DoubleTree Suites by Hilton Minneapolis
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Historical Traveler Reviews DoubleTree Suites by Hilton Minneapolis
A pleasant surprise
After having the Marriott mess up our reservations, we were in a bind, and pricelined a room, and ended up with a room at the Doubletree. I quickly read some reviews to see what we were in for, and was a little skeptical. But upon completing our stay, we'd gladly go back at full price. We went to a concert at the Target Center, which was an easy 6 block walk along the fun-filled Nicollet mall with it's shops, stores, and entertainment. The room was fantastic, 2 doubles in back with a suite setting in front - easy choice to give it a high reccomendation.
Doubletree Does it Right, Mostly
We stayed at this Doubletree Suites Hotel in late June as an overflow hotel option for a conference. The facilities are nice, the cookies are delicious and the small restaurant offered a tasty, though limited menu. We enjoyed live jazz one evening. Everything was great. The location was convenient. The only complaint was that we were not able to get a non-smoking room, however I only remembered to make that request the day before we arrived.
Favorite place here
This is my family's favorite place to stay in Minneapolis. They give you wonderful cookies when you check in, the rooms have a suite set up so my daughter can watch tv without fighting with her father over stations and the location is excellent for downtown. Lower floors do have street noise but we have never had trouble with noise from people in the halls. We've probably stayed here over 5 times. We also like the staff in the hotel and restaurant. We've always had excellent service.
Wouldn't stay there again
We stayed at this hotel in late August 2004. We were dismayed at the first room we were shown - dark, horrifying mustard-yellow decor, and not very clean, clearly hadn't been thoroughly dusted or cleaned in some time. The king-sized bedroom was dwarfed by the bed, hardly any space to unpack.
We decided to ask for another room. The clerk was polite and accommodated us, but was surprised that we found it dark, since as a corner room it had the most windows. Our second room was better in one way, it had 2 double beds which made the bedroom a decent size, at least. It was indeed a darker room. And it was even filthier! There was hair in the bathtub, the whole room smelled unfresh, and someone had clearly used a wineglass as an ashtray (in this nonsmoking room) and housekeeping had just plopped a paper cap back on top of it, ashes and all! The "kitchenette" was a dirty, old bar fridge and a microwave that looked older than my 30 years. No utensils or anything. I wouldn't have minded that so much if it hadn't been advertised as an actual kitchenette, not just mini fridge/microwave.
When my husband complained to housekeeping the next morning, the maid on duty did see to it that the room got properly cleaned, but the grossed-out damage was done. The hideous mustard-yellow decor was present in the 2nd room, too.
The rest of our stay was okay. The beds were comfortable enough, at least. But when we checked out, we were charged for long-distance calls we didn't make (which they straightened out quickly, but still, didn't make us confident in their billing abilities). We don't drive at home and so were surprised to have to pay to park our rental car. This is probably standard in a downtown hotel, but $14/night seemed excessive when we were already paying so much for the room. (Perhaps it's the standard rate for downtown hotels, but it definitely added insult to injury.)
If we hadn't pre-paid through Expedia, we would've been out of there after seeing the first dirty room.
Watch your credit card bill
We stayed at this hotel for 4 nights. The rooms are in good condition, and clean. Management and staffing need some improvement. We booked through Expedia and because of that we were told we could only stay on the 2nd floor. On our second night, they had let college kids rent the ballrooms and rest of the 2nd/3rd floor rooms. The noise was unbelievable, and we were amazed that we even had to ask the front desk to move us. Eventually they did move us, and we had a pleasant stay. Don't get the breakfast package... they usually had 1 person waiting on everyone, and she didn't seem happy about anything. Food was hospital quality (ie, it sucked).
So why watch your credit card bill? Two months later, after we've long paid for our trip, here came Doubletree with hundreds and hundreds of dollars charged to our credit card! We called and of course got a clueless person at the front desk who transferred us to the Accounting department's voicemail. Conveniently for them, their accountant is gone for weeks. We called the front desk back to ask for more details on the charges on our card. The clueless staff could only say "Yeah I see the charges, but I have no way to tell what they're for". When asked for his manager, he smartened up to say he was the only one there. Our credit card company has since taken on the case as a disputed charge.
So beware: The hotel is OK. If you're looking for an incompetent hotel staff, OR if you like being surprised with Doubletree charges on your credit card bill, OR if you have very low blood pressure, then this is the place for you... they'll stick to you, sneak into your pocketbook and keep your blood pressure up for a loooong time.
We'll stay here again
Very nice suite, roomy, quiet and immaculate. Great shower and Nutragena toiletries. Good location and walkable to Nicollet shopping area and Metrodome (about 1 1/2 miles). $14 to park overnight was the only thing I didn't like.
Overall A Good Place to stay
A good overall stay. Aug 12-15th 2004 one block from Nicollet mall (main street through downtown Minneapolis), called for toiletries and they came within 5 minutes..nice suites, overall clean and responsive to guests ..nice little cafe on the bottom floor. try to include breakfast in your stay because you can choose an actual meal ..not just muffins..etc. very convienient underground attached parking!
I live in Minneapolis and when the grandkids come to visit we always book at least one night here. Its my treat to my grandkids and they just love ti!
DoubleTree Minneaoplis Review
I have stayed at this location before and after it became part of the Doubletree chain. I travelled to Minneapolis on business for seminars at my company headquarters. The service was at the Doubletree was always friendly, the rooms were always clean and well equipped. The restaurant staff and food quality was outstanding. I have only good memories from my time spent in the "Twin Cities" due in part to the Doubletree.
TripAdvisor Reviews DoubleTree Suites by Hilton Minneapolis
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