Doubletree by Hilton Grand Hotel Biscayne Bay

Address: 1717 North Bayshore Drive, Miami, Florida, 33132-1180, United States | 3 star hotel
 
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    Historical Traveler Reviews Hostal Golf Santander

    Valet damaged my car

    from

    I stayed at the Biscayne Bay Grand Hotel during the 2005 Miami Boat Show.

    Since I have family in Miami, I visited them before going to the hotel and borrowed my fathers car. I used the valet upon check in. For the next four days I never took the car out. Upon checking out, now in a hurry to take an associate of mine to the the airport, the valet brings the car out.

    He pulls up in front of us and a big fat dent and white scuff mark stares at me from the front fender. I notice this immediately, having washed the car myself before taking it to the hotel. Did I mention it is a Porsche? Not that it wouldn't be bad on an car, but the car's no beater.

    I freaked out. There was no valet manager available, no hotel manager available, no assistant manager available to talk to. Sorry to say, but in Miami you're lucky to have someone who speaks English. I had a basic accident report given to me and now we really we had to go to the airport.

    I called the manager of the valet service, Paradise Parking's Juan Vargas, the next morning. I drove back to the hotel from South Miami so he could see the car. Mr.Vargas told me to go to the Espana repair shop near Calle Ocho and get an estimate. When the estimate was done I faxed it to him, now from my home in Annapolis, Marylandcalling to confirm he said "we will take care of the bill". When the car was finally repaired (my poor father had the hassle to taking to get fixed get a ride, etc.) Espana said they counld release it without payment from Paradise Parking.

    Here comes the fun! I called Juan Vargas again who said he didn't have the authorization for payement..bla bla bla. Let's just say that I called Mr.Vargas every other day for two weeks and got nothing but excuses. To say the truth is that he was blowing me off. Mr.Vargas actually told me that "You know this is a real inconvenience for me" , Oh, sorry Juan, too bad I couldn't damage your father's car so it would be my inconvenience!

    Four months later, the car is now repaired at my own cost. And the hotel and Paradise have done nothing. Valet at your own risk.

    Decent- but not exceptional...

    from

    Overall, I had a rather comfortable stay. I don't think that this hotel should be rated four stars since it is not very luxurious. The hotel staff is nice, and I liked the hot cookies they gave you upon arrival.

    The fitness center is not 24 hours. This was disappointing since I was attending a conference in which the meetings started at 8 am each morning.

    I also felt that the rooms, hallways, and elevator felt a little old.

    I liked the Los Gochitos (sp?) grocery store/ restaurant. They had reasonable prices and great pizzas. You also could buy any personal items you may have left at home.

    Hint... You can get free parking if you park along the street adjacent to the hotel (that was great!)

    They don't really want you here

    from

    If you're a frequent visitor with the Hilton hotels and are expecting a nice welcome or the published benefits of HHonors Gold or Diamond membership levels (upgrades, welcome gift, executive floor, breakfast) then you should stay away from this dump.

    Many of the rooms were recently remodeled so they're OK, although a little small. The hotel management seems to care less if you're there to bring them business and can be described as somewhat untrained and "cold" at best. They flatly refused to offer the published HHonors benefits of Gold level saying, "we don't do that here" and that I was welcome to pay for breakfast on my own using my credit card even though it was a published benefit. The front desk person had no idea and said he did me a favor by calling the manager on duty at home to confirm because he didn't know. They did say that the hotel manager would contact me to confirm that this is the policy at this hotel, but I never heard anything from them. The front desk said that I should contact the manager again if he didn't get in touch with me (apparently this happens often?).

    Rooms can be quite far from the elevator and being a condo/hotel it seems that the hotel portion is definitely an afterthought.

    Not the normal type hotel

    from

    Not the normal type hotel. It feels more like living in a condominium which in fact the building is.

    But the hotel is perfect. My room was one of those with the long ways and stairs but I'm fit enough to walk. The room was huge with 2 double beds and even a sitting space. It overlooked the courtyard of and the Marriott itself. The bathroom was OK.

    The hotel is just 2 blocks away of the Omni Metromover and bus station. So where ever you want to go you don't really need a taxi if you don't have luggage. I took the Metromover to Downtown (for free) and the bus to Miami Beach (for 75c). Perfect!

    Really, the price-performance ratio is phantastic if you pay what I did, 37.-$. Had I paid over 100.- I would give the hotel a more average review.

    Nice Hotel

    from

    Very nice hotel. Moved to this hotel after a disastrous stay at another Miami Beach hotel. Room was very clean and roomy, was able to comfortably accomodate our family of 5. Nice view of Bay and very nice pool and Spa. Good location if planning a cruise out of Miami. Would definately reccomend.

    Nicer than you'd expect!

    from

    Our first night in Miami was our best. We booked the Doubletree via Hotwire and for $50 we got a 3/12 star hotel that rivals many 4 star hotels.The room was spacious and well taken care of. The staff was polite. The facilities were very ritzy. The pool deck on the 10th floor presented a beautiful view of the bay area, or the city, depending on which end you "soaked" in.Parking is a bit expensive ($19 a day) but the helpfulness of the doorman more than makes up for that. We felt like royalty.Area transportation is exceptional, so you do not even need your car while you are there. One block away is the free Metromover - an elevated tram that takes you all over downtown and the bayfront.All in all, the nicest place we stayed that week - it could only be better if it were on the beach!

    Fantastic hotel , dont know why the bad reveiws

    from

    this hotel is great.. clean up to date rooms reasonable room service, rare in a big city. Great views and a pool that rivals THE VENITIAN in Las Vegas. WE plan on coming back again and again.

    Nightmare

    from

    We made a reservation at the DoubleTree Grand Biscayne Bay Hotel for a 2 night stay after a trip to KeyWest. Upon entering our room we found ants on the bed and all over the floor. The front desk was less then happy to help us and offered "It's because of the rain". We asked for a different room and found the same situation. We quickly exited and had them make a reservation at the South Beach DoubleTree...which of course we had to pay for also. I would highly recommend DoubleTree Hotels, but I highly do not recommend the Grand Biscayne Bay.

    Nice hotel

    from

    I stayed there in December 2002. Alert to automobile drivers, parking staff misplaces vehicles. I was able to retrieve mine after I told off the head of their security. Threatened to call the police. The car showed up 2 minutes later, after an hour wait. Other than that, good hotel.

    Interesting hotel

    from

    Stayed for one night coming back from Key West. The hotel is also condominiums...which is unusual so you'll get alot of amenities like cleaners. The room we walked into was dirty though...it was like someone cleaned it halfway through and then forgot to come back. Staff was very helpful. Overall, I enjoyed the stay.

    TripAdvisor Reviews Hostal Golf Santander

    4.00 of 5 stars Excellent
     

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