Desert Inn Resort
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Historical Traveler Reviews Black Bear Cove Resort Benton
For four days no one ever brought us clean towels, fresh linens, emptied the trash or anything, although we requested these things on numerous occasions. The shower cutain kept falling down, the refrigerator did not keep things cold. We had to empty our own trash daily and then they would just leave it outside our door where we had placed it for pick up. One night we came back to the room and there was a bat, yes a bat, in our room. We spent over an hour with 2 small children sitting in the hall way before the maintenance people finally showed up to get rid of it. When we went to checkout and leave on our last day, my car was GONE. Yes, gone! Even though the hotel failed to provide us with a parking sticker, although we requested on several times, they found it ok to have my car towed away. They wanted $125 to get my car out of impound and also told us we would have to get our own ride to the impound lot to retreive my car. Customer service SUCKED and I will NEVER go there again, nor recommend it to any one else.
Invest in a sweeper
We had reservations for 7/12/03-7/18/03. Let me just begin by saying this was the dirtiest motel I had ever been to. We got in from traveling at 1pm and our room wasn't ready so we walked around the motel to check it out. We have a two year old and the first thing you see from the check in desk is the indoor pool, which didn't seem bad.
It was raining outside so it was dreary inside and out. We got a coupon for 20% off of food so as we were strolling around looking at what was there, the floors in the main lobby and halls were so filthy that I was in shock. The price for the room was 109 dollars a night, you would think that they could at least purchase a sweeper and keep the floors clean at least. First impressions are a big thing. We then went outside because the restrooms were out there by the pool or at least that is where we were directed. It was in basement of sorts and the floor was flooded with about an inch of water, the walls were disgusting (dirty), the bathroom ceiling was falling in, there was no toilet paper in any of the stalls and it stunk like I can't even discribe. So I still didn't give up, we went to the beachside restaraunt and had something to drink to pass time away until the room was ready. The view was nice, the pool was nice looking but again the surrounding area was dirty. The deck had beer cans and cups and cigarette butts all over. It just seemed like they were either very short staffed and didn't have help to clean the facility or something, I was just shocked. We had our room number and decided to check the area even though it wasn't ready. When we got to the 4th floor, again the carpet was filthy and stained, cigarette butts all over the floor, and it just smelled. There seemed to be one maid on the floor and the door to our room was open so we peeked in, granted it still needed to be cleaned but even if they tore the room down and started over with fresh everything, I would not have stayed there especially with a two year old...the kitchenette was nasty. We went to the desk and asked for a refund with out even staying there...and I forgot to mention the game room had spills all over the pool tables and other game tables and the change machine didn't even work.....just not a good first impression so we lost our deposit but that was well worth leaving that place.....the workers that we did meet there were nice however....I feel sorry for them having to work there.
The outside from the street and beach did not look bad but it was very deceiving. Cleanliness is definately not there strong suite....I read some of the reviews on here but didn't listen because I usually don't complain too much or look at the negative side but this was too bad not so say something. So if you read this book I wrote, take my advice, unless they totally hired alot more people to clean it up.....IT WAS DIRTY! We stayed a few hotels down at Del-Aire Motel, a quaint little CLEAN place for only 45 dollars a night. People very nice and facility nice.
This hotel is a horrible place for vactation. The lobby, halls and elevators are disgraceful. The rugs are filthy and badly need to be replaced. There are no amenities and the information in their dated brochure is very misleading. The computers did not work in their Internet Cafe, the work out room was not air conditioned and the machines were mostly broken.The security was lax. Ten year old kids were running up and down the hallways at 3 AM. A sign clearly posted stated no swimming in the pool after 9pm and many nights people were in it ALL night. There were no mangers at night, the desk was manned by very young kids. This place is definetly NOT a family hotel. I would not recommend this place to anyone.
Stay Away If You Are Smart
The view from the balcony was great. That's all the positive things I can say about this place. Don't stay there...I repeat DON'T. The lobby and hallways were filthy, as was the elevators. The pool was too warm. The 24 hour Internet cafe didnt work at all. The manager had an attitude when we complained. I'm sure there are other things I've forgotten but just take my advice and D'ONT STAY AT THE DESERT INN
I am not sure where to begin. The only positive feature of this hotel was the maid service. They were efficient and very friendly. The rooms were clean. NOW, for the rest. While we were checking in, we immediately noticed the deplorable condition of the lobby. Their policy of full payment at check-in should have alerted us right away. The desk clerks were very young and unable to handle the problems that arose.
There were no night managers and we had to wait until the morning to have a very serious problem resolved. Upon arrival, our air conditioner was not working properly and maintenance attempted to fix it on two occasions. BUT, the day before we were to check out, the ceiling tile under the air conditioner was saturated with water and came crashing to the floor, splashing water in the hall and out the door of the room. We were finally moved to another room after about 6 hours. However, that room had a door that was apparently kicked in and the lock did not work. So, the maintenance man took the doorknob and the lock off our original room and tried to replace the broken one. This was all taking place a little after midnight! We got tired of waiting and insisted on another room, which did not have the ocean front view that we paid for.
The fitness center was not air conditioned and most machines were inoperable. The weight machines were filthy. The *internet cafe* was a joke. None of the computers were working and when we returned the key to the desk clerk he said he knew already. My question was, why didn't he tell us that BEFORE he gave me the key and took my license as security? The hallways and and elevators were filthy. No vending machines were available, so you had to go to the desk to ask for ice and you had to ask for towels for the beach and pool. The manager, Marie, was rude and nasty when we complained about wasting our valuable vacation time waiting for a new room. I cannot understand how anyone could recommend this hotel. Their brochure is misleading and provides much misinformation. Our stay was horrible from start to finish.
Not a family hotel, but still good
First, there weren't 200 teens there. Second, it was the Pepsi 400 Race Weekend, so there were tons of loud people everywhere from Ormond Beach to Daytona Shores. I had no complaints about the cleanliness. The maids knocked on our door EVERY morning between 10:30 and 11:00am asking if we needed anything, and they even left new shampoo, soap, and towels in a bag outside of your room if you were not there or still asleep. The rooms weren't the BEST I've ever been in, but were not terrible. The bathroom was fine, although the TV fuzzed in and out sometimes. Fridge and microwave was fine. As for the noise and teens and such, you should review the hotels before you decide to stay at them. We asked several different businesses and other hotels about the Desert Inn and they said it was not typically a family hotel. The waitresses at Hooters said that it was THE place to be during Spring Break, so that should explain some things for you. Pool was nice, and easy access to the beach. If you want to stay somewhere and expect luxurious services with a box of chocolates waiting on your pillow, then don't stay there. But if you're going to Daytona for fun (which is what Daytona is all about,anyway), then I recommend you staying there for an inexpensive oceanfront hotel. If you want to complain about details like that, then stay in South Daytona, where everyone has to be 25 or older, or with someone who is of that age.
The worst ever
When we got to our room on a monday the air condition was'nt working.
It took the mait. 3 days, yes 3 days to get it fixed. I asked to talk with the manager about the problem I was told she would call me, I never did get a call. The place was packed with over 200 teens .
Everynight at 12 you could count on getting woke up . They was loud and even playing music in the halls. The desert inn web site is very mis leading. About the only thing that looked the same was the pool area.
Our room was really crappy. The bathroom toilet wasn't even bolted down on both sides,the lock was broke on the door it was upsetting. We even had to call the front desk for maid service. It was really a sucky place. When I checked out I asked to speak to the manager once again, she wasn't available. I thought I should get a refund for paying for an air conditioned room for 5 days when we only had it for 2 of the days.
I would not recommend the desert inn to anyone. It was a nightmare.
Worst dosen't even begin to discribe it...
Well they have spent lots of money on revamping the place, but there comes a time when it is best to scrap it and start all over. From the outset we were mislead. The Jacuzzi Suites were said to have private sun decks. Well if an area with wrought iron railing is private I guess that's true. (no privacy here) All the Jacuzzi Suites are on the 4th floor.... that allows the 5th, 6th & 7th floor balconies to just sit and look down on your PRIVATE Sun Deck. The air conditioning sucked to say the least.... and all the maintance people could do was explain why it wasn't working. The only thing we found nice was the Pool..... but due to a large group of teens (aprox. 300) there on a summer church camp outing it made it almost impossible to use it. Aside from the new drapes and fresh paint the general condition of the place leaves much to be desired. If you check their web site please note that as of this date (06/29/2003) the pictures are not updated and much of the information is not correct. We will never stay here again and recommend that others steer clear of this place.
Desert Inn Resort is the worst
We stayed at the Desert Inn, April 9-16, 2003. When we arrived it was about 12:30 we were tired from our trip. We had gotten up at 3:30am so by the time we arrived in Florida we were dead on our feet. (we flew)We had to wait a couple hours because the room was not cleaned. So we sat on the steps in the lobby. Also I had called about a meal deal they had told me about for students. On three dif. occassions I called and they told me yes the meal was $50/ea student for 5 days. This was told to me by one of the managers. We would get breakfast and dinner. I called a few days before we left to make sure that this was what we were told, since it was too good to be true. And when we got there, yes it was. When we asked about the meal deal we were told it was done with at the end of March. WOWWe had limited money for food because of this.Also rooms werent clean till later afternoon or never, and we were constantly getting our own tissue paper and towels. An elevator smelled of vomit when we got there and smelled the same when we left.The place needs a good clean up job to say the least.
Beware of Desert Inn
If you are planning a stay in Daytona Beach and are using the internet
to search for a hotel do not believe what you see on the Desert Inn
webpage. If they renovated in 2003, I'd love to know what they did.
Granted, we stayed when Spring Break was just winding down and the kids
were a bunch of pigs, but this went way beyond teenage vandals. Sandals
and beer cans were in the pool when we arrived and were still there
when we left, including an oil slick and vomit. The rooms had leaking
ceiling stains, holes in the walls, missing drain plugs, and curtains
that were hanging off the rod. The "amenities" were mostly broken,
including the games in the game room. Besides not cleaning the pool,
the rest of the hotel was filthy and needed to be vacuumed. The carpet
was so black and dirty it was stiff underfoot. The elevator doors were
covered with graffiti and the lights didn't match the floor you were on
if they worked at all. There was a large section of fencing missing
from the pool deck area with a 7 or 8 foot drop. It had plastic tape
across it which the breakers ripped down so they could take turns
jumping from. No one stopped them, replace the tape, or attempted to
repair it. God only knows how long it's been like that and will
continue to be so.To top it all off, a very large group having a picnic
on the beach decided to use the pool area. About 20 unsupervised
children used the pool without the hotels permission. When many of the
hotel patrons complained about them taking over the pool area, no one
from the hotel did anything about it. In fact, the hotel DJ began
playing rap music to entertain them. We spoke to the desk clerk and got
no action. Neither did any of the patrons we spoke to who had also
complained about the conditions at the hotel. In our opinion, Desert
Inn is using old pictures of their better days to lure unsuspecting
traveler into staying there. Don't do it or you will be very
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