Sunscape Dorado Pacifico Ixtapa
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Historical Traveler Reviews Sunscape Dorado Pacifico Ixtapa Ixtapa/Zihuatanejo
Accounting and management need a lesson in customer service!!!
The room staff, front desk reception and restaurant staff are great at this hotel. Just pray that you never...have to have dealings with the accounting department or management. Our story is really unbelievable, i won't go into details but to make a long story short...i made my reservations and paid for them over the internet at hotelshoppers and my check in at the resort went very well. Three days into my stay (friday) i received a message from the front desk to come down and see them. I went down and was directed into the back office where i was told that the reservation company did not want to pay the hotel for my reservation! (this was a problem between them... Not me...i had my paid in full receipt) since i work in the industry, i agreed to try and help and called the reservation company and demanded to speak with the manager on duty. They explained that the hotel would not accept a wire transfer and refused to accept their payment on a company amex card...well !this was clearly a problem of the hotels. I spoke to the manager of the accounting at the hotel and explained the situation...at the same time i saw the fax from the reservation company on his desk, of the amex card and a letter stating that they charge them the amount due w/ an authorizing signature. Clearly motre than enough information to process an authorized charge on the card. The accting mgr. Agreed to get this cleared up. I heard nothing until my check out day which was sunday..at that point i was threatened by accounting that they were going to charge an incredibly inflated amount for the room on the cr.card they had on file. Luckily for me we had been using it all week and there was not enough credit for them to do so. At that point mu husband blew a gasket and we had a huge agrument with the hotel management...who made no effort to make anything right. We left, according to the hotel with out paying. Unbelievably 3 weeks later i get a form letter from the hotel letting me know that they were paid by the reservation company by check. They could have had the payment immediately on amex...but because of some idiotic compant policy they ruined our vacation and waited 3 weeks to get paid. By the way they never apologized in the letter!!!!
several yrs. ago, i wrote a glowing review of this hotel, where i have stayed several times yearly for past 9 years. last yr. (2002) i went to the dorado only once, as the disappointment had started to set in. i decided to spend some time in puerto vallarta again, as well as the diamante area of acapulco -- always, sadly, good things come to an end. the ixtapa/zihua area is beautiful and USED TO BE a quiet, relaxing location. the dorado pacifico, the only privately/family-owned hotel in the area, captured my heart for many yrs. & visits. however, i have just returned from a 2-week visit at the dorado, and i feel i wasted much time & money. getting up at 5:30 a.m. to save pool chairs is bad enough, but to have a very raucous crowd making noise most of the nite; sleeping and drinking around the pool; getting "sick" in the pool; dumping our possessions elsewhere and "taking" our pool chairs; causing havoc in the pool area and the hotel and on the grounds, with no english-speaking security to take control, made for a very unpleasant, expensive stay. this hotel now has a focus on "groups" -- large local groups with poor manners and there is little consideration for the guests from outside the state of mexico. getting any sleep/rest was close to impossible due to late nite drunks, fireworks, and very early trips to the pool to get a chaise lounge. THE DORADO PACIFICO NOW HAS MARKETED MUCH "GROUP" ACTIVITY FROM WITHIN MEXICO AND MANY OF US WHO WERE "REPEAT" GUESTS FOR YEARS, FELT LIKE OUTSIDERS/2ND CLASS CITIZENS -- the dorado pacifico has changed dramatically over the years and definitely does note deserve 5 apples!!! perhaps too many people have discovered the beauty of ixtapa/zihua and are going to the hotels that are nationally and internationally known, and the dorado pacifico, being privately owned, has sought a new clientele to replace the former guests who once thought this was "paradise". even many employees of the dorado pacifico were discontent with the large, loud, ill-mannerd groups that took over the hotel. ONE "EXECUTIVE" COMMENTED: "THE DORADO DOES NOT NEED REPEAT GUESTS"!! further, their one available computer was often "down"; THERE IS NO LONGER ENGLISH-SPEAKING TELEVISION AS THE SATELLITE DISHES HAVE BEEN REPLACED BY A LOCAL CABLE COMPANY; and so, the disappointments continue. (even CNN was international) -- hopefully, this family will take another look at their hotel and the "repeat" guests who have frequented it in the past, leaving sizeable tips for the hard-working employees, inspite of disappointment and lack of sleep.
Stayed at Dorado Pacifico for the second time early November. The weather was perfect, sunny and not too hot. It was very quiet-the high season had not started. At times we were the only people in the pool!
The breakfast buffet is perfect- for us the onl real meal we ate. We had a balcony facing the ocean, same room as 3 years ago. The only negative is the surf, we did not swim outside of the hotel, the black flag was up the whole week. But slightly south of our beach the water was calmer and there it was great to swim.
Its a great place but a little too much like home
We actually were lucky enough to win this trip (though I saw it with air from MKE for $599/person which to me was a steal) It was a gret place. Nice beach. Swim up bar was cool. Loved the $105 food and beverage credit for a weeks stay (bought a bucket of SOL beer by the pool everyday with that!!) The things I didnt like about the trip is the only people in the hotel were all from Minnesota, Wisconsin, or Illinois. Coffee is a ripoff at the hotel as you have to pay for each packet you use for the in room coffee maker or 2.00 us a cup downstairs. The Piano plays til 11:30 every night. Maid service often didnt get to our room until 5:00 in the afternoon. Maintence was poor as we broke the headboard our secon night there and it wasnt repaired until the 5th with three reprots of it being broken. Ixtapa is all tourist the good thing is for .50 you can get on a bus that takes you to Zihua where you can experience the real culture of Mexico (and much better shopping) I will defiantely stay here again next opportunity it is a GREAT deal and a nicely property.
Great but aggravating
Loved the hotel. location, staff etc. etc. BUT forced to get up at 5:30 am to sneak down to reserve chairs by pool. Other(regular guests) did same often reserving 6 or more chairs for their friends. Piano player plays till 11 pm with noise rising up atrium. Will live with the problem as heard other hotels had the same problem with their pools.
Go for the jr suite
As US expats living in Queretaro, we make the trek to Ixtapa as often as possible. In our second trip we stayed here this past May and I am sure I will not go back. The hotel is in a great location, walking distance to Seņor Frogs and shopping as well as other restaurants. This is a big plus because hotel food is average and very expensive. The jr suite is great with lots of space to spread out and located on the corners so you get great views. Especially great if you travel with kids and get the adjoining room. Beach is nice, hotel pool is great with magnificent slide which the kids love. Two problems soured us, "lost" reservation which truly upset us for about an hour upon arrival after a 7 hour drive from Queretaro, and room AC that did not work after 2 attempts. In the end, if you a great rate, give it a try, otherwise you will feel like you lost your money.
Dorado Pacifico Hotel-Ixtapa
Missed going to Ixtapa and the Dorado this year and I feel empty as it is like going home. Children and Grandchildren went instead and love it also. Have been going off and on for 14 years-fond memories and made lasting friendships. Will not miss next year.
Love the Dorado
We have stayed at the Dorado every year for the past 9 years! We love the hotel and the warm and friendly staff. They work hard to make you feel right at home and welcome. They also get great marks on the restaurants and food! Even when we had to stay at a different hotel one year, we still came to the Dorado for meals and to hang!And the staff is like old friends you go to visit every year! Truly a lovely experience!
We have stayed here 4 times and plan on going back many more. The staff is extremely friendly and helpful. The food is excellent. The rooms are clean and well
Can't believe there are no comments
We will be going back for the fifth time this year. We have gone every Thanksgiving. After the first trip everyone has remembered our names. The bar staff -- Jorge and Jorge are great. They accomodate everything. My daughter drinks Crystal Light and they kept it at the bar for her. The hotel is clean and service great. We always get the mini-suite. We see the same people there every year and it's like a family reunion. The activities directors are great - We are 40 something and it's still lively enough for the 20 somethings -- Great family hotel! All the rooms have an ocean view and balcony.
TripAdvisor Reviews Sunscape Dorado Pacifico Ixtapa Ixtapa/Zihuatanejo
Travel Blogs from Ixtapa/Zihuatanejo
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... offering to him by having Joel puff away on the cigar and blow the smoke into my ear through a piece of paper rolled up into a cone. Then a song was gently sung by her to the spirit, in my ear.
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... favorite places for the 35 peso breakfast special. Two cups of coffee and a plate full of Mexican eggs later we got on the local bus and said we wanted to go to Solidad de Marciel – La Chole.
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