De Syloia Hotel
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Historical Traveler Reviews De Syloia Hotel Hanoi
Great Hotel. Excellent Service
We stayed in this hotel in april 2006 for 3 nights. We really appreciated our stay there.
The hotel is located in the embassy quarter, which not the most popular but very nice and close to excellent restaurants.
The service at the front desk was amazing. They helped us to get train tickets for Sapa and Hue and kept our luggage the entire day of our departure, so we could enjoy our last day without worrying about our luggages.
Our room was very big, clean, with fresh fruits everyday.
I strongly recommend this hotel to anyone willing to find a nice hotel with great service
Pretty good hotel for the price
They were kind enough to let me leave my baggage overnight as I was going to Halong Bay. The breakfast is not bad and they give you a free newspaper. All in all, not a bad hotel taking the price into consideration.
Great hotel with good service
My boyfriend and I stayed at the De Syloia from 23-27 Mar. We were given room 102 which was very clean and up to expectations.
Unfortunately, on the morning of 24 Mar at about 9am, there was a loud constant knocking coming through the walls. I am a light sleeper so I was thoroughly annoyed at having my sleep disrupted. I rang the reception who apologised for the renovation that is taking place at the facade. I asked for a room change and after checking, we were given another room on the 6th floor (room 602).
The room quality was just as good (but the lift lobby area has a musky smell that wasn't present on level 1) and thankfully, the knocking noise became a soft thud.
Overall, a great hotel with good service. The bell hops were very helpful and were most willing to provide information with a smile. The location was also away from the hustle and bustle of Old Quarter (we were glad we were not staying there with all that constant car horning!) but within walking distance (15-20 mins but lots of shops along the way).
We would recommend this hotel to anyone visiting Hanoi :)
Great and fairly central place in Hanoi
I stayed at the De Syloia for 9 nights in November, (after havng been to Hanoi twice before, and stayed in places in the old part of town). The De Syloia is just outside the old bustling part of Hanoi. I find it too crowded, touristy and noisy there, and the De Syloia offers a good alternative. It's only about 10 minutes walk from the lake and the old quarter.
The hotel itself is in a stylish 9-floor building, wiht spacious rooms, a small gym, and a restraurant. Pretty much all staff were extrememly friendly (in that nice, natural way often missing), the rooms are well looked after, and it's very quite. Rooms have double-glazing, which, in a place like Hanoi makes a huge difference. Every morning there was a newspaper (the very good english-language Viet Nam News), and the included breakfast (including both continental as well as vietname choices [pho etc.]).
I found the gym too small to be of great use, and the restaurant was good, although in town better (both food and price-wise) places can be found.
For about 70US$ it's a really good place, and I'll stay there again next time.
In the hallways orginal vietnamese paintings are displayed that are available for purchase. Nice things, but galleries in town have better prices.
Great boutique hotel with 5star service
My husband and i stayed at the De Syloia for 3 nights and had a wonderful experience. Our reservation was made via email and we took an airport taxi (US$10) from the the airport as the hotel transport was not available. The food at the hotel restautant Cau Cay is a good start to experiment Vietnamese food at very reasonable prices. Hotel guests get a 10% discount too. Be sure to make a reservation though, as the place is not very huge. The vietnamese coffee they serve during breakfast is good, not too strong, though not piping hot. For breakfast, they prepare omelette, noodle soup etc upon your order and can arrange for breakfast to be served in your room as well.
The hotel is in a quiet and safe neighbourhood and a must try is the Emperor restaurant a 5 min walk away. Fantastic vietnamese food, nice ambience.
The room is spacious, clean and well-maintained and the bathroom rather huge with a bath tub. Cable TV and frills like bathrobes, slippers, shoe shine are a nice touch, together with 2 bottles of water each day, fresh fruit, choc etc.
I would highly recommend the De Syloia to anyone visiting Hanoi!
We Loved our Stay
My wife and I spent 5 nights at the De Syloia Hotel - we only planned to stay for 2 nights but we so enjoyed our time there we stayed longer. Our experience was very different to the very critical report by the Aussie customer! The staff were lovely, the food was tasty and interesting and very resonable in price. The rooms were great and very clean. Inparticularl the bell boys were great and always wanting to help. We would recommend this hotel to anyone. We also called in to the Sofitel Metropole for a drink and looked in on their rooms and they were no better than the De Syloia and rates are much higher. We spoke to a number of couples who were staying at the Soffitel Metropole and all were very disappointed. We would certainly return to the De Syloia. Thanks
Dave and Barbara
Good location, price, service for a boutique hotel
After reading the last reviewer's comments, I think that my experience was much different and might be indicative of the consistency of this hotel. My wife and I went in the middle of March 2005 and thought that this hotel was perfect for what we were looking for, which is a small, slightly out of the hustle and bustle, boutique hotel. When we arrived at the airport in Hanoi, the hotel was supposed to have transportation ready for us, but the driver had a flat tire. When we arrived at the hotel the manager apologized deeply, and upgraded us to the best room in the hotel, room 111, which I recommend booking if you can can. It is a huge, two room suite with artworks from the Vietnamese Fine Arts Museum on loan adorning the walls-and available for purchase. The room was otherwise average in terms of amenities. It had a newly renovated bathroom with a shower and separate jacuzzi tub. I agree with the last reviewer that the hot-water runs out pretty quickly and I brought the issue up with management on our departure. If they're as responsive about everything else then I think they'll fix this problem, too. The location is in the French-quarter of Hanoi, and is just a couple of blocks away from Hoan Kiem Lake and the surrounding restaurants and sights to see. We thought breakfast was great, including fresh made omelletes made to order, Vietnamese coffee, and other standard fare. This was included in the room rate, which I think was a pretty good deal. In all, we were pleased with the DeSyloia, and would reccomend it as alternative to some of the other major hotels in the city if you want a place with personality.
We're always a sucker for a "boutique hotel" and when the de Syloia's name cropped up several times through the grapevine, we decided to abandon our rarefied digs at Hanoi's Metropole to head to the De Syloia. Unfortunately, the "sucker" term dominated our experience from our first step throught he door. While Vietnamese printed rack prices are never a guage to go by, even the De Lyloias' discount to US$65 from the printed $90 is no real bargain. Adding insult is a hefty $10 surcharge for a second person - presumably to compensate for breakfast. In reality, if you can finally get to the breakfast room after waiting some 10 minutes for the hotel's single crowded elevator, you are likely to find all the tables full, and the selection woeful. Stale pastry, cereal, and a tasteless congee gruel. Add toast and orange juice, and that's pretty much it.
Admittedly the beds are clean and comfortable, but the pillows hard. The bath barely fills a third before it runs out of hot water - all par for the course in Vietnam, but not for one that tries to position itself as the boutiqe alternative to 5 star hotels. Bell boys pointedly asking for tips in a country that traditionally eschews gratuities goes back to poor management training. The fact that the hotel desk also lost some important papers, and after repeated requests to speak to the manager he never personally replied, leaves us with a sour experience.
A Beautiful Place
We stayed here for 6 nights in December 2004. This is a lovely little hotel. It's a short walk (15 minutes) to Hoan Kiem Lake. Be sure to visit the excellent restaurant, Emperor, right around the corner.
Fantastic hotel for a comfortable stay in Hanoi
I booked this hotel after reading a couple of good guide book write ups (Lonely Planet and Footprints - the latter being a very good guide book, but the way). I'm so glad I did.
The location: only a 10 minute walk from the Hoan Kiem lake and surrounding street bustle, with shopping galore. However, unlike many of the main roads in Hanoi, there aren't VAST amounts of scooters and mopeds at all hours of the day and night. There's also a convenient ATM next door.
The rooms: Amazing. Lovely and spacious, tastefully decorated with big, comfortable beds and excellent bathroom facilities. As good as, if not better, than many a Western hotel I've stayed in. You also get complimentary fruit and 2 bottles of water per day, which is ideal for keeping you upright during a full day of walking around the hot city. Flowers and chocolates on the pillow were a nice touch. Cable TV, too - not that you should be spending much time watching it. Safes are included.
The service: This is the exceptional part - best I've even known. Staff speak good English and fall over themselves to be helpful. Two instances really stand out - we handed in some laundry and asked for it back the next day. We got back from a day trip the following day and waited for the knock on the door. Nothing. So I asked reception, and it turned out they had got the laundry back the SAME day as we put it in, and folded it neatly in our cupboard. I also managed to leave my camera battery charger behind after leaving Vietnam. A quick e-mail was all it took for the manager to airmail it to me, refusing any payment whatsoever (it arrived 3 days later in the UK). Outstanding. The bellboys were also incredibly friendly and helpful, ensuring we avoided some of the less-than-honest taxi drivers of the city...!
Food: the Cay Cau restaurant is a great place to experiment with Vietnamese food. Highly recommend the intriguingly named 'Beef on Metal Net' and the less mysterious 'Shrimp on Bamboo Tube'. Wine can be pricey, but then it is shipped from Oz and France.
At a price of only about USD$65 a night, I really can't recommend this place enough - all the creature comforts of a luxury chain hotel, with more Vietnamese charm and less expense.
TripAdvisor Reviews De Syloia Hotel Hanoi
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