DoubleTree By Hilton Hotel Flagstaff
How has this hotel rated in the past?
- Shuttle bus service
- Free High-Speed Internet
- Room service
- Swimming pool
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TravelPod Member ReviewsDoubleTree By Hilton Hotel Flagstaff
After a long drive, and arriving in Flagstaff in the dark, I chose the Radisson because it was the first I saw. So glad I did. On arrival in the Reception there was a welcoming fire blazing, the decor is elegant and the staff are very friendly. There's also a fabulous looking restaurant attached to the Hotel which I will be trying out. The breakfast menu looks very comprehensive and the massive bed is sooo comfortable. The room rate is excellent. All in all, highly recommended.
This review is the subjective opinion of a TravelPod member and not of TravelPod.com.
Historical Traveler Reviews DoubleTree By Hilton Hotel Flagstaff
Initially we booked a Best Value Inn at Flagstaff, because all other hotels were sold out. We were very lucky, because when we arrived at that horrible place they did not give us the room, as hot water was not working. So, we booked the Radisson via hotels. We were a bit surprised that the Radisson now had an available room, but we were more than happy to book it. We arrived there at about 7:00 PM showing our reservation and the girl at front desk looked very worried and eventually told us that no room was available and that hotels.com made a mistake. I was already imagining myself in Flagstaff, Arizona, a nice village, but forgotten by God, sleeping in my car, when the girl started to check in her computer and making phone calls. Working in the hotel industry as well, I knew that was a good sign, as if you don't have rooms there is really nothing you can do... I guessed that hotels had a cancellation but did not communicate this promptly to the hotel, which proved to be the case, so we finally got a room, with our great relief. The room was fine and clean, following the Radisson standards and I have to say that the girl at the Front Desk was really helpful and kind with us.
I would return there.
Great Welcome Good Food Excellent Room
October 2003 Coach tour of Arizona from Bisbee to Utah. Stayed in lots of Hotels along the way all were excellent including The Radission Woodlands which was the only one to welcome us with Champagne. We had a great stay.
Regards John Lea & Family
A stay from hell
Wow! Where to begin? This was without any doubt a stay from hell. We were travelling with our two dogs, and the hotel has set aside rooms where they accommodate guests with pets. The morning of our arrival, we called ahead and inquired about the check-in time. The front desk assured us that the guest in the room assigned to us already had checked out, and they would send housekeeping in and the room would be available around our scheduled arrival time of 2pm. Showing up at that time, they changed the story: Suddenly, the guests had not yet checked out (checkout-time is noon!) , and we would not be able to have the room before 4pm. So we spent two hours waiting after being lied at.
The dark and musty smelling room we finally moved in was in the south building and had not seen any renovation for many many years: The wallpapers were coming off, the bedspreads were filthy, the curtains with huge yellow and dark stains, the windows in dire need of a proper cleaning. The mobile doggybeds we use while travelling are cleaner than this dump. But the worst was still to come: The hotel was hosting a convention/meeting with hundreds of middle-aged mainly black kids that turned the premises into a huge Bronx playground. Screaming, door slamming, chasing along the hallways, congregating and smoking in front of our window - those roudy kids were a plain carnage. We tried to get some sleep by using airplugs, but still could hear plenty of noise until around 5am in the morning. Our dogs were behaving better than this mob crowd.
We tried to call the front desk during the night, but the phone buttons were not working. And upon check-in they had told us they were sold out, so switching rooms was not an option.
After a mediocre breakfast in an extremly cold restaurant (they try to save money by not heating) we asked for a later check out, because we wanted to get SOME sleep before continuing our trip. They agreed to 2.30 pm. Housekeeping made it impossible to catch up with some sleep though. We went for lunch at a different place, and upon returning at 1 pm our room keys were not working. We had to walk back to the reception and found out that they invalidate ALL room keys at noon. What a nice kind of harassment against people with extended checkout time. Unbelievable!
After complaining again, they volunteered a refund of $ 30 on the room charge. We appreciate this gesture, but think even the remaining $ 40 were too much for this horrible experience. F. Diederichs, Phoenix.
Not worth the price
Stayed in the south building on June 26th. Comfortable beds, quiet room. But the south building rooms need to be renovated. Dirty/worn carpet in room and hallways. Worn bedspreads and furnishings, lamps were decorated with splatter paint. Bathroom tile was old and dirty, same with shower floor. Asked the front desk to be moved but the hotel was "sold out." Not worth the price I paid.
I expected more
Somehow this hotel just didn't feel comfortable. From the confusion over where to park to best access the room, to the floors changing when walking across the skybridge, to the overly ornate and strangely placed dark wood carvings, to the guest laundry soap dispensers that were only available on the 2nd floor but didn't work, to the dryers that didn't dry clothes in a timely fashion, to the glasses in the bathroom that had splatter on the outside, to my hairbrush placed atop a supposedly clean glass after the room was made up. It just didn't click for me. I would check out other places before staying here again. The Sakara restaurant on site was good and we met some nice people at our table, but be sure and make reservations; it would have been nice if the front desk had mentioned that at check in.
Our hotel has been going through an extensive renovation and the "South Building" is the last phase. We apologize that the condition of the room this guest stayed in did not meet up to our usual standards. The building in question is currently in renovation to be completed mid April of 2005. At that time all of our rooms will have been redone. The renovation project entails new bathroom tile, wall vinyl, carpet, bedspreads, drapes, desks and ergonomic chairs and other furniture. I am sure that future visitors will be of the opinion that the Radisson Woodlands Hotel Flagstaff provides a exceptional experience. We take pride in our "yes I can" service.
A nice quiet place to go back to
My musical partner and I stayed here while visiting Flagstaff for a performance we were giving at NAU, which was only a short distance from the hotel. In the midst of a busy work schedule, the hotel provided a nice quiet retreat. Everything was clean and updated, too. I wouldn't hesitate to book a room here again for future trips to NAU and Flagstaff.
Beautiful New Rooms
Very comfortable, nicely renovated rooms. Hotel is centrally located to activites. Two great on site restaurants including Sakura Japanese Restaurant and Fresh Sushi bar.
We stayed at the Radisson Woodlands for two nights in early October - using it primarily as a base to visit Monument Valley and the Grand Canyon.
The hotel was acceptable - nice reception area and rooms. Our room was very noisy however. The people in the adjoining room seemed to be having sex all night and we could hear everything. Combined with shouting and doors slamming in the hall at about 2am it was not a peaceful hotel.
There were two restaurants - one traditional food and a sushi bar. We only ate in the hotel one night, choosing the traditional food. The food was ok but quite expensive.
Stayed here a few months ago while skiing. Price was right for 2 double beds $90/night. Rooms were good size, beds very comfortable, bathroom good size, full cable TV. Room had a patio too I think. Front desk staff helpful and accomodating. I don't remember anything really negative about this place, would definitely stay here again.
TripAdvisor Reviews DoubleTree By Hilton Hotel Flagstaff
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