DoubleTree Suites by Hilton - Austin

Address: 303 W 15th St, Austin, Texas, 78701-1692, United States | 4 star hotel
 
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      TravelPod Member ReviewsDoubleTree Suites by Hilton - Austin

      Reviewed by alines

      Double Tree

      Reviewed Jun 8, 2012
      by (8 reviews) Miami Beach and Delray Beach , United States Flag of United States

      Nice place and service!

      This review is the subjective opinion of a TravelPod member and not of TravelPod.com.

      Historical Traveler Reviews DoubleTree Suites by Hilton - Austin

      My favorite Austin hotel

      from

      I read a few of the negative reviews and was astonished, since I have never had anything but an extremely pleasant experience here.

      The rooms are always comfortable and clean, and the staf goes out of their way to help you. This is one of the few hotels that can always be coutned on to provide a good experience. The view from the rooms on the south side is magnificent, as it overlooks the grounds of the State Capitol.

      Several times I have stayed in a penthouse suite and they are absolutely incredible!

      I highly recommend this hotel for anyone visiting Austin.

      Rooms are fine, but service is lacking

      from

      We spent two nights at the Doubletree Guest Suites while in town for job interviews. The hotel is located a bit outside the central business district, but close to the Capitol and state office buildings. The rooms were fine, if a bit dated in their decor, but the bed was not as comfy as at other Hilton properties. Our room did have great views of the Capitol.

      The main problems with this hotel are service oriented. Here were my top three issues:

      1. I checked in around 7 p.m. on a Sunday night and was startled half an hour later when a cleaning crew attempted to enter my room unannounced. I went to the door and there were four women there who did not appear to be there to clean the room and who looked very shocked to find me in the room. They apologized and left quickly.

      2. The hotel has valet parking, but in the two days I was the hotel, coming and going several times a day, a valet was only present one of those times. Every other time I returned or attempted to retrieve my car I had to go to the front desk and have them call the valet. A valet would sometimes appear in just a few minutes, but one night I gave up after about 15 minutes and left the keys with the front desk. I was told that the valets were very busy because they also serve as shuttle drivers, bellmen, and provide concierge services (!). If that's the case, the hotel needs to hire more people.

      3. The final service issue is relatively minor, but it's a pet peeve of mine. We ordered roomservice for breakfast one morning and after eating called, as directed by a small card on our tray, to have our dishes removed. I was told to put the try outside and someone would be right up. We returned to the room at 9 p.m. to find our breakfast dishes still sitting in front of our room. They had been there for 13 hours by this point and smelled terribly. I called again and asked that the dishes be removed as soon as possible.

      Nice rooms -- shame about the road noise!

      from

      My wife and I were in Austin for a few days whilst in the USA, and booked into the Doubletree. The rooms were OK -- a bit bog standard by other "suite hotels" standards. The kitchen was miniscule, the lounge not very large but the bathroom and bedroom were OK by our standards. ABSOLUTELY AVOID staying on the 15th street side of the hotel -- the road noise starting at 0600 doesn't end until about 2000 and a late sleep in will be ruined. You can't knock the location, but to charge $ 12 for self-parking, is a bit of a laugh.

      Book this hotel!

      from

      Had the pleasure of staying at this hotel for a night during a business trip and would have gladly stayed for more. Within walking distance to UT, restaurants, and bars. Spacious accomodations that were clean and beds were very comfortable. There was only one elevator working, which was a bit annoying. The workout facility was smaller than anticipated as well, but a good jog around the city should make up for that. Room was booked through Priceline and was quite reasonable.

      Great Get-a-way Weekend

      from

      We stayed at the Doubletree in January 2005 for a "get-a-way" weekend. I used frequent travel Hilton points for the room, and was curious about the treatment we would get. I'm pleased to say that we were treated really well the entire stay. The hotel was beautiful, and the rooms were nicely appointed. We had a pretty downtown view from a small balcony. The bed was extremely comfortable. The bathroom was large with great counter space. My only complaint about the bathroom was the water temperature fluctuated hot and cold in the shower - probably related to the age of the hotel. The close proximity to 6th street, the warehouse district, and the capital made getting out easy. The staff was courteous, even with requests made during the wee hours of the morning. We didn't use the pool, but it was pretty, and the exercise room didn't have the type of work-out equipment we needed (weights), but we didn't miss it. We only encountered two problems during the stay. The first was the parking garage was too small for our large truck, but there was plenty of parking on the street (for free, at that). The second problem was our breakfast room service order was never picked up and made, but the hotel made up for that with free breakfast the next morning (and it was really delicious). Overall, I am an extremely picky hotel guest, and I was pleased with the Doubletree. We will definately stay there again.

      Very good value for the money

      from

      This hotel offered a good value. I book it with Priceline so I didnt pay much for it (59 / night believe it or not!)

      The rooms were very clean and the bed was very confortable, and my little balcony was clean. No complaints about the Double Tree. It was nice to get a warm cookie when checking in. The lobbie was a little dark at night. Parking is a little expensive but you can park on the side streets no problem. This hotel is within walking distance to the main 6th st area, so that is a plus. We went on Labor day weekend, so the hotel was booked solid...nevertheless, we had a great experience.

      I would stay here again.

      An average hotel w/ downtown apartment feel

      from

      First, this hotel right next to the capitol and close to 6th street(the only place to hang out in Austin). Unfortunately, I found it drab and average. Balcony was small and full of bird droppings. Walls were thin and I could hear my neighbor's phone conversations. The fitness room had a non-working water fountain and only two towels for patron use. The pool looked nice, but I didn't use it. The service at the restaurant, 15th St. Cafe, was very poor and the breakfast buffet was overpriced, espcially if you eat continental. Hard muffins and no hot cereal. Juice was extra. Geez.

      I had that meal comped, but only after a few sighs and lingering stare from the hostess. Parking is $11 bucks/ day. Stay at the Hampton!

      Good experiences at the Doubletree Suites

      from

      I frequent Austin alot and I am actually a fan of the Doubletree Guest Suites in Austin for a few reasons. Here's the Pro/Con breakdown:

      Pro: Located just south of the Capitol and the University of Texas and just North of the business areas and downtown nightlife. I have walked to 6th street before. It's not that bad, but it is far enough away to not be noisy or just caught up in a crush of people. The hotel is not massive, it is medium sized. While this means that there are fewer people on hand, it also means that there are fewer people involved in the chain of command. Every time I have requested my room to be cleaned at a particular time, or my car to be delivered they were prompt and very courteous. It is one of the only downtown properties that has a pool. (the others being the Four Seasons and the new Hilton at the convention center). The suites are also nice for the extra room, kichenette, and great counter-space real-estate in the bathroom. It also has great views of the capital facing north and views of the city facing south. I can't really say much for the views at other Austin area hotels.

      Cons: Almost all of them are related to the fact that it is also one of the older properties in downtown Austin. Granted, you may get a sink that drips, a microwave that's spotty, or some decor that seriously needs updating. I've never experienced a bad day with the staff. That does not mean that they don't exist.

      Overall: I feel it is the best VALUE in downtown Austin. I've stayed (and have written reviews) of practically every hotel within a mile of downtown Austin and this is the one that has the best combination of price, service, and quality of amenities. Price range is generally 120-160 and I feel it is worth it.

      Awful Austin Hotel

      from

      We stayed in this hotel in January 2004 for more than a week. Our room was not vacuumed. A pair of my husband's sandals disappeared. The staff was unfriendly, particularly when I bought newspapers every morning.

      They advertised a heated swimming pool--the water was like ice in the pool, although the weather was warm for at least three days that week.

      When we left, a young man at the desk did not greet me or say anything except "Was the bill we shoved under your door accurate?" I regret that we did not change hotels after the first day. Oh, although we had requested non-smoking rooms two months in advance, we were given non-smoking rooms on a smoking floor that really smelled. This is the worst hotel I have ever stayed in.

      Wonderful service

      from

      Just returned from a trip to Austin for the State Tennis Tournament. The Doubletree Suites was great. We enjoyed the bar too. The service from the bellboy was fantastic. I have never been to a hotel that was so friendly and helpful to us.........meant a lot to us. Thank you, we will be back and recommend it to others. Judy Wichita Falls, Tx.

      TripAdvisor Reviews DoubleTree Suites by Hilton - Austin

      4.50 of 5 stars Outstanding
       

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