Diamond Dud

When we checked into the hotel, the receptionist was extremely rude. She told us to come back later. When she gave us a room to look at, the elevators didn't work! The room was one queen bed instead of the two double beds we had paid for. When the receptionist was informed of the problems she continued to talk on the phone and ignored us. Another person was at the front desk and didn't help us.

Part of the hotel was in partially dismantled state on another floor.

Dirty. Dirty. Dirty. Do they ever clean the rooms?

Don't believe "Expedia's" hype!

I just read Expedias "glowing" review of the Diamond Palace hotel. All I can say is thank God for the internet, so people can exchange "true" information.

The Diamond Palace is no Ritz Carlton but its no Motel 6 either. Although, I have been in some Motel 6 hotels that were much nicer, lol, but I digress.

The bottom line is this its not worth the price on any level. For about $100.00 a night which is about the cost of the Diamond Palace, you can have a much nicer room, down the street at the "Marriott" OR further down at the "Radisson" on Condado beach And you are closer to the beach and still in the thick of things.

And as far as the casino is concerned, I've experienced better casinos in Mobile, AL.

The rooms are barely ok. I was slightly afraid of how clean the carpets may or may not have been. The rooms are very old and show obvious wear and tear.

The "so-called" continental breakfast is a joke too. Processed ham sandwiches and awful generic oj.

If the room had been "much cheaper", I wouldn't be writing this review, however for the price I expected a lot more than what I got.

The cleaning lady was nice, although the only cleaning she really did was make the bed and change the towels.

Worse hotel ever !!!!!!

We needed a hotel for 1 night in San Juan before we started with our cruise. I looked at several options and decided to go far this hotel.

When we arrived and went up to our room we were in shock what we saw.

One of the beds was not suitable to sleep on because of matrass with a big dent in it. There was no remote control forthe tv, no hot water !!!!!!, we smashed 2 cockroaches and the window could fall out any time. We complained at the front desk but they could not care less. And then the breakfast if you could call it a breakfast. Some twinky's and a glass of watery juice. We paid USD150 for this awful experience and we know what we talk about. Both me and my wife work in the travel industry and we take at least 3 holidays a year but this was the worst hotel ever.

Every thing about this hotel was atrocious!!!!

I have visited the Condado area in San Juan plenty of times in the past. On my last trip I stayed at the Diamond Palace Hotel & Casino.

Every thing about this hotel was atrocious!!!! Checking in was an aggravating experience. The lady at the front desk was not only rude, but had us waiting as she took a personal phone call from a friend to complain how she had not won the lottery the night before. Now really is that a reason to have a paying customer waiting. When we reached the room we walked in to find two double beds, even after the front desk confirmed that we asked for a king sized bed. The furniture in the room was dingy and dirty. The rug seemed as if was never cleaned, there were stains of all shapes and colors all over the room. Our closet doors did not work. Our bathroom was horrendous, the floor was disgusting and the shower curtains were nauseating. If we turned of the air conditioning for to long the room grew of a foul odor. The male employees of the hotel were offensive, I felt as if I were being undressed when ever we passed by any of them. On my finally day when I thought the hotel could no get any worse it did. I began to spot cockroaches climbing on the walls. Not just one put a few of them. I could really go on an on about all the flaws of this hotel. I would not recommend this hotel to anyone!!!!

Bad place to stay

I stayed there for almost 200 dollars a night in February. The rooms were in horrible condition. The bathroom floors were filthy, the walls were dirty, the carpet smelled bad, my sliding glass doors would not lock and my window had no curtains. I had to stack up chairs and throw a comforter over them for privacy. I called the front desk and though pleasant were unhelpful. One morning housekeeping walked into my room at 7am without knocking or notifiying me they were entering. I spoke to manager which had nothing more to say than I'm sorry. The parking was located behind the hotel and you had to walk through the casino to get inside again. Being pregnant, all the smoke was horible. But it was either that or walk three blocks to get around to the front again. The lobby was so small that it also was constantly filled with cigarrette smoke from the casino. It was madness! That was it for me, I checked out immediately, all after just one day and two nights.

Diamond Dump, indeed!

I agree with the Diamond Dump review! We arrived last Saturday, February 7, 2004, and were told that our room was not ready. Granted, we arrived before the check-in time, and therefore, we waited by the pool. Come 3pm, we were told that our room was ready, but when we got to the room, it was still filthy. The maids hadn't even touched it yet!In addition, paint was peeling off the walls and doors in the hallway. The maids were very friendly and apologetic for not cleaning our room, but the front desk staff were left to be desired. Thankfully, the beds were firm, so that was a consolation. They are listed as a 3-star hotel, but I grade them lower than that.

Diamond Dump!

Stayed at this hotel Dec 27 2003. Our family stayed one night prior to a planned cruise out of San Juan. Made reservation online. What a dump!

I guess i was generous with the rating of 2 stars condidering the room was still being cleaned when we checked in at 4pm. We went out for a while ,came back and the room was still dirty. Pubic hairs on the camode. The table was cleaned with a dirty rag and the room smelled of mildew. We had the oceanview room(A view of a parking garage in front of the ocean!) The walls were paper thin. The band 14 floors down sounded as if they were right next door. That ended at 1am and then noises from the street traffic(horns, sreaming etc till 4am).Needless to say i didnt get much sleep. Next morning my wife went to walgreens and got stuck in the elevator on the way back.The bell inside the elevator didnt even work. My son also found what appeared to be a bullet hole in the foyer outside of our room. What a mess. The staff was not friendly ,the food in the cafe was over priced a terrible.

Thank goodness It was only 1 night. Overall the place may have been ok some years back, but is do for a major overhaul. We did have a great time on our cruise with Carnival and when we returned we stayed on the east end of the island for 4 days at the El Conquistador.(Now This Is A Hotel. Fantastic Views,Great friendly staff,And good food albeit expensive.)

Great Value!

The hotel is a great value for anyone on a budget. It is conveniently located for sightseeing and beach going. I've stayed at the hotel several times through the years. I first stayed there when it was called the Dutch Inn Hotel. The service is top notch. The rooms are not the best, but as another reviewer indicated the rooms are spacious. You can have the convenience of a hotel with a casino without the expense.

Nice hotel in good location in condado area

my husband and i stayed at this hotel from oct 3-7. the hotel is in a good location of the condado area. a block away from the beach & across the street from the marriott. we stayed in a suite on the 12th floor.

the suite is big w/a huge balcony,but it's not a fancy suite. it had a small kitchen w/micro,refridge,sink,coffee maker, iron,& board. the bathroom had an old hairdryer,that hardly dried my hair,no big deal.

plenty of closet space and mirrors. dining table and sofabed and cable tv and the king size bed was not that comfortable. the suite was worth the $. the pool was small but definitely clean and empty most of the time. there is a small casino and 2 restaurants. only ate at the greenhouse which was good. cont'l breakfast was included,which was just cereal,milk,juice,toast,donuts,ham,& cheese. the management was very nice and helpful. hilda,the main manager was real sweet and any problems we encountered she would take care of. the elevators were slow and not reliable. one specific elevator you would have to press the open button once you got to your floor,since it would not open once you got there. walgreen's was 24 hrs which was real convinent. latin star was next door to walgreen's and the food was very good and a big screen tv outside with tables. cafe de angel another real inexpensive restaurant,not fancy,but excellent food. danny's international also on ashford ave. was good. the food in the condado area is reasonable,but the drinks are overpriced. a great spot for drinks was the,atlantic beach bar. it's a bar@ atlantic beach hotel. rum & cokes $4. and pina coladas $5. the music is real good on the beach & the bartenders are real cool. the bar is gay friendly, and very happening. the condado area is very safe w/cops all over place. went out at night and never had a problem. i would stay again @ the diamond palace since it was in a great location and had a variety of amenties for a good price.

also,across the street is a bus stop that takes you to old san juan for $.25 cents a/c and 10 minute ride. the hotel is running a special for the month of october.

Good location but not the fanciest place

This moderate hotel has a prime location a block from the beach, next to 24-hr Walgreens and practically across the street from the big Marriott. It is your standard tower hotel - the rooms are large but basic (bathrooms could use some updating). There is a small casino downstairs and a bar but nothing that will amaze you. Basically this is a good place to stay if your budget does not allow for one of the fancier places but you still want to be right in the middle of the action in Condado. You are able to walk to a lot of nightlife and Old San Juan is a quick cab ride. The beach here is really nice too, so if you are just looking to hang out there, you will not be disappointed.