Great way to end our trip!

Spent the last night of our 10 day vacation (touring New England and Quebec) in Montreal at the Delta Montreal and it was great! OK, so it was a Sunday evening and the city was quiet, but the hotel couldn't have been better. Yeah, there are nicer ones I'm sure, but it was ultra clean, with a very polite and helpful bi-lingual staff, and in a terrific location. Rooms were big, well furnished with a real balcony, etc. The elevators worked flawlessly, but didn't take time to try the pool or spa facilities. Parking was $18 Canadian, vs. $21 at the Wyndham where we began the first night of our journey in Montreal. None the less, I like staying in different lodgings for the experience, but would highly recommend this genuine 4+ star hotel to anyone. Next time, though, I'll try Hotwire and see if I can get a better rate than what I got through Expedia. But then, it was 9 a.m. on the morning before our flight left at noon, so I think I was fortunate to have got that good of a deal on such short notice.

Disgusting

I was beyond dissapointed in this hotel. It was absolutely disgusting, the room was extremely dirty and there was a film of filth on all of the furniture. We were booked for only one night's stay so instead of complaining, we decided to go down for a nice relaxing swim and sauna.

I shouldn't have been surprised but the pool was a dirty color of green, the whirlpool had things floating in it and the benches in the sauna were all broken so you would have had to stand up, pretty relaxing hey!? The only redeeming part of this hotel is the location and the spa. It's a block away from the shopping of St-Catherine St.

and a fantastic Italian restaurant Bellagio's on University St. I should have asked for our money back. And oh ya, the elevators are still not working, so you'll have to wait in the lobby for 10 minutes in a line-up in order to get to your room. We'll never stay here again, yuck.

Not a 4-star hotel

Good location. Large rooms. Friendly staff BUT poor elevator service and Smoke-free rooms still smell of stale smoke.

Disappointing

We checked into this hotel at the last minute after a change of travel plans, most other reviews here said it was ok so we felt confident it was a good choice. When we arrived we were dreadfully disappointed. This was the luxury couple of days at the end of a fortnight travelling across Canada and we had hoped for something special having economised for the rest of the trip. The room was dated and tatty, chipped paint work, scuff marks on the walls with the hairdrier held together with sticky tape. This was meant to be an executive level room (they had no standards available when we reserved) so I was not impressed. Out on the dismal contrete corner that was the balcony was litter and cigarette ends - this was a non smoking room so whilst I accept the people may pop outside for a quick cigarette the hotel should at least clean up after them. One day we even had a dirty towel placed in the bathroom. For the most part the staff were friendly and helpful. However there was no-one to help with our luggage when we arrived at around 19.00 which I was surprised about (and annoyed having had a taxi journey with a driver from hell - very frightening!). The leisure facilities also suffered from the same tired look as our room. The pool was large which was nice, however the jacuzzi and general setting was not a nice relaxing one, it felt more like being at a public swimming pool; espcially as the first time we went for a swim there was an aerobics class taking place! The sauna was in the changing room which I personally don't like as I like to sit and chat to my husband rather than in a solitary silence on my own. We had breakfast delivered to our room one day. This was prompted, nicely presented and a reasonable price. The food was good too. Generally though this experience has probably put me off staying at a Delta hotel in future.

Still like the Delta

We stayed at Delta Montreal during Easter WeekendEven though the hotel is getting a bit frayed around the edges, it is still a great place to stay. Check for packages on their web site, there are usually some good deals.

Delta Montreal was average

The hotel was average. The staff was extremely friendly and accomodating, and the location great, however, the elevators were out of order during our stay, and use of the service elevators was not very efficient. The room was clean except for the stained carpet. The hotel we viewed on their website appeared to be the Delta Centre-ville, not the Delta Montreal (the Delta Centre-ville looks like a more high end hotel as compared to the Delta Montreal). Also note that the parking fee is extra ($18 canadian per night). Be sure to check out the jazz bar on the side of the hotel (I think its called Dibble's)

Nice Hotel

We thought the Delta was a great deal after spending a Saturday nigbt there. The room was large, the balcony was a nice feature, and the hotel was neat and clean. We received a complimentary all you can eat, huge breakfast and free parking. The location is very convenient to the downtown. Converted to $U.S., the price for all this was very reasonable.

Not what your reviews said

My husband and I just returned from a stay at the Delta Montreal and we were EXTREMELY disappointed with our accomodations. I had actually made our reservations based upon your reviews but will know better the next time we travel.

We had reservations for a non-smoking premier room. When we arrived and without being told, we were DOWNgraded to a regular room because there were no non-smoking rooms available. The room we were assigned to was small, dismal and appeared to have moles living under the carpet as there were large rolls in the rug. When we complained to management we were told that the hotel was going to renovate soon and that housekeeping would attempt to flatten the lumps in the dirty carpet. We asked for another room and were assigned, again without our knowledge, to a smoking room with a smaller lump in the less dirty carpet.

The chair in the room was soiled. The "balcony" was a dirty concrete slab littered with cigarette butts and used matches which remained that way despite a request that it be cleaned. The common area carpet next to the elevators on our floor was filthy. Oh, and they will charge you CN$1 for every phone call you make, a fact not listed anywhere.

We were not the only people among the conference we were attending to have major problems with reservations being made months in advance and rooms reserved being unavailable. No one I spoke with had the room they requested. This is unacceptable even at Motel 6 let alone at what passes as a world class hotel.

Why does the Delta Montreal accept "reservations" for rooms it knows are unavailable? Why does the Delta Montreal sell rooms that, at least in the USA, would be considered uninhabitable? Why does the Delta Montreal downgrade its guests if their choice of room is not available. Any other hotel, and especially a world class hotel, would not only upgrade but would go out of its way to accomodate the guests.

I will say that most of the staff were excellent. It is a shame they must work for a hotel that bills itself as 5 star but is much, much less.

Delta Montreal...a Great Hotel!

We just returned from 3 nights in Montreal. We stayed at the Delta Montreal and loved it! It is right downtown,near the shops and restaurants of Crescent street and Denis street, it is also across the street from the metro stop. The hotel has large,lovely rooms with balconies a very nice gym and indoor pool. The service was great in the bar and restaurant. The part that impressed us the most was that although this is a luxurious hotel,they welcomed our 3 children and did evrything possible to make the kids stay enjoyable! I would highly recommend this hotel!!

Delta Montreal provides great value

We happened upon the Delta Montreal several years ago. It is a truly fine establishment, but I think that one of the finer points of the Hotel is overlooked by most visitors. I find the balconies to be the main selling feature to this hotel. I like to be able to open a window in a hotel, but Delta takes it one step further by providing decent size space to sit or just overlook my favourite North American city. The staff are first rate, the Room Service very good,

the pool and gym superb. Spoil yourself next time Delta Montreal provides great value!