Dolce Sitges Resort
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Historical Traveler Reviews Dolce Sitges Resort
Just spent 4 nights in Dolce Sitges (14 - 18 Sep) and wasn't sure what to expect before we arrived, having read many bad reviews on the tripadvisor forums.
The doom merchants are all wrong. This hotel is stylish, modern, clean and *very* relaxing.
In terms of service, the hotel staff were as professional and capable as any I've encountered anywhere, without the London / New York stuck-up attitude that some people mistake for "5 star service".
Check in was effortless. First impressions from the staff were very good (friendly and helpful). Again, a far cry from many hotels I've stayed in (Hilton New York, please take note!)
Our room was a sea facing queen bedded room on a non-smoking floor. It was spotless and modern but quite a long walk from reception. Nightly turn down service was a nice touch. No noise from the fabled near-by disco.
The pool area is fantastic. The four separate outdoor pools are spotlessly maintained by a small army of grounds men. Bar staff regularly take orders from guests by the pool. Because this is predominantly a business hotel, it's thankfully devoid of children and the pool area is very quiet - an absolute Godsend if you're looking for a relaxing break.
Breakfast is served outdoors in a landscaped courtyard. The choice and quality of the food is as good as you'll get in any breakfast buffet. Staff in this restaurant let the side down I'm sad to say. The service was pretty poor. However as this is a buffet, the worst thing that can happen is that you may have to remind them a couple of times to bring your coffee. Disappointing, but not the end of the world.
I wouldn't recommend staying at the hotel in the evening (why go on holiday and stay all day in your hotel?!). Taxis to Sitges centre from the hotel cost under €7.
I did see a couple of non-Spanish middle aged guests making a fuss over trivial matters and generally not "getting" Dolce Sitges (perhaps they're not "into" good design, perhaps intimidated by the modernity of it all, perhaps not really prepared to accept the Spanish way of doing things). But that says more about them than the hotel (are these people every happy?!)
All in all a very enjoyable stay - not perfect (where is?) - but for what you pay, you get good value and a bit of style thrown in.
Would go back tomorrow.
Great Service & Rooms
We stayed for 5 fantastic nights, the friendly service and peaceful setting of the Dolce was what really made our stay so good. All the staff spoke very good English (& some good German, French or Italian it seemed), they were really polite and helpful - we had a problem with our hire car and they drove us to the rental depot in town to sort it out without us even suggesting it! They just seemed happy to go bit further to make sure we were happy with our stay.
This hotel is a mile or 2 outside of the resort centre, a good 25 - 35 mins walk (downhill going out!), or around 7 euro in a cab. The hotel shuttle finishes at 17:30. The hotel is a big, imposing, modern building on a hillside - we had a pool view room, but the views of the golfcourse and hills were still great. The main bar/lobby sits in the middle of the building, with rooms/pool/spa oneside and the lobby the other.
We had read reports of a disco near by but we neither heard it nor saw it - no one we spoke to had been disturbed either. My wife said that the Spa staff were very professional and the treatments good (slightly expensive, but it was an anniversary holiday so what the heck!).
The bedrooms had everthing you need, very modern, but comfortable & stylish, not stark. Breakfast was included in the price of our room (145 euro inc tax) and it was very extensive, nicely presented & again served by friendly staff. We ate in town (no need for lunch after THAT breakfast!!) each evening, there is such choice down there - going to Restaurant El Velero twice!!
We left the Dolce happy and would love one day to return - Recommended.
5* I really dont think so
Just returned yesterday from Dolce Sitges and would say this is by far the worst 5* hotel I have ever had the misfortune to stay in. But why?
Firstly its a new hotel built in a boutique style. Personally I found it an ugly building looking like a 60s tenement block....that is when I found it. If you get a taxi from Barcelona airport the taxi driver will have no idea how to get to the hotel and being a man (like myself) as most taxi drivers in Spain are, will not ask for directions, so expect to pay for about half an hour of driving round the centre of Sitges before he gives up and asks another taxi (who wont know either). If driving by car the Dolce website provides a map. This has no detail on it so you will need to ask when you get to Sitges, don't ring the hotel they wont be able to direct you. I used SatNav and even that couldn't find the hotel as the road is an unadopted dirt track, or rather it wasn't as its not on this road and there are barriers at the end. Eventually You will find the signs to the Hotel and will probably think you are going in the wrong direction as its very residential and then turn into a fairly run down area before you go up the hill to the hotel.
Once we arrived to check in things went OK but we were not asked if we needed help with our baggage. This would be OK if the route to the rooms was not so far. We were in the 340's and to get to those you have to go through the bar all the way along the 4th floor, down to the third and then back halfway. Takes about 10-15 mins with 2 cases.
The rooms are nicely decorated with all the facilities one could ask for, tea making, powerful hair-dryer, iron and board, mini bar...however my wife pointed out a glaring emission, no mirror in the room. There is one in the bathroom, but I'm told steamy bathrooms and newly done hair do not go, and one on the back of the wardrobe door, but this is in the darkest part of the room. Also take your own flannel.
The pool area is large with plenty of sunbeds and there are pool games etc. and with an outdoor restaurant overlooking the hills. The bar is part of the foyer so you walk through this every time on the way to your room , again its boutique style and modern .
So what's so wrong with the place? Simple, its the service. Here are some examples of the odd service you get.
Round the pool there is no waiter service, there is a restaurant, open for 4 hours a day, but they only serve drinks at the table, they don't have plastic glasses for you to take to the pool!. If you want a drink you have to go into the main bar, in the foyer.. As its innapropriate to go into the foyer in bathing suits you have to get dressed each time to get a drink!
So what about the food? Well we had a meal in the main bar on the first day it only took about half an hour to prepare a cheese and ham toasty and a plate of cured ham. Surprisingly the toasty arrived 10 mins before the ham as the cold cured ham took so much longer to prepare as it came with 4 little warmed bread roles with tomato on the top. The actual reason for the delay was that when the food was originally cooked it was hot and therefore the hotel have to wait until the food is ice cold before serving., Mmmm.The same was true of the food we had in the evening, a rich steak ruined by cold raw vegetables. We were actually attending an event and the staff were poorly trained and unable to cope, only half the people got coffee cups at the end and only half of them got coffee.
Buffet breakfast is a real treat. As well as the observations noted by other correspondents I found that the scrambled eggs were cold and the cereal had gone soggy. Best of all I found a short course dark hair attached to the sausage I had chosen. Mmm delicious.
We had no room directory in the room and so were unsure about what was where and when it was open. We did ask at reception and they said they would send one. We rang later and they said it was on the way. It never arrived. We had no tea bags or milk provided on day 2 so called to ask for milk and tea. 40 minutes later someone knocked, with 2 sachets of coffee, no milk, no tea. 10 minutes later they brought the teabags.
I think this hotel is intending to go for the corporate market, however its missing that mark by a long shot. These customers are used to A1 service and the Dolce cannot provide that. The hotel seems understaffed and has some strange ideas of what 5 star means. The look is OK, not my preferred style, but it fails on so many levels. Why such poor service, why no poolside service, why no outdoor bar in the evening, why have such bad signage to the place, why no proper directions on the web site, why not have a courtesy bus down to the town in the evening, Why serve cold food, why take so long to serve anything,why say taxis will be five minutes when they take 1.5 hours to arrive?
I only rate this hotel as Terrible because there is no lower rating. Save your money and go elsewhere.
Great Stay - 100% Relaxation
My wife and I have returned from 3 nights in The Dolce Stiges. We'd spent the previous 2 nights a The Jazz Hotel in Barcelona (also highly rated), but it was nice to escape the hustle of the city and relax in this brand new hotel set on a hill above the ocean.
A taxi from Sitges railway station cost around 7 Euro and arrival at the hotel gave us all the visions we'd seen on their website - big funky stylish common areas, 4 (smallish) pools, views across to the sea, golf course below etc. On check-in we found we'd been upgraded to a sea view room and a very helpful porter talked us through the hotel and facilities before showing us to our room - spacious, modern with a Balinese design feel, lcd tv, plenty of space, good power shower etc.
We only ate in the hotel one night (& I can perhaps understand some of the comments previously about the price/quality of food). However we never normally eat in hotels anyway, knowing that much of our enjoyment will be found in trying out the local bars/restaurants. Sitges town offered us this, with superb fresh seafood at a fraction of the price of a meal in the Dolce. It's for this reason I wouldn't really recommend the Dolce for anyone travelling with children, daytime/early evening food options are limited & expensive, and the relative 'hassle' of a taxi to Sitges with children would I guess be a little too much. We thoroughly enjoyed our stay in Sitges, and if in Sitges again we'll return for sure.
PS - We even had lashings of soft, fluffy, poolside towels each day. Relax, you're on holiday - We did!!!
Perfect - Swish, New and Friendly too!
Just got back from Dolce Sitges yesterday! It is a beautiful hotel and the decor is modern and quite gorgeous. Everything is brand new and feels luxurious. The hotel is set a little way out from Sitges, perched on top of a hill with fab views of the sea. We had a room on the top floor with a sea view which was well worth the extra money. Rooms are lovely. Everything you could need, even tea and coffee making facility which you don't normally get in Spain. Air con was quiet and efficient, not many english channels on the flat screen tv though, but who wants to watch tv when you've got a room with a view?! Hair dryer, iron and ironing board, good storage....... no probs. The hotel runs a little shuttle bus every half hour which takes you to the beach, about a five minute journey. When we wanted to get into town we tended to catch this shuttle bus and then wander along the seafront into Sitges. Bit of a walk really as it took nearly half an hour to get right into the middle of the action. However we liked to do a bit of people watching and stop in a couple of bars along the way! If you want to go out in the evening then you'll be best off with taxis as the last shuttle finished at 5.30. The taxi cost about 8 Euros one way I think. The front desk ordered them for us and they arrived quickly. We stayed for 4 nights and ate in the hotel restaurant for 2 of them. DELICIOUS! We opted for the buffet which was 38 Euros but you could eat as much as you liked and the wine and coffee was included in the price. Sounds pricey but the food was top notch and eating outside on the terrace overlooking the sun going down on Sitges was wonderful. We loved it.
Great Style, Lousy Service
The decoration/ambiance of this hotel is terrific, but as with many 'style' hotels that's where the good news ends. I live in Sitges (near the hotel) and can endorse the comments of other visitors based upon having arranged for family members to stay there recently. The standards of service are appalling, but my sense is that this is all about poor HR management rather than the personalities of the customer-facing staff. As another poster commented, maybe they will learn.
What's surprising is that Dolce is a US group, so (as a frequent traveller to the US who stays with Four Seasons, Ritz Carlton etc.) I'd really expect better service. Try the smaller hotels in town listed on this site...there are many to choose from and they offer far better value in Sitges--which is a great town.
Dolce but no Vita
The hotel is lovely but fails to be what it promises on a number of points. Starting with the positive, its quiet and the views are the best in the area. The rooms are well sized and the decor is excellent. If you want a holiday where you stay in the room occasionally venturing onto the balcony this is the spot for you!
The opposite side of the coin is that the hotel fails badly to deliver for holidaymakers it really is geared to 2/3 night conference events. The pools which are lovely are not served with food or drink meaning a walk to the lobby if refreshment is needed. The towel problem has been highlighted before but I can take this a step further as I asked a lifeguard/poolattendent (busy on his mobile!) if the towels had arrived as my 5 year old was in the pool (unheated) and we wanted to get out and dry. The response was a shrug of the shoulder, I waited ten minutes (God the British are so patient) and asked again, this time to be told he didn't know. Sorry but the old stiff upper lip was now caused by frostbite so I asked him to please find out. Silly of me really as he told me to go to reception and find out myself. I did followed by a rather unsightly mopping up of the reception desk. Now heres the real problem. Despite the lack of service or indeed manners and the fact that a dripping wet and cold customer had been sent to solve the problem (loudly by a employee) the management didn't even appear. I spend nearly half of the year in hotels of one sort and another and I can in all honesty say that this has never happened to me any where before and especially not in a 5 star hotel. I dare say in any other hotel the duty manager would have popped out to comfort the poor guest?
OK one problem but it highlights where this great property is going to fail. Any family staying here will need deep pockets for food and drink and a bit of extra luggage for the towels.
5* looks but 2* service!
We booked to stay 10 nights in the Dolce Sitges and arrived on Monday 22nd. We were initially impressed with the hotel, the reception was swish, bar area modern and rooms fantastic. The views were out of this world and overlooked the golf course and sitges itself, however.....the hotel really needs to learn a few lessons in catering and service!
Day one: we had lunch in the only open restaurant 'La Punta', this was down by the pool area but has a very formal atmosphere (not what you want when lounging by the pool). We sat down and enquired from the menu what accompanied the 'chicken breast' - we were told by the Waitress that she didn't know as it changed frequently. We took our chances and ordered this and a smoked salmon and mango salad...what we got was nothing better than a hard dry piece of undressed, unflavoured chicken with a few greasy chips...no dressing, no salad garnish. When we cut into the chicken it was uncooked so we sent it back expecting a fresh piece to be cooked, but they must have simply put this piece back on the grill as it was re-served still with the slice mark we had originally made!! The salmon and mango salad was simply a slice of each and a few bits of lettuce...this lunch came to about £28!! We resolved never again to have lunch here, aside from room service and the bar this was the only option as the main restaurant seemed only to serve the conference guests.
The first night we dined at 'The Veramis' restaurant which was a buffet..... we so should have enquired up front as to the cost as we were charged approx. £68 for a buffet which was stale, cold and lacking in any kind of fresh salad or veg. The food quality was terrible. We were told the main restaurant 'Esmaris' was closed (??), however, after two bad experiences of dining in the hotel we were not willing to try the third restaurant another night which boasts a much higher bill! They have closed the main part of 'Esmaris' down and offer a strictly 'limited' number of tables on the outside terrace which need to be booked in advance...we didn't bother!!
Breakfast at 15 euros each is not cheap but the selection is good with meats, cheeses, pastries, cereal, eggs, toast, fruit, yoghurts, tea, coffee and juice. The service again left alot to be desired as we waited some time for the coffee to come round and they frequently ran out of juice, glasses and bread. We heard a number of people complain.
It's such a complete shame that the food and catering service is so poor as you really are 'out in the sticks' at the Dolce. The food choices are limited, the menu expensive and the food quality appaling. There isn't even a shop onsite where you can pick up snacks or bottled water - they charge 2 euros for a small bottle of water onsite so if you don't venture into town you'll either be out of pocket or seriously dehydrated!!!
Now disheartened by the whole 5* quality we thought things couldn't get much worse but they did.... We paid extra for a sea view which was out of this world but on the 2nd and 3rd nights, we were kept awake until 7am (despite having the windows shut) by the local nightclub which sits just out of town but right at the front of Dolce Sitges hotel...we had chosen the Dolce as we thought being out of town this would be a quieter option. Bleary eyed we wandered down to reception at 5.30am on the Wednesday morning to request that they move us to another room which was not near the nightclub. The night manager was very obliging and gave us the keys to a 'pool view' room. The next morning we had overslept (due to lack of sleep) and missed the 10.30am cut off for breakfast, when my partner enquired about some sort of complimentary breakfast compensation we were told that they couldn't offer us any and that breakfast was now closed but we could order room service at 20 euros plus 10 euros for delivery...each!
As we had downgraded our room, we asked for a refund of the 30 euros a night it would have cost us for the sea view, after much fuss we were told the Hotel would refund Expedia (we have yet to get this confirmed). At no point did anyone in the hotel make an apology for the inconvinence we had suffered and we also had to move out our stuff from room to room - they didn't offer any help for this whatsoever. The wholel fiasco left us feeling like awkward guests and the manager implied that we were being a little sensitive on the sound and they didn't believe us that we did have the door shut but could still hear the 'thump thiumping' of the nightclub.
We have found some consolation in Sitges itself and the hotel does offer a free ride to the beach and back.
Sitges is a lovely place where the atmosphere is relaxed and anything goes. There is a very visible 'gay scene' but there are also equal numbers of spanish families and straight couples which adds to the mix. The beaches can get crowded the closer you get to the church but we visited the beaches at the far end of town (near the Terramar) which were less crowded and had a great little beach bar wich served cheap snacks, drinks and ice-creams...sun loungers were 5.50 euros for the day and this included waitress serice from the bar.
We often went from breakfast or lunch at the 'Picnic' restaurant which is half way between the beach and the main town. The 'Garden salad' is fantastic for lunch and they offer a variety of breakfast choices before 11.30am.
Sitges has three museams and you can pay 12 euros and get access to all three, we only went to two and the 'Cau ferrat' was the best as it depicted the house as the artist wuld have lived in it...if you're not an 'art fan' then it's worth going just to get close to a genuine Picasso painting 'the bullfighters'. You can spend the rest of the afternoon meandering round the streets, popping in and out of shops (they have some great boutiques) and 'people watching' over a glass of beer at one of the many bars. there is a great 'smoothie' bar down one of the side streets which offers a number of combination of fruit smoothies, mixed with ice these are delicious!
Nightlife in Sitges is great, with a number os bars and restaurants to choose from. Some recommendations for 'eats' in the evening are 'Bianco' which is close to the church opposite the seafront and 'Mezzanine' which is along one of the side streets - both had a succulent choice of food and great atmospheres. Meals for two plus wine and starters was around 60 euros in each.
As of writing we have 5 nights left at the Dolce Sitges and we have actually booked 3 nights of this in a hotel in Barcelona and will be leaving the Dolce early as we are so dissapointed with the lack of food onsite and the service.
We don't expect a refund of these three nights, but it is worth paying the extra just to get out of here, we feel trapped, cheated, underfed and out of pocket staying here, our only consolation is the trips into Sitges itself.
If you want to stay in a hotel which looks attractive has great views but this is where the benefits end, then Dolce is for you. 5* this hotel is not and it saddens me that we have wasted good holiday time and money on a hotel that simply does not deliver the service you would expect even from a 3* - they just don't seem to care at all!!!
Worst 5* Hotel - Food and Service awful!
I've just returned from a short stay in Dolce Sitges and I out of all the world-wide hotels I have stayed in this has to be the worst 5* graded hotel for service and food!
The hotel itself is beautiful and the views are amazing but the 'delights' of Dolce Sitges stop there!
Staff / Service- The majority have the inability to smile, they are slow in serving you and incapable of co-ordinating simple things like butter with bread. The waiting staff are clearly underpaid and unenthusiastic about their jobs and are clearly not trained to 5* standards of food service. On reception ot with management, when you have a problem or a query, they act as though you are taking up their precious time and you are made to feel very awkward. We had no-one to take our bags to the rooms, no-one to show us round the complex (despite the corridors being a maze) and when we called for room service on a number of occasions, no-one to pick up the phone...they just don;t care about their guests!
Food - We sampled breakfast, lunch and dinner at Dolce so feel we gave them a real chance to prove their 5* grade...however, we were left disappointed each time.
Breakfast - the variety was good and what you would expect for 15 euros a pop, however, they ran out of glasses and spoons and we had to wait 10 minutes for these on two occasions. The bread ran out and we were told that as it was ten minutes until closing, no-more would be brought out. On one occasions they completely forgot to offer us tea or coffee. If you can manage to swat away the flies that nestle on the fruit and open meat and cheeses, you might be in luck for some morning tucker!
Lunch - Served only at 'La Pinta or La Punto??' as they were not opening the Varamis restaurant (probably not enough guests). The first time we tried we both ordered 'chicken breast' and this came out on a plate with a small portion of greasy fries - both cold. The secnd time we visited, we both had pasta and bolognese, which again was cold (slightly more flavour than the chicken dish), but they had forgotten to serve us bread...this came after we had finished the pasta!
Dinner - We were annoyed to discover the famous 'Esmaris' restaurant was closed on certain days, so we dined in the 'Veramis?' restaurent - this was ghastly, overpriced, little choice of food and the main dishes had clearly been sat in the warmers for some hours - the only up side is that all driks were included so we had to get 'blotto' just to wipe out the bland taste of the food!
I sincerely hope they treat their conference guests alot better as normal holidaymakers will certainly suffer if they stay at this poor excuse for a luxury 5* hotel!
Give this a miss for now
Just back from a 5 day stay here. A beautiful hotel in a lovely setting however it is operated mainly as a conference hotel and it fails to produce the 5 star service to match it's rating.
On the first morning it was unable to cope with the numbers at breakfast ( it was a Spanish holiday). Another visitor said that it had run out of food when he arrived for dinner. Our room was adjacant to an emergency exit door which was used by the engineers during the night as a short cut to check the generator. This involved considerable noise at least four times during the night. The following day front desk promised to sort out the situation for it to occur the following night, and the following night etc. For two days the hotel was unable to supply enough pool towels. We had a room service charge of 10 euros for a 20 euro breakfast. The indoor pool was out of action for two of the four days we were there.............. I won't go on!
I feel there is the potential to make this a wonderful hotel but as yet the management aren't on top of things. My advice would be to stay in Sitges itself...a really great town with some wonderful restaurants, a lovely promenade and delightful people.
TripAdvisor Reviews Dolce Sitges Resort
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