Comfort Inn Airport & Conference Center St Louis
- Shuttle bus service
- Continental Breakfast
- Free High-Speed Internet
- Swimming pool
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Historical Traveler Reviews Comfort Inn Airport & Conference Center St Louis Berkeley
While I did not find anything seriously wrong with this hotel, it is definitely not what most people would expect from a "Doubletree". The room was clean but the Hotel does need a major refurbishment. The parking is a problem and if they had been completely full you would have not found a spot or at least had to park in the grass. I would have been extremely disappointed if I hadn't got a cheap rate on Priceline. If you pay anything over $50 per night it would be a rip-off.
Don't Stay Here!
My husband thought this place was so bad that he asked me to "put something on that internet site you use". Upon arrival, an angry driver got out of his car shouting about how the shuttle driver cut him off. Check-in took forever and then they claimed to be out of chocolate chip cookies. The rooms were nothing special and they didn't have the "Sweet Dreams" bed. This place was nothing like the Doubletree we stayed at in NYC 2 weeks ago.
Doubletree Club = cruddy hotel
I booked this hotel using Hotwire, where they called it a "customer favorite". Doubletree must pay for that title, because this hotel SUCKS compared to hotels I have stayed in with similar or lower star ratings while booking through Priceline (and it was much more expensive!). I will never use Hotwire again.
I'd recommend staying somewhere else
We had difficulty finding the hotel, and when we called to ask for directions, the lady on the other end was extremely rude, refused to give us any street names, and kept telling us to look for the Marriott (???!). Next time, I think I will STAY at the Marriott, and I would recommend the same to everyone else.
When we finally arrived, we tried to find parking. We were unsuccessful. Not ony did they not have any available parking spaces, all of their parking spaces were marked with "Park at your own risk" signs. Needless to say, this doesn't make you feel very safe. I went in to ask where we should park our car, and they told me there was some grass behind the hotel were we could park. So, we parked our car on the grass and prayed that it would be there when we returned the next morning.
When we got to our room, it was a smoking room. We had specifically requested a non-smoking room, and we had the printed e-mail confirmation to prove it. We called the front desk, and they told us that they were completely booked and could not give us another room. When we asked for a discount, they refused. Also, our bed spread was badly stained and the mattress was worn in. Lastly, housekeeping decided to disregard our "Do Not Disturb" sign and tried busting into our room at 8:00am. Fortunately, we had latch on the door and she could not. When my husband went to the door, she asked us if we could check out early because they had a lot of rooms to clean for the new guests arriving today. We refused.
We will NEVER stay here again.
Front Desk Needs a Refresher Course in Coustomer Service
Booked this as a park-n-fly with travel agent. Never again!
Arrived in afternoon to let them know we we're dropping off car and would need a ride to airport to catch our plane. Of the 3 people behind the desk only one waited on us...finally. She said our reservation had been canceled that day...upon my asking she couldn't figure out who or why it had been. She called another lady over who could read the computer and noticed that our reservation was for one week later. Got it worked out and left for the airport.
Arrived one week later about midnight...exhausted after 2 flights and many hours. Of the 2 peopkle behind the desk one finally got to us. Got checked in and in the room to discover...no towels for our sons and no sheets for their hide-a-bed. After 2 trips to front desk, one phone call and one hour later got sheets and towels.
Next morning decided to skip breakfast... since it seemed to be an expensive restaurant type and not very family friendly. Credit card machine would not accept any of my cards. The front desk lady informed the manager of this out loud publicly. His reponse..."Oh the system is down for now...run it through the hand stamp machine and we'll run it later when it's back up again". She didn't have a clue it was down...just kept trying several times.
My 3 times at the front desk it was obvious that many of the staff couldn't give a rip about you or your needs. Their attitudes were on their shoulders. All 3 times there were other people there with problems about something and it was apparent that nothing much was going to happen in their lifetime.
In my experience the entire morning, afternoon and late night staff could use an 8 week refresher course in what constitutes good and poor customer service and proper attitude and demeanor for quality hotel staff.
Nice Hotel/Bad Experience and no Manager available?
I stayed 1 night here at the Doubletree because I usually have very good luck with Hilton properties (at least in Chicago). We arrived about 3:30pm so parking was not an issue for myself, but the parking is very limited other then the back of the building and I had read it other reviews. My issue is truely I would say is with management, we arrived early and the front desk clerk Karl Singleton (sp?) we very friendly once he came over to check me in. We had a flight attendant walk into our room in the middle of the night, to scare both her and us. I called down to the front desk and spoke to a Jason who did apologize for the mix-up and explained that the other lady had a pre programed card for our room and he really had no idea what happened and he would have to look into it. Jason apologized again and again and said our room would be credited and he wil inform the manager what happened and since I had to call him first instead of him calling me, I would be offered a free night to use later. Jason said he would there till 8am the next morning and if I ddin't make it down there before he left I could talk to Joe and everything would be straighterned out. Well the next morning came around and at 7:30 our phone rang and no-one on the other end? I assumed it was a wake-up call, but we had never requested one -- could the flight attendant have requested the call? Because of the mix-up that evening before I called the front desk and spoke to Issaic (sp?) or something like that I asked if he knew what happened, his reply was he did not transfer anyone to my room - so I asked if it was maybe a wake-up call and he didn't know, and had no idea all he knew was that he did not transfer any calls to me. I explained to him that there was a mix-up the night before and know I'm thinking this other lady should have receviced the call and he didn't know anything about what happened or what to do. I asked for Jason and was told that Jason just left, so I then asked for Joe (who Jason said to talk to) and was transferred to ringing phone that no-one answered and there was no voicemail to leave a message. About 30 minutes later we recieve another call this call from from the another flight attendant looking for the lady who walked in on us the night before. When we answered the phone, the lady said "Oh, did you just wake up?", so I'm guessing the flight attendant that walk-in our room may have never recieved her wake-up call and now her friend/partner was in the lobby looking for her? After all that we went to the front desk to check-out and the gentleman that I spoke with earlier was there, but asked like he knew nothing. I explained again what happened and the fact that when he transferred me to Joe no-one answered, so I asked if he could have Joe come to the front desk. No I'm being told that Joe isn't there, he is only there Monday - Friday. I asked to then speak to any manager and was told there was no managers on the weekends I would just have to wait and call Joe on Monday. I asked how the credit would be handled and the free stay, and was told the credit couldn't happen because I booked on Hotwire and they have never given out free stays, so I will just have to call Joe on Monday. I asked if Joe will even know what I'm talking about since no-one else knows or knows how to handle the situation and I was told that maybe Jason put a memo in Joes mailbox. I asked if he could check Joe's mailbox to see if there is a note/memo and maybe there are instructions in there - the clerk did go in the back and came back out front and said there wasn't anything in Joe's mailbox, but now maybe Jason sent and email, I just have to call on Monday. I guess my questions is, why do I have to call them for there promise and mix-up? This to me is not very good customer service and why is there no managers or someone to handle issues on the weekends especially a hotel by the airport? I haven't contacted Joe yet, but plan to do so on Monday once I find a minute a work because I'm sure by the time I get home from work he will be gone. Other then the walk-in and broken promise of credit and free room, the room was very clean and the bed very comfortable - the cookies are to die for.... Hopefully better luck next time.
Nice Place, But Issues
The Doubletree is located near the St. Louis Airport. I stayed at the hotel for one night on March 1st. I selected this hotel since I wanted to stay at a hilton property so that I could double dip HHonors points and miles.
The nice things about the hotel were the front desk person that checked me in late into the evening and the quality of the bed in the room. I was greated with a smile and thanked for choosing the Doubletree. The bed was one of those heavenly beds, so it was very comfortable. The room was clean and did not smell of smoke.
The hotel has several deficiencies. First, the parking is awefull. There is very few parking spots in the front of the building. On the side, there is single angled car parking. The rest of the parking is in the far rear of the property. Since I arrived late into the night, I was forced to park far away from the front lobby.
Second, the resturant, if one can call it that, is poorly staffed and limited food choices. The breakfast buffet was not a buffet. It was boxed cereal and what ever I asked the person behind the cash register to make for me. The order was passed to the cook. I received my cold, runny scrambled eggs and nearly frozen hash browns (potato squares direct from the bag). Needless to say, I left my full plate and ate breakfast across the street at the fast food resturant.
When I left in the morning, a delivery truck was parked on the side of the building. Since it was a single lane (with the angled parking), I had to wait for the truck to move prior to leaving the property. What a hassle.
I will try another hotel the next time I am in St. Louis. I would have rated this horrible, but the front desk person was so nice I had to rate this okay.
Decent room, terrible service
I havent even completed my stay here in St Louis, I'm still at the Doubletree St Louis Airport but I felt compelled to warn future travelers about this place. The other two reviews I had read about this hotel painted this place to be a wonderful, warm welcoming place to lay your head. Having stayed at other Doubletrees around the country, the positive reviews didnt surprise me. But I dont know what Doubletree those hotel reviewers were staying at because this place is riddled with problems. Heres my complaint list:
1) Many of the employees are downright rude. I called to order room service and after 2 call attempts, I finally got through. I placed my order and the lady responds "You know we aint bringin it up there. You gotta pick it up." For a second, I thought I was ordering a #5 at a McDonald's in an LA back alley. And yes, they claim to have room service but they dont bring it to your room. Their room service is what I call take-out.
2) Parking is atrocious. If you dont get back to the hotel by 9 or 10pm, you're out of luck. Is this a 3-star hotel parking lot or the mall lot at Christmas?
3) Not only is the breakfast not complimentary, its way overpriced. The breakfast buffet costs $11.95 (plus tip) and its served by an indifferent, begrudged employee.
4) The management doesnt control the scene. I was downstairs trying to get a snack out of the vending machine when I heard an employee talking with a friend that had obviously dropped in to say hi. Every other word was 4-letters in a conversation filled with perverted references. You wouldnt see that at any other Doubletree but apparently, its fine with the management here.
5) The TV in the room is fuzzy and the phone connection is even worse.
If this were a La Quinta, I'd rate this hotel a 3. But this is a Doubletree hotel with a nightly price tag of $130. So, a rating of 1 is the best I can do. Stay away from here, I've heard the Crowne Plaza is much better.
Clean, Friendly, plus Pool
Hotwire put me here, but the hotel was great! Requested two beds - no problem.
When they found out we had kids, they gave us complementary backpacks with coloring books, story books, and crayons. The pool has a retractable roof, which was neat.
This is an airport hotel, so you notice the planes as they come by, but they stop about bedtime. There is a bunch of fast-food restaurants with-in walking distance.
I was treated like an honored guest.
Clean, great bargain!
I was very pleased with this hotel. It was clean and quiet. Great prices! Wonderful chocolate chip cookies. I will definitely stay there again. 24 hour shuttle to airport!
TripAdvisor Reviews Comfort Inn Airport & Conference Center St Louis Berkeley
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