Devoncove Hotel Glasgow
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Historical Traveler Reviews Devoncove Hotel Glasgow
Home from Home
Having checked out of the Devoncove only last week, i can recall no such issues as in some of the reviews i have read. I found the front desk girls as friendly as ever and very helpful especially as i didn't know the city too well.
I stayed in Room 107 and it was very comfortable and clean and was serviced daily throughout my stay. I though the bathrooms were clean and the water fine. I didn't check my dispenser for shampoo but i always take my own shampoo anyway when i stay in hotels!
The breakfast room was busy but because it was self service buffet i enjoyed my breakfast at my own pace. Ok, there could have been a larger selection of pastries and such like, but overall a satisfactory stay for a three starhotel.
Due to where it is and the fact i could park my car free in their private car park, i would definately book again if returning to glasgow.
My mother & I were booked into the Devoncove Hotel (for 2 separate nights a week apart) on a very lengthy trip through the UK. It was recommended by our travel agent who had been treated royally by the hotel whilst on a Travel Agents trip. On arrival all seemed well - our booking was there and we were checked in by a pleasant young lady (who was indeed all on her own). We were given a room on the 2nd floor, the non-smoking floor, and when we asked for a smoking room were advised that there wasn't one available, so I (the smoker) decided to bite the bullet and do without whilst in our room. On arrival in our room (after noticing the carpets were shabby and the wallpaper in the hallways peeling) my mother discovered that the sink had water in it and the drainplug could not be removed or opened. And the TV would not turn on.
When we returned to the front desk to inquire about a place to eat our supper in the neighbourhood we advised that we were not able to drain the sink and could someone please fix it. We were advised, albeit pleasantly enough, that no one was available to do this until the next morning. This was not acceptable as one wants to wash up and brush one's teeth in the sink with fresh water! The young lady then discovered that there was a room available on the 3rd (smoking) floor which was however a "double". We took the key and had a look and discovered that the double was made up by pushing twin beds together. The drain in the sink however did work and there was no standing water. We checked the rest of the room and decided we would manage alright and advised the receptionist of this and requested another duvet and asked whether the soap dispenser could be refilled. We were advised again that no one was available, but we could go across the road to a shop and purchase a bar of soap (which we did). She then left her post and came up to the third floor with us, took a single duvet from an empty room together with a working remote control for the tv. My mother and I then went over the road to have supper at a Greek restaurant (which was very good), bought our bar of soap and returned to the hotel.
We had breakfast which was okay (the coffee was however undrinkable - tasted like they made a vat of instant for the guests) and we left to catch our train to our next stop.
We had reserved a room for our return trip the following weekend and it was somewhat more successful this time, twin room, tv worked, no standing water and on the smoking floor. Breakfast was unremarkable (and we had learned not to drink the coffee) and the only bump in the road on this occasion was the fact that after breakfast the elevator ceased to function. When the receptionist was asked if something was wrong with it, her answer (and this was in the morning) was that it was apparently broken down and there was "nothing she could do about it". She did not bother to say that a technician had been called (whether one had or hadn't didn't matter - it would just make it seem like an attempt at remedying the situation was being made). Therefore my mother, who is 75 years and has an artificial hip but is quite fit, had to walk up the stairs (8 half flights) to the 3rd floor so we could pack and check out to continue our trip (all the while hoping that the elevator would be working by the time we had to move our luggage (6 bags) to the lobby. It wasn't. I sent my mother down to take care of the check out and I proceeded to carry the luggage down to the lobby. I did have the good fortune of meeting two staff members (one a young man) who took our largest bag down, leaving only 5 more for me.
The hotel has great potential; the area was fairly quiet through the night; and I am sure accessible to many of Glasgow's sights etc., however it is incredibly tired, very run down, obviously understaffed and we just had the feeling that no one really cared one way or the other. There is a hotel in the next block (the Kelvin Grove something) that is a very large building and very obviously completely closed down and abandoned, which is not very inviting when out walking. The Devoncove seemed to be fairly well booked (the dining room was quite full for breakfast), but it is just a very sad facility.
If indeed it is a family run business, they need to pull up their socks and figure out how to make it more inviting and make the effort to clean up the old carpet, peeling paper and if, as other reviewers have stated above, things are not clean (like sheets, duvets and mattresses) those things should be replaced.
I don't know whether I would consider staying there again - I rather doubt I will be in Glasgow any time soon and if I were stopping before a trip to the Western Isles (as we were this time) I think I would go all the way to Oban to spend the night.
I am sure there are worse hotels out there, but the Devoncove could be so much more than it is.
Nearly ruined our honeymoon
This hotel was to be the first stop in our stay in Glasgow as part of our honeymoon. The hotel was chosen because its website looked good and the staff were helpful when we called, also the hotel is actually in a pretty good location for Glasgow as you need only cut through the Kelvingrove Park to get to the Great West Road etc.
We arrived at 12 and were told by a charming young lady that we couldn't check in until 3pm, so we said we'd return.
When we returned at about 4pm the nice young lady had been replaced by another receptionist and this is where the story turns sour because the receptionist was possibly the most ill mannered and rude person we have collectively had the misfortune to encounter and this is before we get in to the story!
Upon arrival at the hotel we were billed up front for the 3 nights, which we thought unusual but we handed over our card and were given our key card. When we entered the lift we noticed that the carpets appeared to be quite dirty and this continued on the approach to our room, on entering our room, on the 3rd floor at the back of the hotel our hearts sank. The room stank of cigarette smoke, which is fine for a smoker but we'd requested a non smoking room, furthermore the room was full of flies and the bed had clearly not been made, in fact on lifting the sheet there was a dubious stain on the sheet. The wallpaper was peeling off and the hairdryer was held together with black tape, further investigation showed the bath to be dirty, suspected toenail clippings to be littering the carpet and the overflowing bins were below our window, we decided to ask for another room.
At reception my wife asked for another room stating that the one we had been given was not to an acceptable standard, we were told no other room was available and that the room had been cleaned! so we invited the receptionist to come and see our room but she declined saying that she was on her own and couldn't leave the front desk, on probing she claimed to be in the hotel on her own to cover the desk, check ins and the bar! As she couldn't offer us another room we asked for a refund, which was refused point blank, this lead to us explaining that we had paid all of the money up front as requested and that as the room was not to an acceptable standard we wanted a refund, she refused to refund all the money but said she would refund 2 nights out of the 3 meaning we would lose £60 for being in the hotel for about 3 minutes but she wouldn't do it on the spot as she was busy!!! Eventually after the receptionist dealt with another client she refunded £120 to our card. We remained calm all the way through and asked for a contact number for a manager, this was declined on 2 occasions until we said we would stay until someone turned up, which was, we were told the next day. When she did relent she gave us a business card but scratched out the mobile number stating we were not allowed to see it, and this was for the manager, the explanation given was simply 'You can't have it'. My wife and I returned to our car and reluctantly had to agree that we'd have to find another hotel as we couldn't stay here and as much as we couldn't afford to loose it we would rather fight for our £60 at a later date than stay in this awful hotel. We arranged to stay at the Travel Inn in St George's Street (fantastic!) and returned to the hotel room to take pictures. We then told the receptionist that we couldn't stay and that we were returning the key card and would be complaining to the manager by letter. We told her that she had been most unhelpful and that we were very disappointed in the hotel. At no point up until she realised that we were serious about leaving and complaining did the receptionist show any form of emotion.
As it happens, we didn't have to fight for our money as the hotel manager credited our card on the day we left for the outstanding £60 and a letter of apology awaited our return from honeymoon. We are very pleased that the hotel was kind enough to refund our money but we remain wholly disappointed in the hotel and the receptionist who was on duty and would never, ever return again, infact the experience has just confirmed to us that even though they may be unglamorous you are probably better to stay in a Travel Inn or Travelodge than to risk an unknown hotel, after all the rooms are always basic but clean and the prices are great, and service is without fault. I believe the receptionist at the Devoncove Hotel could learn a great deal from the Travel Inn and their ilk.
Even with the eventual refund, our experience at this hotel was so bad that we would urge any travellers to the city to stay anywhere else unless they enjoy being treated badly or lust after a filthy hotel room in which case you'll love it.
Very poor service, dirty with filty carpets and peeling wallpaper.. unhelpful staff .
Bedding appauling,towles once a week, and constantly asking for the basics, light bulbs and toilet paper. Dead Plants and rubbish under bed( I dropped an item on floor to discover empty water bottles and nut shells)
many Items broken,lift not in use, phones dodgy, hair dryers..it goes on.. as for the water, was like washing in Iron Bru!
so relieved to be back home, and how sad it tainted my view of glasgow
Not very nice atall
Stayed in this hotel for 2 nights and would never ever go back, When we got to our room there were 2 workmen in our room fixing something in the bathroom, which i thought was very odd as that should of been done before we arrived. The rooms were dirty didnt look like they had ever been cleaned. The tv sockets were hanging off the wall, the bed sheets were stained and smelt awful. The bathroom was disgusting and very dirty.
The staff were not very pleasant or helpful, quite far out from the centre (which we told it wasnt)
Would never ever go back not even for one night or on a cheap budget.
Ignore previous reviews!
hotel was easy to find , not far from nightclubs & main pubs. Rooms were large and clean. Booking in was quick. Breakfast was excellent and yes you do have to make your own toast (basically you can have a much or little toast as you want and its a big toaster not a home one!! , the previous review was a bit misleading) . It cost us £60.00 for a double room & full breakfast , try getting this value at the Hilton Grovenor up the road! Definitely recommend to anyone.
I'm afraid I agree with the last review. I booked this hotel for 1 night. The sheets were white cotton and stained. You could see through to the duvet underneath which was covered in blood stains. When I complained the receptionist managed to find a dark blue duvet cover to hide the stained duvet. She had no time to iron the cover. The bathroom smelled sour and the lamps were dusty. Breakfast was ok. I would not recommend this hotel, not even for 1 night.
Bad experience at this hotel
Stayed in this hotle for 2 nights. When we arrived they did not have a record of our booking and only because I had confirmation we were able to get booked in. The room was very basic, the tv did not work properly and only had the basic sky channels (we were told that it would have the sports). The breakfast was serve yourself and was cold. I had to ask for warm toast and tea. Overall we had a bad experience with this hotel and would not stay here again
This hotel needs modernisation. The reception and bar area smelt a little stale.Sheets were clean but bedspreads were stained and the maids could be more paticular with their housekeeping skills.
Breakfast was ok, have to make your own toast. Staff very friendly. Need to take a taxi into city centre for shopping but only costs £3-£4's. Over all ok as a base for a short stay on a budget.
Great Value Glasgow West End Hotel
Excellent value for money. Very convenient for the West End and the City Centre. Very well appointed rooms. Super breakfast and very friendly helpful staff. Tons of secure onsite parking - very scarce in cities these days so a real bonus. A good honest 3 star family owned hotel. I'll be back.
TripAdvisor Reviews Devoncove Hotel Glasgow
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