Dimond Center Hotel
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How has this hotel rated in the past?
- Shuttle bus service
- Continental Breakfast
- Adjoining Rooms
- Free High-Speed Internet
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Historical Traveler Reviews Dimond Center Hotel Anchorage
Best sleep away from home
After visiting Alaska this past June, we cancelled out reservations at the Sheraton in Anchorage after staying at the Dimond Center. The rooms were elegant and it's the first good night sleep I had away from home.Tracy, the manager actually cooked us dinner and made us feel very special. We will be returning to Alaska hopefully once a year and will base out of Anchorage and ALWAYS stay at the Dimond Center.The Sheraton even offered to upgrade us to a Jr. Suite but it still didn't compare to what the Dimond offers everyone. Can't wait to go back and stay!
Loved the comfortable beds and spa bathroom!
After traveling for two weeks in Alaska and staying in four different locations, I was ready for a night of comfort and indulgence -- and that's what I got at the Dimond Center Hotel. The beds were sooo comfortable and the spa bathroom (with a huge soaking tub and Aveda products) was such a delight, I didn't want to leave. My husband and I had dinner in the room, watch our favorite program on the 32" tv, and got a wonderful night's sleep. We got up early, had freshly made waffles in the breakfast room and the hotel shuttle took us to the Alaska Railroad station for the last leg of our trip to Denali. Our accommodations at Denali were so bad, I longed for our room at Dimond Center. Note: The hotel is in a commercial area adjacent to a mall, so if you're looking for a scenic location, this is not the place for you. If you want a large, clean, very comfortable room with a touch of indulgence, go ahead and make a reservation. Ann in St. Louis
Clean & comfortable rooms; room size & beds a plus!
The Dimond Center Hotel offers clean, comfortable rooms. The size of the room, beds, and bathroom were great! The location is ideal when traveling south of Anchorage (Seward, Whittier, etc.); however, it's a few minutes drive from downtown Anchorage. The Dimond Center Mall is a neighborhood mall, and closes quite early, as do most of the restaurants surrounding the hotel. The Continental Breakfast was nice. The service could use some improvement, from the front desk staff to the housekeeping department. The staff should acknowledge guests' presence (i.e. eye contact) and needs to learn to acknowledge guests with friendliness and warmth. The only person that showed any friendliness towards the guests was Pumi.
Service is improving
My first experience at this hotel was terrible having been left stranded at the airport, then poor front desk service. Since then I have stayed here several times and each time it seems to be getting better. The rooms are by far the nicest in Anchorage. Huge tubs, beautiful slate bathroom, big plush beds, nice size tv, microwave, fridge, and my wife likes the Aveeda bath products. I would still be wary of the shuttle but this last time I stayed the shuttle was going to be a few minutes late so they just paid a cab to take us. I'd still like the breakfast situation to be improved. yeah, you can make your own waffles, but there seems to be little else. It's always very busy in the tiny breakfast room. I hope things continue to improve because it could become the best in town.
Wouldn't recommend, there are much better choices
We were not impressed with the Dimond Center Hotel, and were somewhat misled from their literature and reservationist. The "great shopping" that surrounds them consists of a Wal-Mart, Sams Club, some auto dealerships, and some chain restaurants and stores. The Dimond Center Mall next door is okay, but after venturing downtown, we realized the mistake we made. The Dimond Center Hotel is in midtown, but all of the excitement, tour attractions, and business services are downtown. The hotel's staff was inconsistent and sometimes rude, and even though this is a newer hotel, it has obviously been run down by some of the questionable clientele they have staying there. There are much better hotel options available in Anchorage, and this part of town is nothing special.
I have always been happy with the dimond center hotel in the past, however, my past visit has changed my mind. The ladies working the front counter did not have good customer service skills and used inappropropriate language with us. Our room did not get cleaned that day. When I called the front desk the same ladies that were working the night before said they would bring us sheets etc. We waited an hour and they still didn't show. In addition, my husband and I found a slip of paper in the sheets the day after we slept in the bed, which shows that they didn't change the sheets before we checked in.
Choose the Dimond Hotel
Definitely recommend it. Very convenient to other parts of Anchorage because it's just off the Seward Highway. The room was very comfortable. The lighting was fine. The bed was awesome, as was the soaking tub and big TV. It was nice to have a shower as well. Breakfast bar wasn't big, but had a good variety of pretty healthy alternatives to the Belgian waffles. The staff was very helpful in straightening out a billing problem at checkout. The only problem I had was finding it, because it is tucked behind the Dimond Center mall, off of major (busy) roads.
Great Place to Stay
The hotel is easy to get to from the airport although difficult to see from the road because it is behind a mall. The beds are wonderful. They are very comfortable plus they had down comforters. Very clean and staff was helpful. It was a good value.
Great Place to Stay!!
I have stayed at this hotel several times and think that it is one of the best to stay at while I am in Anchorage. Everyone goes out of their way to make your stay very pleasant!!
I have stayed here once and really liked everything! The staff is courteous and go out of their way to make you feel at home. I stayed there shortly after they opened and the lighting for the rooms were terrible. I have been told that new lamps etc were in place. Other than that, you could not have a better place to be close to shopping, movies, airport. The beds are sooo comfortable, the large tub is awesome and you can open the "shutters" into the bedroom and watch the huge 36" tv from the tub. The down comforters are so comfy and cozy. Nice breakfast bar in the mornings. Ask the staff for assistance for rides to local hospitals and downtown mall, they go out of their way to accomodate you.
TripAdvisor Reviews Dimond Center Hotel Anchorage
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