I reserved a room in this hotel based on the reviews here. I would suggest avoiding this hotel. First, they neglected to place a welcome plackard for me, but the other guests had plackards. I guess people with jewish sounding names are not welcome at the hotel. Also, all the other rooms in the hotel had names such as 'Wunderbar Suite'. Mine had no name, and so I've named it the 'Jude Suite'. The room was rather plain and basic, not posh, charming, and elegant like the other rooms (I peaked when they were cleaning). The staff was incredibly stiff, even by german standards. Inbetween thier forced smiles I could sense they didn't like me. When I wanted to eat dinner at 10:30 p.m. they arrogantly told me that it would be impossible since the kitchen was closed even though a couple of dozen people who were still eating!
Owner's Reponse
Dear Trip Advisor,We always enjoy constructive critic - which is free
of personal insults - it helps us to improve easier.Personal name
plackards are an important feature which we like to give to all guests.
Guests can remove it, if they do not want to have it. This service is
only available for advance reservations, since it has to be especially
prepared beforehand.We have 3 categories of suites: Junior Suite, Suite
and Salon Suite, which all come at a different rate. Of course, Junior
Suites are smaller as the big posh and more elegant Salon Suites. There
is a definite reason why they cost more.We are the only hotel - with
even two choices of restaurants (Le Gourmet and the Mensurstube) in
Heidelberg you can still order at 10 P.M. a full size gourmet menu.
Orders after that time - especially 30 minutes later - can not be taken
anymore. Of course our chefs close the kitchen if all food orders have
been served - they do not wait until guests have finished their
meal.Last chance would be a good selection of french cheeses from the
trolley which would be offered by restaurant service, but it depends on
the situation. Drinks are served up to midnight.We are well known for
our generous and warm hospitality. Our guest express it in Thank You
Letters, which we receive and also in numerous personal compliments
left in our guest book. We are very unhappy to hear a guest did not
experience this key feature the usual way.With best regards, Ernest
Kraft
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