DoubleTree by Hilton Hotel Los Angeles Downtown

Address: 120 South Los Angeles Street, Los Angeles, California, 90012-3724, United States | 4 star hotel
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This 4 star hotel, located in the Downtown/Wilshire area of Los Angeles, is near Watts Towers, Beach Boys Monument, Normandie Casino, and Chester Washington Golf Course.
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          • Restaurant
          • Bar/lounge
          • Fitness/Health center


          • Wireless internet connection in public areas
          • Wheelchair accessibility


          • Suites


          • Shuttle bus service
          • Room service
          • Business Services

          TravelPod Member ReviewsDoubleTree by Hilton Hotel Los Angeles Downtown

          Reviewed by rachel967

          Stuck in LA

          Reviewed Jan 6, 2014
          by (3 reviews) Cincinnati , United States Flag of United States

          Cookies and water at the front desk!! WOOHOO!!!!!!!!

          This review is the subjective opinion of a TravelPod member and not of

          Historical Traveler Reviews DoubleTree by Hilton Hotel Los Angeles Downtown

          Loved the Kyoto Grand Hotel and Gardens


          We booked this hotel to stay for the New Year Celebration, as it is located very close to Pasadena for the Rose Parade and Rose Bowl game.

          The hotel is nice and the staff friendly, room is roommy and I like the green tea bags provided in room, not too many hotel do that.

          Amazed to see shoji screen was used; which filtered the sun rays into the room very softly.

          The garden is breathtaking, it is like an oasis in the center of a big city.

          We were able to try 2 of their restaurant; the Thousand Crane and the Azelea, both were very nice restaurants, in food and atmosphere.

          Couldn,t find anything bad to say about the hotel, will definately come back for next new year, and this time we will visit China town, the Olvera street (Mexican district, or the first settler of los angeles) as we did not have enought time this trip for all these cultural places and they were all very close by (walking distance).

          Great Hotel - Wonderful Stay- Will Come Back


          Got tickets to Wicked at the Pantages Theatre and booked a stay at the Kyoto Grand Hotel which was 15 minutes away. We opted for the "Romance Package" which, for $199.00 included chocolate covered strawberries and Moet and Chandon Champage on arrival, full American Breakfast for two the next morning, parking, taxes and gratuities -- what a deal, especially for a Los Angeles Hotel. We weren't diappointed. Everyone was friendly from the minute we checked in until the minute we checked out. Location was great -- close to the freeways, close to Chinatown, close to museums and right near Union Station. The room was spacious and well appointed and we loved the bath products and lotions that they had -- we even bought some at the Front Desk before we left. We liked this hotel and decided to stay an extra night and have dinner at the Thousand Cranes Restaurant - authentic Japanese Food. If you're coming to L.A. and you want a special time, stay at the Kyoto Grand Hotel -- this place is fabulous and we're planning a return trip when Celion Dion performs at the Nokia Theatre - just a mile and a half away.

          Never stay at this hotel again.


          First of all, I would like to comment on a beautiful hotel which we were very impressed of. However, when we purposely left early to check out on Sunday, 12/30/07, for an important meeting, we could not get our car out of the parking garage which we had paid $22 per day. There was a hugh problem on that particular day because the parking attendant misplaced the keys for all the cars which blocked many guests' cars. As a result, we wasted the day and our trip's schedule has been messed up. We were very upset since the hotel staff and the supervisor did not tell us the truth when we inquired about it; they just told us to wait. After the third follow up, more guests have tried to check out and then the truth came out that the parking attendant accidentally took all the keys to LAX; thus, we had to wait again. We were frustrated because the hotel staff became rude and ignorant since the commotion became very obvious. They did not offer food or drinks to the guests for hours of waiting.

          I have filed the complaint and turned it in with the hotel staff by the name, Doris. Also, I have requested that the charges for $44 for 2 days that I parked in the garage should be refunded and I should be compensated for their problem. We were very frustrated and are still upset about this incident. Please investigate this issue and hopefully no other guests have to go through what our family had been through.

          I would never come back to this hotel and would not recommend it to anyone.

          Worse than Miyako


          New Otani 4 star? are you kidding? This hotel is worse than Miyako hotel nearby which is less expensive and rated lower. Garden is nice and having a fitness gym was good. I had stayed here before for just 1

          night previously to try out. It was ok but this time, I was told they only had a room available on lower floor (I think it was 4 or 6th) for

          the rate I booked with Orbitz. Once I checked in, the room was not updated, small and the street noise was unbearable. I called the front

          desk and talked to another person. He offered me a room on much higher

          floor (10th or 12th I think). Room itself was much nicer but street was still noisy although not as much. Higher floor rooms seem betther than the ones on lower floors but still, the rooms are not that clean.

          Bathrooms need updating. I decided to stay at holiday inn city center by LA convention center from then on which is a much nicer hotel.

          We also welcome all guests to post their experiences on this site. We encourage you to let us know where we can continue to improve and where we succeeded. It is only through constant review and feedback that we will be able to achieve our goal of being the hotel of choice in Los Angeles.

          Stay away from New Otani


          I wrote an entire review and for the first time ever it was rejected by Tripadvisor. I think I was just expressing my negativity too honestly. I booked this hotel for 2 nights for quite a good price, but we felt bad after 1 night that we had to come back at the end of the day and spend another one in this hotel.

          Parking is amazingly expensive, the rooms are dirty and need a lot of maintenance and the staff, don't get me started about the staff. I've never had the pleasure(?) to meet a staff which was so unpersonal and cold as this one. New Otani was by far the worst hotel we slept in, even worse than the night before in Coalinga Travelodge.

          I hope somebody checks this site at New Otani and they come up with a big apology. I never knew a hotel could ruin your stay in Los Angeles so much.

          OK Hotel but a bit isolated n


          Location was chosen as it was close to Union Station as I was catching a train the next morning

          Room not ready as arrived early but staff helpful and on return room was fine

          Lobby area very large for the number of people staying

          Bar on that floor closed early but there was another bar on an upper floor

          1 night stay

          TripAdvisor Reviews DoubleTree by Hilton Hotel Los Angeles Downtown

          4.00 of 5 stars Excellent

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          2 comments, 61 photos

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