DoubleTree by Hilton Hotel Cocoa Beach Oceanfront
How has this hotel rated in the past?
- Shuttle bus service
- Swimming pool
- Room service
- Free High-Speed Internet
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TravelPod Member ReviewsDoubleTree by Hilton Hotel Cocoa Beach Oceanfront
This is pretty much a holidaymaker's hotel. The bar area is nice, it has a smallish outdoor pool and the hotel is close to the beach. I had room service one night and it was ok. It was nothing to write home about though. But breakfast is pretty good and there is plenty of choice. I definitely would stay here again.
This review is the subjective opinion of a TravelPod member and not of TravelPod.com.
Historical Traveler Reviews DoubleTree by Hilton Hotel Cocoa Beach Oceanfront
Double Tree hotel, remodeled, but has problems
We booked a one night stay (2-21-04) at the Doubletree, to coincide with the ending of a three day cruise, to stay in the area for one extra night, and to celebrate our anniversary. We had been in the Cocoa Beach area before, but hadn't stayed overnight, and thus we did extensive researching of various hotels prior to booking. After looking at the various booking services, (Expedia, Priceline ect.) we decided to book directly with the hotel, to know exactly what we were getting. We decided to splurge, and booked a full ocean front view room, on the execututive level, which included a happy hour in the evening, and a continental breakfast in the morning, the room rate was a steep $244.00.
We arrived at the hotel early (10:00 AM) after disembarking the ship, and inquired with the front desk staff about possibly checking in early. We knew that we wouldn't get in at 10 AM, but hoped for maybe 1 PM or 2 PM, instead of the "guaranteed time" of 4:00PM. We were told that they would do what they could, and to check back at 1 PM. A very friendly and helpful bellboy secured our luggage, and showed us around the hotel.
The lobby of the hotel showed the effects of the recent remodeling, it was very nicely done, with an understated yet elegant Florida decor, nice colors, great tiling.
The pool area adjacent to the beach wasn't huge, but was beautifully landscaped with several levels and palm trees, a bubbling fountain, overall, very inviting. There were lots of lounge chairs, mostly in the sun, but with some shade available under the palm trees. The pool itself wasn't huge, but was obviously newly redone, and very nice. The water was heated to very comfortable tempature, somewhat warmer than the air, so it felt very good. They had piped in Reggae music coming out of various outdoor speakers. The music was somewhat loud, another couple asked for it to be turned down, which the hotel staff apparently didn't want to do, so the couple resorted to taking the pool towel, wetting them in the pool, and then wrapping them around the speakers to dampen the sound. As there were numerous speakers, this didn't help too much.
A short walk via a newly constructed wooden path lead to the beach, which stretches for miles in both directions. As it was a Monday, it wasn't very crowded. Being on the Atlantic, the water was somewhat brown, don't expect blue water as in the gulf. The water was also very cold, don't expect to swim long this time of year. There was a young entrepreneur renting out chairs and umbrellas on the beach for $25 a day, or $10 an hour. At 12:15 PM, he told us that we could have the chairs and umbrella for $10 for the rest of the day, we declined on Monday, but took him up on the offer Tuesday, for an hour before we left. The ocean sounds were an improvement over the pool music, and the umbrella provided better shade than the palm trees.
At poolside, we ordered a pizza from the hotel restaraunt, it was cooked in a stone wood fired oven, and exceptionally good, and reasonably priced.
At 1PM, we checked about getting into the room, but were told it wasn't ready. We went back to the pool area. We checked back at 2 PM, and were told, to come back at 3. At 3 PM, we were told to check back at 3:30. At 3:30 PM, we were told that the "guaranteed check in time" wasn't until 4, and our room wasn't ready. My impression was that there was no communication between the front desk staff, and the cleaning staff to attempt to accomadate guests who were paying top dollar for a room. Whether this was accidental, or by design, ("guaranteed check in time wasn't until 4 PM") I am unsure. My wife did note that at 2:00 PM, there were other guests checking in that had just arrived, while we had been baking in the sun for the last 4 hours.
At 4 PM, our room was ready, and I checked in, and we were shown up to our room, on the 6th floor. My wife asked me if I had eaten the cookies provided at check in, and I looked at her with a blank stare, "What cookies?" She noted that the guests at 2:00 PM were greeted with cookies. No cookies were offered to me, a small thing, but it contributed to the feeling that we were being punished for pestering the staff at the front dest.
The room itself was also recently remodeled, with fresh paint, carpeting, bedspread ect. There was a large open area with a floor lamp, that looked like a chair was supposed to be there, but there was no chair present. There was a spot on the wall with picture hangers, but no picture (however there were two other pictures present, 2 out of 3 ain't bad.) The bathroom smelled of smoke, whether it was from the ventilation system, or a previous guest who indulged there, it was hard to say. The top of the t.v. stand was very dusty towards the back, enough that one could draw a line through the dust.
There was a balcony facing the ocean, which was very small, there was room for two plastic chairs and a table, nothing else. The view of the ocean was stunning, except for the fact that directly below us about 4 stories, was the roof of the rest of the hotel complex, with numerous older air conditioning units, whose noise effectively blotted out the ocean wave sounds. Our unit was at the far north corner of the tower, the rooms to the south would have had a better view, and less noise from the air conditioners.
The room overall was disappointing, especially at $244.00 a night. We called to inquire about the missing chair and painting, as I didn't want to get accused of taking them, but couldn't get a straight answer from the younger girl at the front desk. Eventually, because of the disapointed look on my wifes face, I called and found another hotel with an opening, and planned to check out.
I called down to the front desk, and asked for the shift manager to come up to the room. When she arrived, I explained the problems, and our disappointment. She explained that some furniture, like the chair and painting had not yet been replaced due to losses from a hurricane. She apoligized for the check in problems, and offered to reverse the room charges, and promised to try to "turn things around" if we stayed.
After contemplating moving our luggage to another hotel, we decided to stay. The hotel manager was helpful in arranging dinner reservations off site, after we declined a dinner offer in the hotel restaraunt.
We returned from dinner with intentions of using the pool, and balcony with the robes that were promised with the room. There were no robes. The "turndown service of the bed" in the evening, didn't happen.
Eventually, we just decided to not let things get to us, and enjoy a bottle of wine we had brought.
My impression of the hotel and staff was that if they paid attention to details, they could take the hotel up to Double Tree standards, that we have seen at other Double Tree hotels.
Unfortunately, the hotel rooms are what they are, and there is no way of making a silk purse out of a sows ear.
If the pool area, and beach are the most important thing for you, by all means stay here. If you want a plush room, this probably will be a dissapointment. If you can get the room for $150.00, go for it, but for $244.00, unless the staff pays attention to details, the rooms will disappoint.
Great room, great service, smoky smelling rooms
The place just reopened after being seriously damaged during the hurricanes and the place looks great since being almost completely rebuilt. The room itself was very comfortable and the service was great. The only problem we had was that the venting of smoke was somehow entering through our bathroom and made the whole room smell of smoke (even though we were in a non-smoking room on a non-smoking floor). I couldn't sleep since I'm asthmatic and left feeling worse than when I entered the place. The management was responsive and gave me one night free as a result. Hopefully they fix the problem with the air exchange. Otherwise it's a wonderful hotel with a very nice restaurant and bar. The staff there is excellent. Great location by the beach.
Was quite satisfied
Wanted to spend 4 days at the beach before heading over to universal orlando in the June heat. The room was fine, no odors, nice balcony, ocean veiw, fridge and micro. Pool area was small with lots of lounge chairs. A public's grocery store right across the street. The ocean was warm and clean beach area with lots of shells. We bought floats at the dollar store and bobbed up and down in the ocean for hours. Room service was fast but pricey. Would return here again.
Stay On the Beach
Just spent three nights over July 4 at the Doubletree in Cocoa Beach. Unlike most Cocoa Beach hotels, this one is right on the beach! We had an oceanfront room, king side bed, two easy chairs, a table, a refrigerator, microwave, and a balcony with a great view of pool area (beautiful) and ocean. The hotel is in a quiet, good area with timeshares and condos around it. The beach is wonderful here with mostly families, babies. A great place to go for a few days on the beach. The pool is small but beautifully landscaped with more than enough chairs to accommodate everyone. There are also umbrellas adjacent to many of the chairs which is nice in midday sun. There is a grocery right across the street, and numerous restaurants within a 5-10 minute drive. The bathroom is small, only one sink in ours, but the room is large and there is no extra charge for the frig or microwave. The front desk staff were very friendly and helpful, even when we checked in at 3:00 a. m. after driving in from the Pepsi 400 in Daytona! There is a small sundries shop, a restaurant, and conference facilities. Don't eat in the hotel's restaurant if you have time to drive a short distance...there are wonderful local restaurants that made the hotel food seem pretty bad in comparison. The only minus for us was the small bathroom. All in all, the Doubletree is not "plush" but it's very, very nice, quiet, right on the beach, and for us on a holiday weekend, $184 night for oceanfront was a good deal for this hotel. Beware: the Hilton on down the beach does NOT have balconies, so you can't sit outside your room and enjoy the sounds and smells of the ocean like you can at this Doubletree. If you like the sound of crashing waves and breathing in salty smells, stay here, not the Hilton!
What a surprise! I thought, based on reviews, this would be a great experience but that was certainly NOT the case. When we arrived to our room we immediately noticed a slight smell and thought it might just be a cleaner or something and might go away, so we just ignored it.We then noticed a large brown smearing of something on the bedskirt and the floor so on our way out we told the front desk and they said they would take care of it. When we returned in the evening, we noticed the smell was much worse and was probably a sewage smell. The large brown smear was still on the bedskirt, so we asked them again to change it and went out again. When we returned it still was not changed.After a third try , I went down and personally waited for the housekeeper and we went up together! She acted like she just had run a marathon.She said there were no more bedskirts but eventually went to actually look and she found one.. Unfortunately the big brown stain on the carpet couldn't be changed. Over the next few days, the smell got worse, it was awful. We were too tired to change rooms. Upon complaining to the hotel after the trip, they said there had never been a similiar complaint and didn't even offer us ANY compensation. Also, they seemed from the very start to not give a damn about us when they saw we booked our reservations through priceline, so keep that in mind.I would not recommend this hotel to anyone ever!
Fine place, just misses top notch
We stayed here two nights on a visit to the Kennedy Space Center. Chose to splurge on an oceanfront room (one of the few), and was glad we did -- nothing like lying in bed looking out at the ocean! Hotel is far back from the highway, as close to the beach as it could be. Very attractive and spacious restaurant & lounge, and the one lunch we had there was excellent. Pool area is not large, but it's nicely laid out with lots of lounge chairs. Staff was very friendly, from the front desk to the waitress who got me a special order to the housekeeper. Room was a bit above average in size and furnishings, including fridge, microwave, and coffee maker. Specious desk and professional office chair made desk work a pleasure. Didn't get to use the fitness room, but it looked well equipped. A few negatives: Our room showed more wear and tear than I would expect in a fairly expensive hotel -- gouged wallpaper, broken latch on balcony door, and a counter that needed refinishing. As another reviewer noted, the pool area appeared to be unstaffed. And those cheapo plastic chairs on the tiny balcony -- all wrong for this class hotel.
Great Location and ver nice hotel
My family and I just returned from the Cocoa Beach area and we found this hotel to be just great! The rooms were very clean with nice amenities. The location is wonderful. We walked every day on the beach.
The location in the town is good and there are alot of restaurants within walking and driving distance. Good deal!!!
Great if you can get it for under $60
I paid $59 for one room at Hotwire.com for one night in early Jan. The price is not really fantastic but it's not too bad either. This hotel has only a small number of rooms that has full ocean view; the rest of the room has partial view. But don't bother to upgrade ($30 extra) because if you can be on at least the 4th floor, the view is just as good. All of the rooms have balcony unlike the Hilton a few blocs down.
Their swimming pool is really a kiddie pool--it's tiny. The beach area is very nice although the water is not as clear as on the Gulf Coast.
The hotel staff is not very knowledgeable. I asked for direction to a good seafood place but couldn't find it. I asked for direction to the Merritt Island National Wildlife Refuge near the Kennedy Space Center.
The direction was terrible because the person at the front desk has actually never been there. We had to stop by a citrus grove by the road to ask for help. We eventually got to this wonderful place just before the sunset because of spending 2 hours on the road looking for it.
Loved the Double Tree
A friend and I spent 5 days at the Double Tree in Cocoa Beach. The hotel is located on a lovely stretch of the beach. It is favored by many folks that come to the area professional to do something with Cape Kennedy. We got to see a night time launch from the beach. It was wonderful. The hotel is intimate without being overwhelming. It is small but very well maintained. We had a great time and I would highly recommend it. Get a room on the South side for the best view.
Great weekend getaway
Took a long weekend (Aug. 21-24) at the Doubletree Oceanfront Cocoa Beach. It was our first time in this part of Florida, and we just wanted a weekend to lay by the ocean and do nothing. We popped in and out of a few other hotels during the weekend there, and were very glad we chose this one. It had a much nicer pool area than the others (especially the Hilton!), and the hotel lobby/ambiance was the best.
The few problems we encountered would probably not deter us from staying here again however, with just a few minor adjustments, this hotel could really be top of the line. They said in their literature that the hotel was built so all rooms face the ocean. This was true, except for all but 8 rooms, you only got a tiny glimpse of water way in the distance (if you are lucky). Nothing can certainly be done about that, but they shouldn't advertise it falsely. The biggest problem was that some of the people that worked at the hotel seemed overworked and frazzled, and they conveyed that to the guests. They had a beach rental desk by the pool, and every day we had to go back in to the front desk to request someone come out there - often times twice! We had no idea what was available for rental and they never told us. We did rent lounge chairs and umbrellas for the beach because we knew that is what we wanted. Clean-up around the pool area was not kept up with. Dirty dishes, towels, etc. lay for hours at a time. And this was considered off season! The ocean was extremely beautiful, but the whole area right off the wooden bridge that took you there was really dumpy. We were very surprised there was no rental place directly on the beach (except for RonJons which was a LONG walk away). The hotels could rent surfboards, jetskis, chairs, umbrellas, etc. and get LOTS of business)!
There were MANY convention/business people there throughout the weekend. The only time this seemed to cause a problem for us (and many others we observed) was when the one restaurant on premesis had what we thought was a private party on Friday night. What the hotel should have done is close the restaurant and bar to all other patrons. Instead, they left it open, but all of the rest of us felt like we were crashing someone else's party. Again, the employees were very busy and clearly did not want to be there. The woman bartender that night was slamming pitchers, making comments (out loud!), etc. Some people even walked out! Bottom line - they need to hire a few more employees who are really on top of things...Just paying attention to detail would really help this hotel become cream of the crop in Cocoa Beach.
TripAdvisor Reviews DoubleTree by Hilton Hotel Cocoa Beach Oceanfront
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