Doubletree by Hilton Hotel Denver
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TravelPod Member ReviewsDoubletree by Hilton Hotel Denver
This review is the subjective opinion of a TravelPod member and not of TravelPod.com.
The hotel is showing its age. The halls are dim and look old.
The room was ok but the beds were terrible. They were too soft and saggy. Other than that the room was average sized and clean.
This review is the subjective opinion of a TravelPod member and not of TravelPod.com.
Historical Traveler Reviews Doubletree by Hilton Hotel Denver
Great Place to Stay in the Middle of No Where
The Double Tree is in between the airport and downtown. Actually, it's across the street from the United headquaters near the old airport. We stayed two nights here and really enjoyed our stay. The service was impecable and the staff was very friendly and went the extra mile to make sure we were happy. We enjoyed free wireless internet in the lobby area while having a few cold drinks. The hot tub was nice and the tempature was just right. However, the swimming pool was ice cold - I didn't think I had the ability to jump in and out of a pool so fast. I'll give the Double Tree a pass on that becasue they were filling the poll at the time I was swimming. The rooms were nice and clean - no complaints at all. This is an older hotel, but the only the small elevator cars give this away. Once again, the Double Tree met my high expectations.
Poor Management, Poor Housekeeping
While vacationing across country we stumbled on the Doubletree in Denver.
It looked like a very nice place to stay, the check in staff was friendly, the lobby very inviting. That held true untill we went to our FIRST room.
The room was average nothing special, over 100.00 for the night, both of the beds sank in the middle, the light in the bathroom was burnt out. We took a bulb out of a lamp to have a light in the bathroom.
I made a phone call and opened up the night stand to look for a inkpen, and found a crack pipe with a little bag that held a white powder. My husband took it right down to the manager whom told him he was sorry and gave him a key to a room right across the hall. The manager at that time offered my husband a full refund, but never gave it to him.
We packed up our stuff and kids and moved across the hall. The beds were worse than in the first room. The carpet was not very clean.
The manager did send up 4 sandwiches and 4 drinks "on the house".
As my daughter took a shower and I had gotten ready for bed, there was a knock at the door. It was the manager and the police. We were treated as if we were the criminals. The manager did not call and ask if they could come up, the manager did not call to say they were coming up after all it is a motel and people do go there to sleep, they just came to the door. My husband was already sleeping after driving from St. Louis to Denver that day he was tired.
It did not seem to matter to this manager that the people next to us were hosting a party complete with loud music, he was more concerned with trying to hassle us over the drugs we had found.
He (the Manager) told us that the person that had rented the room the drugs came out of, before us worked for an airline, insinuating the drugs could not belong to anyone but us. At one point the police even asked me what I thought the contents of the bag was. I told him I had no way of knowing but if he could test it he could more than likely figure that out on his own.
I finally asked one of the police officers (there were 4 total) why WE were being shook down over finding drugs. I asked him if he honestly thought if the drugs were ours, we would take them to the front desk. He said no.
As the story unfolded the police officer whom had taken my ID and ran ME for warrents told me that us finding drugs at that motel was not the first time drugs had been found. The officer told me that drugs in that neighborhood was nothing new.
Needless to say we checked out at 1:00 AM after the police left with the manager, they never did say anything to the party goers next door, even tho when my husband followed them (4 police officers and the "manager") out into the hall, my 9 year old daughter had come out of the bathroom, one officer did comment that he could smell pot in the hallway coming from the room next door. The police officers all said they were VERY sorry to bother us, but the manager never said a word.
I did call the Doubletree customer service number and make a report with them. They did send me coupons for a great discount, however I felt that the trash can needed them more than we ever would.
If we would not have found the drugs in the first room, and the next person whom rented it had, I have no doubt that we would have been blamed for them, as we learned that night airline employees do not use them, but families on vacation must.
The neighborhood this motel sits in leaves some to be desired as well. It has good parts, and very bad parts.
We did move to Denver last month, I never pass that motel what that I don't think about how we were treated that night.
Good hotel - Not Close to Anything
When my flight plans changed at the last minute, the Doubletree had a reasonable internet rate. The shuttle buses run back and forth to the airport almost every 30 minutes. I spent two nights, and watched the flight crews from many airlines come and go. The hotel is older, and was built when Stapleton airport was basically across the street. Upon check in, I found my room to be occupied and had to return to the front desk. The staff were not apologetic, they just cross out my assigned room, and wrote over the room number with a new room assignment. And they weren't even busy. The room was clean, but the walls are so thin, you can hear the people in the next room moving around. Street noise carried into the room, but I'm a heavy sleeper, so that's not a problem for me. I didn't use the exercise equipment, but the swimming pool is a nice junior olympic lap pool, too shallow to flip turn, and I swam 600 yards each day. The restaurant and bar are fair. It took me 15 minutes to drive downtown or to Cherry Creek Mall. I left Monday morning during a surprise snow storm and had to hand scoop 6 inches of snow off of my rental car. I wish I had read the review about the parking ramp being located behind the hotel. Next trip into Denver, I will again try to find a good Hilton Family hotel in the downtown or Cherry Creek neighborhood at a good rate, but I would have no problem returning to the Doubletree on Quebec Street.
Typical downtown hotel, but...
Upon arriving at the Denver Doubletree at 11:00 after a long, delayed flight, I was pleasantly surprised to find a nice, big hotel with a large, welcoming lobby.
(I should also mention that the free shuttle from DIA was great, and we had a very friendly driver!)
The host at the check-in desk was quite friendly, and quickly pulled up our reservation, gave us our keys & directions to the room, and two nice, warm cookies with our welcome. The staff at this hotel were wonderful...from the host, to our breakfast waiter, to the woman who handled our checkout.
We made our way to our room, noting that the hotel seemed very nice...perhaps showing it's age a bit, but well-decorated and welcoming overall. My husband and I were both exhausted from a long trip, and couldn't wait to get to sleep!
Our room was a typical hotel room...nothing special..typical hotel furniture and amenities, but I immediately recognized that "moldy" smell....like maybe something was damp under the carpet or in the walls. We were only staying one night, and both extremely tired, so we didn't bother to try to change rooms....though, judging by the friendly welcome, I don't think it would have been a problem if we did.
The bathroom was a nice size...great water pressure in the shower, which is always important!! My only complaint was the shower curtain was dark green, which blocked most of the bathroom light while in the shower...not too bad, but rather dim!
The bed was wonderfully comfortable, with a pillowtop mattress and complete with a big, fluffy down-type comforter instead of those typical, think hotel blankets. The sheets seemed old and worn, though, but were a high-thread count and very soft!
Unfortunately, both of us were awake in the middle of the night, as the mold smell had triggered my husband's allergies and he could hardly breathe. We opened the sliding door to the balcony to let in some fresh, dry Denver air, which helped him a bit, so we left it open for the remainder of the night.
By the morning, the smell was still lingering, but not nearly as strong as it had been upon our arrival. It unfortunately tainted our stay, so even though the bed was big and comfy and the room was okay, I simply can't fully recommend it to anyone.
We did have breakfast in the hotel restaurant, and our food was very good. Our server was Patrick M. (or so it says on our receipt) and he was very friendly...a great asset to the hotel!
I am a HiltonHonors member, and I had paid for this night using my Hilton Points, so, though I am a bit disappointed that I wasted my points on this hotel, I would be more upset if I had paid for the moldy experience!!
very nice people in the front desk,mainly Julie.
nice people in The Cafe,mainly Rochell.Samsi and Durango.
Nice housekeepers in 6th floor ,mainly Rosa Mendoza.
I was very disappointed with this hotel. The room was not particularly clean, the exercise room had many pieces of equipment our of service, the guest laundry was partially out of order. The window A/C and heat unit was too noisy to be able to sleep and I had to turn it off.
Check-in was fast and efficient. Received an upgrade to a large suite (possibly related to Hilton HHonors status) over the Christmas holiday, at an already ridiculously low rate. They accepted our 19 lb. dog without any hassle, but with a cleaning surchage of ~$20 for the stay. The rooms were clean and housekeeping did a fine job while we were there. This is an older 9-story Doubletree property, and this one, like so many others, is starting to show its age. Thin walls could have made for a noisy stay if the facility hadn't appeared mostly empty. Room service and carryout from the restaurants were both average for the somewhat high food charges, but service was pleasant. There is a parking ramp in the back of the property that wasn't mentioned at check-in, and we had no problems parking our rental car on the second floor of the ramp where they park the shuttle vans. We were the only car up there, but there was always a shuttle driver around whenever we ventured out, possibly helping to reduce problems in this otherwise questionable neighborhood as we always felt quite safe on the property. We did have some excellent wings and catfish from a restaurant named "Wings, Etc." in the shopping area two blocks north of the hotel, and they said they were planning to start delivering to the Doubletree in 2005. If we can get a similar rate in the future, we wouldn't think twice about staying here again.
I was sent to this hotel coz my flight has been cancelled due to bad weather in Denver. United Airlines gave me a voucher so that I paid just 50 $ for the night. I was picked up by the Hotel shuttle after booking my room on phone. It took us about 30 min to reach the place. The weather was very bad though and it was snowing so I suppose that under other circumstances the trio would be shorter... I was received by professional staff. Not especially friendly but simply professional, they answered all the question and conducted the procedures quick and efficient... the room was really great, two kingsize beds, big TV with cable and other stuff.. Internet high speed was available for extra 10 $ a day which is OK. U could also access the internet using Setup box and the TV set... all available in the room... Video on demand...
They do have a very nice swimming pool and training area. I didn't like the restaurant though... room service seemed to be ok with normal prices. The next morning I left early to catch my flight so that I didn't actually have time to discover the location... However it is a very good, clean and affordable nice Hotel: definitely in the upper middle class
This is an older hotel, fairly clean. The food in the hotel is pricey in my opinion, but I had my wife and 2 kids with me. So needless to say, I didn't eat there. $2 for a cup of coffee. $15-$20 to eat lunch and dinner (per person). There are eating places within 1/2 mile walking distance. Forget room service, it's sky high but then it always is. There are 9 floors in the hotel and you'll need at least 4 of them to get a full ice bucket. I spent 20 minutes in the morning and again at night gathering my meager ice cubes. Each machine spat out a cup or 2 at the most. Rather annoying. They have a shuttle that leaves at appointed times to take you downtown. You HAVE to pre-schedule for this or you're on stand-by (meaning screwed). If you wait until the last trip or two to return to the hotel, you may be screwed. The shuttle holds 20 people and we almost got left because there were about 30 people waiting. Several got tired of waiting and took a cab so we made the cut. The driver told us that you may have to take a cab if the shuttle is full and it's the last run of the day. My opinion is if they take you down there, they need to make sure you can get back without having to fork out for a cab. There's a Radisson right next to this hotel that looked much nicer and newer. I'll stay there next time.
Doubletree hotel in Westminster
We have stayed at the Doubletree Hotel in Westminster almost a dozen times in the past two years. The service has been wonderful, the rooms are clean, and the hotel is reasonably priced. We will continue to stay there when we are in Denver.
TripAdvisor Reviews Doubletree by Hilton Hotel Denver
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