DoubleTree By Hilton Hotel West Edmonton

16615 - 109th Avenue, Edmonton, Alberta, T5P 4K8, Canada | 3 star hotel
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Location

This 3 star hotel, located in the Northwest Edmonton area of Edmonton, is near Edmonton Space and Science Centre, Casino Yellowhead, Odyssium, and CARNA Museum & Archives.
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    Historical Traveler Reviews DoubleTree By Hilton Hotel West Edmonton

    Do Not, I repeat, Do Not Stay at The Mayfield!

    from

    I stayed at the mayfield this month, and I do not know where to begin. Maybe with the cigarette burns in the carpet in my supposedly "recently renovated" suite in the tower. The bed must have been made in record time because one pillow was left on the floor, and the others were tossed on the bed with no purpose. Very sloppy. The staff pay no attention to detail at all. The so-called "Athletic Centre" was a very big dissapointment. The few pieces of cardio equipment are old and not effective. The place was very dirty and beaten up. Check in took 20 minutes because there was one desk agent on, and she was not friendly at all. There was no bell staff either. The feeling you get at reception is that you are alone because no one is there to help you. The owner(s) have no pride in this hotel. Do not stay here!

    This is really stinky...

    from

    This is the second time I've stayed in this hotel and the experience has not changed. I was booked into the old part of the hotel and everything about this area really stinks! First: the elevator sounded like it was ready to die and the carpet in the elevator was disgustingly dirty. The room seemed to be clean but could definitely use some updating. The bathroom smelled like urine and there was a "musty" smelll to the whole room. The pillows were rock hard and the mattress had seen better days. Again...the carpet was disgustingly dirty!! In addition to all of this, there was garbage, in a clear plastic bag, that was left out in the hall for two days.

    If you are to stay here ask for a suite in the tower because the old part of the hotel is definitely stinky, old, and definitely needs to be remodeled. Otherwise...stay out of here!

    Average might be generous

    from

    We stayed 3 nights at this hotel , rooms are average size and were kept reasonably clean however there was evidence of a few stains on the carpet that were not removed. The dining experience at the family restaurant and the dinner theatre was quite enjoyable and the quality of food at the buffets was rather good. The staff are always busy and offer a minimum of quality service. Certainly not a 4 star hotel but not as disappointing as some recent reviewers outlined.

    Terrible experience

    from

    By far the most dissapointing experience I've ever had staying in a hotel. They charge $0.75 for each local call you make from your room, charge $1.00 for a water bottle in the room and no courtesy phone at all from lobby to the hotel room. Very dissapointing, really. The room was not very clean either. There are crumbs underneath the night stand, hair on the pillow. The internet was down two days out of three days that I stayed in.The front desk staff isn't really friendly about the lack of appropriate service. I have no idea how they got their four star status. I've stayed in a three star Comfort Inn and it was way better than this in almost all aspects. I'm just glad my fiancee and I didn't decide to have our wedding in this hotel.

    Not good

    from

    I have to say I was let down by this hotel. They call themselves a 4 star hotel but it was far from it.

    We were in the older part of the hotel. The carpet, ceiling, bathroom tiles and bathtub were stained. I've stayed at budget motels with nicer decore. Walls were paper thin and it was very noisy at night.

    In the evening, there was no room in the parking lot and they do have a large parking lot. We had to park out on the street. Not a secure feeling to leave your car out there.

    Our bill included a $48 LOCAL call. The staff quickly corrected the charge saying that their computer sometimes does that. I wonder how many business people pay the bill without even looking at the charges?

    The Mayfield seems to concentrate on it's events. Dinner theater, night club, fine dinning and conventions seem to keep them busy. And they do a pretty good job of those (at least the food there was very good).

    They just don't seem to care if people stay there at night. I have to say that I would not stay there again. Just not a restful place.

    Talk about Noisy!

    from

    Let's start by saying that between the Dinner Theatre and the on-site bar that this has to be the noisiest hotel I have ever stayed at.

    The first room they put us in had no air conditioning working so we had to be moved to a lower floor. Unknown to us they moved us right above the bar. At about 8 pm just after we put our infant down our whole room began to shake.

    Upon calling the front desk the comment from the desk person was "why did they put you above the bar with an infant"? My answer was "you tell me".

    Once again we were packing up our belongings and moved to a third room during our 5 day visit. Thankfully the last room was adequately appointed and basically quiet.

    I would not recommend this hotel to anyone with a family or anyone who wants to sleep. Apparently the last room we stayed in was a suite in the tower - if you decide to stay here the extra few dollars maybe worth it.

    Great place to stay

    from

    I stayed in a kitchenette suite with three other guests for ten days in July '05 and found the Mayfield Inn to be very nice. The staff was very friendly and helpful. They had an Internet room that was free for guests. The restaurants were reasonable and had good food. There was a free daily shuttle to the Edmonton Mall. They also had a really great athletic club that guests could use with an indoor pool, weight room, a sauna and a spa that could hold about 25 people. We saw "The Patsy Cline Story" at the dinner theater there and the buffet and show were outstanding. This place was a good place to stay and family friendly.

    I got what I paid for

    from

    Well, I guess I got what I paid for.....which I have to admit was very little, The room was on the first floor off the lobby in the back corner. It was dark, cramped and not so clean. But, then I only paid about $60 US. per night for a two night stay and that included the buffet breakfast which was not very tastey. It seemed to be a busy place. When I asked the concierge about a child friendly resturant that wasn't a chain he proceeded looked in the phone book for a place eventually shrugging his shoulders and giving up, which I easily could have done on my own by looking at the phone book in the room. It was also very noisy for some reason. My husband complained about the two lumpy small pillows on our bed.

    For the price I paid I shouldn't complain, but I would not recommend it and will not stay there again.

    Will stay again and again!

    from

    My family and I just spent a night at the Mayfield while taking in the dinner theatre on site. The hotel room was decadent with two large rooms, king size bed and large ensuite. I honestly resist staying in hotel rooms because I always anticipate a poor night's sleep, but this night was beyond satisfactory. I was not only well rested, but felt pampered by the feather duvet and mattress cover. The separate room was a treat when travelling with a child.

    Plan to take in the dinner theatre while enjoying your stay. The food and entertainment are worth any extra cost. Definately plan to go back next year!

    Ok but........

    from

    I spent one night at this hotel in early November. I went to join a friend of mine whose daughter was dancing there in an Irish dancing competition.

    At check in the hotel could find no record of my reservation and the receptionist kept on muttering something about "wrong date" I had the booking confirmation (made online) with me and it quite clearly had the right date on it - but nevertheless there was a bit of a hiatus. Eventually I got my room and was promised a voucher for the steakhouse as compensation. I never actually recieved this so am not sure what that was all about??

    Anyway the rooms are great - we had a huge suite with king size bed and sofa bed. Two TVS, big bathroom - no complaints about the room.

    I had been given a voucher for breakfast - however for some strange reason the voucher was only for one person despite the fact that there were two people in the room. ???? Whats up with that - of course I only discover this after the breakfast is finished and have to shell out $9.00 for the two little nibbles my daughter had! It would be really nice ih hotels could be a bit more up-front with what they are offering.

    TripAdvisor Reviews DoubleTree By Hilton Hotel West Edmonton

    4.50 of 5 stars Outstanding
     

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