DoubleTree By Hilton Hotel Luxembourg

Address: 12 Rue Jean Engling, Luxembourg City, Luxembourg, 1466, Luxembourg | 5 star hotel
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This 5 star hotel, located on 12 Rue Jean Engling, Luxembourg City, is near Bock, Casemates du Bock, Place d'Armes, and Musee d'Art Moderne.
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    Historical Traveler Reviews DoubleTree By Hilton Hotel Luxembourg Luxembourg City

    It is a nice Hilton!!!


    Just good things to say

    We came for a week end and we had a big and nice room, upgrade in a Deluxe King junior Suite because I am HHonors Diamond

    The building seems to be old but inside, nothing bad!

    Fitness center with indoor pool and sauna

    Restaurant: choice of a big buffet from 20 to 30 Euros if you want everything, or a la carte menu

    Big breakfast buffet in the morning

    Free parking, and a bus going to downtown just 1 minute from the entrance

    Concierge so helpfull, he knows so many thing about Luxembourg

    What else to say: I would definitly come back in the Hilton Luxembourg, now I could find it more easely than first time at night...

    Avoid at all costs


    I stayed for 6 weeks as part of a business trip


    Tatty: Holes in carpet, mouldy bathrooms. In need of a refurb


    OK, however complaints were not taken seriously, room upgrade was refused despite being a silver hilton honors member


    OK, expensive for what you get - eat out

    In Need of TLC


    Stayed at the Hilton Luxembourg in August 2004. The hotel looked like it needed considerable refurbishment when we checked in but we had a complimentary upgrade to what we believe was a junior suite - although all the fixtures & fittings were old, they were in good condition. The public areas, however, still seemed very dated.

    We were surprised reading some of the other comments about the hotel, particularly about the staff. Whilst we were there, all of the staff were very attentive, polite and helpful - particularly when asking advice about the local area.

    The food at breakfast was very good but we couldn't comment on the dinners as we ate out each night.

    I'm not sure why there are people complaining about the hotel not being within walking distance of the town centre - it isn't advertised as such and we took the trouble to check where it was before we booked. There is a bus service that pulls up right outside the hotel or you can take a taxi into town.

    All in all, I would recommend this hotel if you get a good deal on the rate or if you can't get in anywhere better - with the need for refurbishment, three stars would probably be a better description than four!

    Should be 3 stars


    For what you pay you get very little here. And services one would almost take for granted at a proper business hotel, like internet access, are charged extra at very high prices. Generally, the hotel feels run down and the service is so, so. If they had promoted this as a 3 star hotel and charge half the price I would have been satisfied.

    Not a First-Class Hotel


    The Hilton Luxembourg is so-so. I am an international traveler and stayed at this hotel during a study tour for my graduate program.

    As in any other hotel, some of the staff stood out. I had a wonderful waitress at the breakfast buffet every morning. She was very attentive and patient in listening to my out-of-practice French. The breakfast buffet gets an A+ - anything you could possibly want is laid out for you - fresh meats, baked goods, and fruits. Plus, if you want something that is not out, you can order it from the kitechen (I ordered egg whites every morning). I also a young woman at the front desk be very helpful in loaning me a real hairdryer. The bar/lounge restuarant is nice, but extremely expensive. I ordered a bellini that was close to $14, which I didn't mind, but it wasn't very good. As another reviewer posted, there is no designated areas for smokers in the public areas of the hotel, so be prepared for that if you are a non-smoker.

    A negative experience that happened is a fellow student and I wanted to get coffee before we left for sightseeing for the day - we were dressed casually (in jeans and sneakers), but were presentable, and it was during business lunch time. We were literally seated in the back of the restaurant, which was very rude.

    The hotel is about a 15 - 20 minute bus ride from the city center. There is a local bus that stops a few hundred feet away that is reasonably priced and runs every half hour or so. Don't buy water from the mini-bar, you should stop at the little shop that is a few hundred yards from the hotel in a row of stores and stock up on water, etc. The breakfast buffet is a good value and there are some reasonably priced menu items in the bar, but other than that, everything is very expensive (which is understandable, because it is Luxembourg and the Hilton), but my advice is head into the city where there are more choices.

    All in all, the Hilton is sufficient, but definitely not a star!

    For what we paid, I expected more!


    Stayed in the Hilton Hotel in Luxemburg, last March 2005, and was disappointed with our stay. We arrived with a very personable front desk personnel (one of the two good things that we experienced), who gave us a room with a nice view. However, the room had view but the central airconditioning seemed not to be working. We went out to enjoy the city. And when we returned and asked about it, they gave a reason it was still in winter-mode. Flimpsy excuse, when the hallway, the cafe and lobby had a wonderfully controlled temperature. It was only when I asked for a change of room, I was allowed to change. But the front desk personnel made it sound that it was my fault not to say I want to have a room with good air-conditioning. And to add to it, they were not even a bit apologetic about having a sub-standard room.

    The complain list continues:

    * the new room had a terrible view ... the roof of the building you can see was really about to fall apart.

    * the buffet dinner was bad ... better to take just the salad buffet ... DONīT TAKE THE WARM BUFFET ... IT IS NOT WORTH IT!!!

    * when you are asked about how your stay, and you mention your bad experience ... NO APOLOGIES offered, nor do they even act they plan to address your comment.

    The two good experiences:

    * a lovely lady who checked us in... the only friendly front desk personnel that we experienced.

    * the servers in the cafe our very attentive.

    * if you expect to stay in the city centre, be warned that you cannot walk into the city centre.

    If you have high standards, like me, DO NOT STAY HERE!

    If you are staying because of Hilton Hotelsī reputation, do not expect this from this one!!!

    Needs a little TLC


    My husband and I stayed at the Luxembourg Hilton for one night in July 2004. Our overall impression is that this hotel needs a little love. The interior was very dark and unimpressive. We were staying on the HiltonHHonors floor and the hallway was so dark you felt like you needed a flashlight. The staff were not very friendly or helpful. Simple questions were met with exasperation. I am sure there are some rooms with a nice view but ours faced a parking lot and another large building.

    We did fill out a comment card for the hotel and received a very prompt letter from the general manager expressing his apologies for the staff and mentioned that upgrades to the hotel would be occurring in the future.

    Quirky and old fashioned


    We got the Hilton Hotel to transfer us here as the Hilton was being refurbished and is not in the centre of Luxembourg.

    The Grand Cravat is right in the centre, 1 minute from the Grand Rue with all it's shops. Perfect position for shopping and restaurants.

    This has got the be the most old fashioned hotel I have ever stayed in and must have been gorgeous when first built. we had a massive room with hand built furniture. It could certainly do with a refurb but it was quite fun in a quirky way.

    Beautiful wood panelling in the bar and reception area and wood fire in the lounge.

    The hotel has everything you need and is comfortable but certainly not modern. Comfy beds, cable TV, minibar, sitting area, bathrobes and slippers, bathroom ok, I would recommend it for position and comfort. Parking in local pay garage.

    Hotel was much better until it became Hilton


    I stayed in the hotel several times, first it was Intercontinental and very good. Friendly service, clean rooms and the excellent restaurant "Les Continents". This restaurant is the reason for my yearly trip there - fantastic service, excellent food and the whole atmosphere is one of the best I have ever had. On my second visit it just became Hilton and even today, the inhouse directory is from Intercontinental is placed in the room. The hotestaff now is unfriendly and even if I stay once a year there I am not known there. The restraurant is still a must when you visit the city, the hotel not. Now the rooms are dirty, in a very bad condition and the minimum of unfriedly service is something you don't really want, when you come to a "good" hotel.

    Hotel is getting seedy


    The Hilton was once very nice but over the years it is rundown and not kept up. Carpets worn out, sheets very thin,etc. Rooms are very small unless you upgrade at a price. Not a non-smoker friendly hotel. Lobby is filled with smoke and the ashtrays are inside the elevators! They only provide wash cloths the first night after that you have to ask for them and then they have a difficult time understanding you. It is out of town with no gift shop. You are stuck buying their water out of the minibar at a premium. The service was very poor in the main restaurant and the gourmet restaurant was closed while we were there. The plumbing is worn out and difficult to operate. They do have a nice breakfast buffet but most of the staff do not understand english which is surprising for Luxembourg. Being out of town it is quiet and they do have air conditioning in the rooms which is rare in Luxembourg.

    TripAdvisor Reviews DoubleTree By Hilton Hotel Luxembourg Luxembourg City

    4.00 of 5 stars Excellent

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