 star hotel, located in the Great Uptown area of Houston, is near The Galleria, Water Wall, Dave and Buster's, and Polar Ice Galleria.
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Amenities

       

    Historical Traveler Reviews DoubleTree Suites by Hilton Houston by the Galleria

    So comfortable

    from

    This hotel was really lovely. The rooms are excellent and the beds and pillows were to die for, so luxurious. The staff were all incredible and went out of their way on numerous occasions. The only downfall was the restuarant, the food was awful, but still great service.

    Very spacious suites

    from

    We enjoyed the stay at the Doubletree Suites except for the smoking room. I requested to get a non-smoking room but they had none available. Which I understood since most of Katrina and Rita evacuees were staying at the hotel. The suites were big and it had a kitchen. There is two tv's which was great, one for my son and the other for my husband. The decor is outdated but the suites were clean.

    Very Nice Hotel

    from

    I stayed at The Doubletree Guestsuites the weekend of March 25-27. Hotel is in a very nice part of town. Next to the Galleria Mall with Macy's and Foley stores. The mall feautures an ice skating rink.

    The hotel has a great view of the city. Next to a lot of great restaurants. We ate at this great pizza joint called NY Pizzeria. Its about two miles down the street. Everything is in walking distance or a short drive. My kids went to an AMC theater which is about three miles west of the hotel. As for the hotel. The rooms are huge. The beds were great!!! I slept like a king. I was also able to sleep with the sliding door open. The breeze really felt good. Breakfast buffet was good but not great. Still worth the price. Service in the restaurant was good. Parking is $10 a night. Not bad.

    I would certainly stay there again.

    Loud Parties

    from

    I stayed at the Doubletree Suites this past weekend. Upon check-in I was required to sign a "Party Policy" by the hotel. It required that I would not hold a party in my room or bring alcohol into the hotel. On Sunday afternoon I see people piling into the hotel with cases of beer and some people standing out front of the hotel talking to the bellman with a bottle of liquor sitting on top of his stand. I then realize that it's Superbowl evening. We had no problems while the gane was on, but after the game the hotel became a nightmare. Stereos began playng loud music from several floors, and people were hanging out on the balconies screaming. My husband and I figured that things would die down in an hour so we let it go. Finally about 10:30 pm we called the front desk to ask when they thought they'd break up the parties that all hotels guests were not allowed to have. They said that they'd send security up to take care of it. After a half hour, the security guard comes to our room and says he's having trouble and maybe we should change rooms. At this point, it's after 11:00 pm and we both have to get up early for meetings. Well after two rooms changes they finally put us into a room we could sleep in, around 1:00 AM. They offered us a breakfast certificate for our troubles. We turned it down and I spoke with the manager in the morning. She initially said that the security manager did not report any problems with parties and then finally said that alot of people were escorted out of the hotel in the morning. I told her that I wanted a refund for that night since we bascically got about 4 hours of sleep. She said that since we pre paid for the room that there was nothing she could do. She said that if I wanted to call Hilton who owns the hotel, that I'd be on my own trying to get a refund. That's what I did and the folks at Hilton were accomodating, but it was a pain that I kept my end of the bargain with the policy and the hotel did not. My suggestion, stay at the JW Mariott or the Westin if youre looking to stay near the Galleria.

    Good for Galleria Shopping Mall

    from

    November 2004

    Stayed for one night in November 2004. Big big suite - with plenty of room. Style sort of late 80s chic!

    Kitchenette had oven, fridge and microwave plus china and cutlery but pots and pans only on demand!

    Very handy for Galleria Shopping centre a two minute walk away. Shuttle but laid on to take me to local offices was also appreciated.

    Breakfast in morning was good but concept of Porridge or Hot Oats alien to staff there!

    Lift service also seemed less than good - overlong waits for lifts and saw several guest frustrated and heading for stairs.

    Location a long way from Airport and traffic was a nightmare in Houston!

    My Favorite

    from

    I stay in this hotel atleast twice a month. It is my favorite hotel in Houston. The rooms are very large, the beds are comfortable, and the staff is welcoming. I wouldn't stay anywhere else in Houston. This place is like a second home.

    Regular visitor to Houston

    from

    I am a regular visitor to Houston, travelling there every 6-8 weeks from London. I lived in Houston for 16 years prior to moving to London so I am very familiar with the city.

    After "testing" many hotels in Houston I now stay at the Doubletree Suites every time I visit. The rooms are HUGE (with a large living room/breakfast area, a small kitchen, and a large bedroom w/two large beds). I have adequate space during business trips to hold an impromptu meeting/work session with 3 or 4 people and when travelling with my family (3 young kids plus wife) there is more than adequate space for the entire gang in a one bedroom suite. The staff is extremely courteous and helpful, the rooms (and hotel) are nicely appointed and clean, and the outdoor pool is great. The hotel is large but since the rooms are so large it does not feel crowded even when fully booked. In addition the hotel is in a great location, easy walking distance of the Galleria (huge shopping center) and a number of restuarants.

    The only negative about the hotel is the furniture is a bit dated but overall I rate this as one of my favorite hotels anywhere (and I travel a great deal).

    Not Good

    from

    My boyfriend and I stayed at the Doubletree for one night and it was less than average. I've stayed at Doubletrees before but this one was not upto par. The rooms were enormous, but I would've gladly traded in the extra space for a more quality room. The mattress pad on the bed was cheap and the sheets were sliding around all night. Also the bathtub was really clogged. Also there was some really funky smell outside the hotel and in the lobby. Luckily it didn't waft up to the rooms. We weren't sure what the smell was...

    WHAT A HOTEL BEST IN HOUSTON

    from

    this has to be the best hotel in houston nice big rooms more like a Apt. then a hotel room I had all I needed and more

    My experience was better than the 2 star rating

    from

    Quick check-in, spacious rooms, many hotel amenities and helpful staff. My time here with my wife was romantic and fantastic. Would definitly stay here again. Highly recommend.

    TripAdvisor Reviews DoubleTree Suites by Hilton Houston by the Galleria

    3.50 of 5 stars Very Good
     

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    Traveler Photos DoubleTree Suites by Hilton Houston by the Galleria

    View from my room
    Houston, United States