Diamond Palace Hotel & Casino
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Travel Blogs from San Juan
... for something and I stumbled on one of my brother’s old emails from 4 years ago. It contained a Craigslist description for a house in Rincon, Puerto Rico. I had to smile when I saw it again. My mind was open now that I had visited the Caribbean. I read the description for the first time and I was intrigued. It sounded beautiful. I did an ...
... the cultural side to Old San Juan, such as the forts that enclose the city and the cathedral in the centre and of course we visited Barrachinos restaurant for lunch one day and enjoyed possibly the best pina colada ever! (hardly surprising as they invented the drink!) We also spent time on the beaches nearby, where we too drunk pina coladas all day and had great fun ...
... the bioluminescent bays. These are brackish lagoons with bioluminescent microbes that respond to motion in their vicinity by emitting light light a firefly or angler fish. These are extremely popular though, and I was unable to get a confirmed reservation. Moises (our Courtyard front desk guy) to the rescue! He was able to get us on a tour that evening...whew...this would have been a major disappointment for us both. Now, what to do with the day? We learned the folly ...
... and we were reasonably prepared to clean it up. But the girls were pretty mortified.
One more bit of excitement ... Kimberly was the one to bring Luna through the metal detector and apparently they had to follow-up with some extra security step that I still do not understand, so they kept Kimmie and Luna back for an extra five minutes. But all was well, and since Kimmie is a minor, they let me stay with her.
Kimmie carried Luna in her arms to our gate, only ...
... bus (only 50 cents). It let me off at the last stop next to the Metro Transit Terminal. I headed towards the piers. I walked along the piers looking for the Tourist office to gather up maps and other fun brochures. I noticed that along the way there as “Ralph Lauren” store taking up a good portion of the building. I also notice a CVS pharmacy that I went into because I heard that there is where you can get inexpensive souvenirs. Across the street was a Subway shop, Ice ...
How has this hotel rated in the past?
Historical Traveler Reviews Diamond Palace Hotel & Casino San Juan
When we checked into the hotel, the receptionist was extremely rude. She told us to come back later. When she gave us a room to look at, the elevators didn't work! The room was one queen bed instead of the two double beds we had paid for. When the receptionist was informed of the problems she continued to talk on the phone and ignored us. Another person was at the front desk and didn't help us.
Part of the hotel was in partially dismantled state on another floor.
Dirty. Dirty. Dirty. Do they ever clean the rooms?
I just read Expedias "glowing" review of the Diamond Palace hotel. All I can say is thank God for the internet, so people can exchange "true" information.
Worse hotel ever !!!!!!
We needed a hotel for 1 night in San Juan before we started with our cruise. I looked at several options and decided to go far this hotel.
When we arrived and went up to our room we were in shock what we saw.
One of the beds was not suitable to sleep on because of matrass with a big dent in it. There was no remote control forthe tv, no hot water !!!!!!, we smashed 2 cockroaches and the window could fall out any time. We complained at the front desk but they could not care less. And then the breakfast if you could call it a breakfast. Some twinky's and a glass of watery juice. We paid USD150 for this awful experience and we know what we talk about. Both me and my wife work in the travel industry and we take at least 3 holidays a year but this was the worst hotel ever.
I have visited the Condado area in San Juan plenty of times in the past. On my last trip I stayed at the Diamond Palace Hotel & Casino.
I stayed there for almost 200 dollars a night in February. The rooms were in horrible condition. The bathroom floors were filthy, the walls were dirty, the carpet smelled bad, my sliding glass doors would not lock and my window had no curtains. I had to stack up chairs and throw a comforter over them for privacy. I called the front desk and though pleasant were unhelpful. One morning housekeeping walked into my room at 7am without knocking or notifiying me they were entering. I spoke to manager which had nothing more to say than I'm sorry. The parking was located behind the hotel and you had to walk through the casino to get inside again. Being pregnant, all the smoke was horible. But it was either that or walk three blocks to get around to the front again. The lobby was so small that it also was constantly filled with cigarrette smoke from the casino. It was madness! That was it for me, I checked out immediately, all after just one day and two nights.
Diamond Dump, indeed!
I agree with the Diamond Dump review! We arrived last Saturday, February 7, 2004, and were told that our room was not ready. Granted, we arrived before the check-in time, and therefore, we waited by the pool. Come 3pm, we were told that our room was ready, but when we got to the room, it was still filthy. The maids hadn't even touched it yet!In addition, paint was peeling off the walls and doors in the hallway. The maids were very friendly and apologetic for not cleaning our room, but the front desk staff were left to be desired. Thankfully, the beds were firm, so that was a consolation. They are listed as a 3-star hotel, but I grade them lower than that.
Stayed at this hotel Dec 27 2003. Our family stayed one night prior to a planned cruise out of San Juan. Made reservation online. What a dump!
The hotel is a great value for anyone on a budget. It is conveniently located for sightseeing and beach going. I've stayed at the hotel several times through the years. I first stayed there when it was called the Dutch Inn Hotel. The service is top notch. The rooms are not the best, but as another reviewer indicated the rooms are spacious. You can have the convenience of a hotel with a casino without the expense.
my husband and i stayed at this hotel from oct 3-7. the hotel is in a good location of the condado area. a block away from the beach & across the street from the marriott. we stayed in a suite on the 12th floor.
Good location but not the fanciest place
This moderate hotel has a prime location a block from the beach, next to 24-hr Walgreens and practically across the street from the big Marriott. It is your standard tower hotel - the rooms are large but basic (bathrooms could use some updating). There is a small casino downstairs and a bar but nothing that will amaze you. Basically this is a good place to stay if your budget does not allow for one of the fancier places but you still want to be right in the middle of the action in Condado. You are able to walk to a lot of nightlife and Old San Juan is a quick cab ride. The beach here is really nice too, so if you are just looking to hang out there, you will not be disappointed.