Hotel des Alpes
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TravelPod Member ReviewsHotel des Alpes Lucerne
Could have done without the constant ringing of the bells especially at night! Goes for four minutes at midnight!
This review is the subjective opinion of a TravelPod member and not of TravelPod.com.
Historical Traveler Reviews Hotel des Alpes Lucerne
Some good, some bad
On arrival, the desk clerk was a little officious and was not going to let us into our room one minute before the appointed time. When we finally gained access, we found the room to be most pleasant and comfortable with a wonderful view across the Chapel Bridge.
This proved to be a mixed blessing as the charm of the view was somewhat compromised by the noise emanating at night from the people drinking at the outdoor facilities on the promenade below.
Breakfast was enjoyable in a scenic location and generally we had a pleasant stay but were not made to feel too welcome by the staff and suffered a little from the noise. Also thought that the deposit for a key to our room safe to be a bit much, given that every other hotel on our five week tour provided this facility automatically.
Never Been Disappointed Here -- After Five Visits
I have stayed at the Hotel des Alpes five or six times in the last eight years when I visit the annual Lucerne Festival in September and I have never been disappointed with it, its location, or its thoughtful and helpful staff. Its views -- of the river and of the Alps -- are spectacular and unrivalled except by grand hotels costing much much more. Those concerned about noise should book a room on the side that faces the river and not that which overlooks the street. My guess is that those who had difficulty with the staff were probably pushy or impolite themselves. You cannot match this location at this price.
I will be staying there again later this month -- we'll see how it all holds up.
Andrew P. -- Chicago USA
We stayed at this hotel for a two night stay on a recent vacation. It was at the recommendation of a neighbor. We did find it to be wonderfully located and close to the train station which was our mode of travel. I had requested a room on a higher floor as recommended by another reviewer but we found ourselves on the bottom floor right near a street light that unfortunately the hotel drapes did not completely shut out at night. We found the desk clerk, Carmen, to not be particularly helpful and somewhat curt. I think on a future visit we would venture to another hotel while we experience this wonderful Swiss town.
Very nice hotel, great location
We spent two nights at the Des Alpes and were very pleased. The staff was courteous and helpful, the room nicely appointed, the bathroom sleek and well lighted and the balcony view fantastic. We arrived prior to normal check in time but the staff had a room ready and allowed us to check in so we had more time to tour the city our first day. Although from the exterior you might expect a charming historical hotel on the inside it is modern. Apparently they have remodeled at least some of the rooms. As far as I could tell the 3rd and 4th floors looked updated. Our bathroom looked to be brand new, totally white, trendy modern fixtures. The bed was firm with good quality eiderdowns, but the highlight was the view.
We requested a room with balcony facing the river and we given room 458 on the non-smoking 4th floor. Balconies on this floor are enclosed unlike those on the lower floors which we liked because of the privacy it offered plus it kept us shielded from the wind on a cool September night.
Breakfast was good, a little more extensive than the other hotels we stayed in on this Swiss vacation. And it was nice that it was warm enough to sit outside on the upper terrace for breakfast with the lovely view. We were unable to eat breakfast our last morning since we had an early departure but the staff opened the breakfast room (about 15 minutes early) and encouraged us to take what we wanted to eat on the train ride.
The location of the hotel couldn't be better for those taking the train and for sightseeing in the central part of town. Lucerne is a great place to stay if you are flying out of the Zurich airport since it's only a one hour direct train ride away.
We would love to return to Lucerne and would stay at the Des Alpes again.
Photos of the room, bath and view are available, if you wish to see them send me an e-mail.
Not Worth It
I chose this hotel exclusively based on the feedbacks I read on Tripadvisor.com, which I typically found very useful. However, for this particular hotel, I found the positively comments I read about it to be grossly exaggerated. In fact, I had the hunch that the positive comments were inputed by the hotel staff themselves. This hotel is located near the Bank of the river in downtown. Good location, but extremely noisy at night. (We were awaken by drunk pedestrian outside; you could well be too) There was no air condition, which was okay. However, the room was small and old even by European standards. For those who are used to North American style of comfort, it is best not to stay in this hotel. For Europeans, I think you can get much better value else where.
In the past, I have always just use the information from this website. However, I felt that I have to leave some comments this time because this hotel is really not worth it.
And Yes, the hotel staff was quite arrogrant, particularly the old woman who seemed as if all the people in the world owe her a million dollar ... it is almost as if she did me and my girlfriend a favor for letting us staying at an old, noisy, overrated and expensive (i.e. we paid the price as advertised on the hotel's website) hotel. Be aware.
The hotel was average, Rather little bit expensive for what they were, which was just very basic, exceptionally dark rooms in the city side. and staffs are unkindly and arrogant.
Good hotel but beware of Lucerne spiders
On our recent visit to Lucerne we stayed at Hotel des Alpes and though we had a very small room it was sufficient and the view was spectacular.We overlooked the famous Chapel Bridge and Lake Lucerne.No screens on the windows were a big problem with the heat because of the Lucerne spiders. No one warned us of the spiders though I knew from research they are known to hang from the ceiling of the Chapel Bridge. We had very,very large black spiders in our room that seemed like they flew and would dance on the ceiling.There was a netting screen for the window but it did not deter them.I slept uncomfortably the rest of the time worrying about the spiders which were very unusual looking and scary.The breakfast buffet was adequate and the location was great.Beware of the spiders please. Also beware of the dormer type windows in the higher rooms as I knocked myself out for a minute when I was unpacking my suitcase on the floor and raised up and hit my head on the dormer.
Great location, nice hotel
The hotel is on the river just steps from the train station. The breakfast buffet is quite nice with a wide selection of cold items including yogurt, cheese, cold cuts, cereals, hard-boiled eggs, etc. My room was on the Old Town side but that turned out to be a good thing: the soccer tournament was going on and my friends (with gorgeous lakeside view from their balcony) were kept up by the patrons of the loud, British bar next door. My room (a single) wasn't large but it was comfortable, although the bathroom was a bit cramped. The hotel staff is friendly and helpful.
The hotel location was great. the room was very clean, and relatively spaceous (not cramped, at least). The balcony overlooking the river was marvelous. The hotel staff were very pleasant and helpful, and the rate was very reasonable. We would definitely stay here again!
Awesome views from our room!
We got a room on the 4th floor, with large balcony that had the most spectacular view of Lucerne!! The room is really nothing special and pricey, (but less then some others I had checked.) Great location, kind of a pain to get too if you have too much luggage. It is in the pedestrian zone so you have to park across the river. If you stay, ask for a room as high up as you can (it has 5 floors).
TripAdvisor Reviews Hotel des Alpes Lucerne
Travel Blogs from Lucerne
Up early today in Mountparnasse Paris so we could leave the hotel by 6am to catch the 7.15am train to Luzern. First class so wasn't too bad. Got into Basel around 10.30am. Had a stop in Basel for a change of changes. Only had to wait about 30 minutes. Off again on train arriving in Luzern just after midday. Short walk across the bridge to our hotel …
We rose fairly early and had a delicious breakfast - the usual continental as well as eggs cooked to order and delicious coffee. We then had reception call two taxis to take us and the boys to the railway station for our train to Lucerne.
We had got a great deal on business class tickets for the Railjet. This gave us our own private …
After breakfast we headed to the boat station of Lake Lucerne to board our cruise to Vitznau. As we had the Tell Pass, today was to be our second free day, so we didn't need to pay for the cruise. Once on board we opted to pay the small fee to upgrade to first class. I think it was around 6 CHF each, but can’t remember for sure. First class …
Today was to be a slightly lazier day spent wandering around Lucerne. We got up and had another delicious breakfast overlooking the Kapelbrucke. Did I mention the wonderful view from our hotel?
Our next task was laundry. I read on TripAdvisor that there was a service laundry named Jet Wasch. We googled it and discovered it was at …
Today was our big day for a trip up to the top of Mt. Titlis to be in the snow and see the amazing views. Luckily we woke to a spectacularly beautiful morning with clear blue skies.
Firstly we had a delicious breakfast at the hotel. It was the usual Swiss style continental breakfast with lots of breads, rolls, cheese and meats. There was …