Highly Recommend

Got a great deal through Expedia at this hotel. It is across the street from the train station so really easy to find. The staff were really friendly and helpful. The rooms were very clean and really great service from the cleaning staff in tidying up the room. It was quite hot when we there so they turned the a/c on and closed the curtains to keep the room cool for us when we got back. The indoor pool area was a bit warm but refreshing none the less.

Highly recommend a stay here.

O.k., but not WOW....

the rooms were updated and bathroom modern, but the dining area was sub-par. we only stayed one night, and that was enough for me. I did like the "modern" style of the upgrade, but it was all superficial - some noise issues. very close to train station, but far away from the old part of town, which is the best part to be...

Only for the relaxation Center

I came to this hotel on november 2004.

The room was correct but the bath is short.

The staff is not really very helpful.

I think that the only good point of this hotel is the relaxation center.

It is a bit small but very nice after a day of walk in the city.

Alfa de Keyser hotel

This hotel is right in the heart of this beautiful city, we got a great deal but breakfast was expensive ,but Antwerp is full of lovely cafe's to eat, it was clean and tastfully furnished, staff were friendly and spoke English well , in all a great place to stay!!

It was a dream !

A group of 6 of us stayed for a long weekend break at this hotel. We booked it online and hoped it would be perfect for us to visit our Belgium friends. We were not dissapointed. The hotel was very clean, is ideally placed in the centre of Antwerp and has superb reception staff. They were always very friendly and helpful whatever time of the day. I remember one gorgeous receptionist who almost stole my heart too !!

It was a dream !!!

Justin

A warning

This place is a total dive masquerading as a four star hotel.

That's a complete joke.

We had 8 rooms for 15 people, the smell of sewage in some of the rooms was unbearable, the air condintioning was non functional in most of them.

The bar is a smokey cave in the back of the hotel.

The elevator recognizes your key card 1 out of three times.

There is a SAS Radisson that is a bit more expensive but a world away quality wise.

Antwerp is great shame about the hotel!

This hotel is situated near the station and easy to find. The reception is clean and all staff are very very helpful.

This hotel is currently being refitted floor by floor, If you like to lie in past 9.30am forget it the hammering and drilling will wake you.

There is also a very strong stench of sewage (drains/excrement) in the corridors of some floors. We were on the fourth floor and asked to be relocated.

The second floor was a little better so we decided to give it a try, in a apparently newly "refitted" room tha had some scrapes on the walls. The room and bathroom were clean. The bath is a fine if you are short, but I am 5'6" and even my knees were above water when reclined. Although the room initially was stench free in the morning, the bathroom had an extremely strong stench of excrement. The mirror steams up due to the poor ventilation in the bathroom. The air-conditioning is also loud and some people will have problems sleeping with it on. The leisure area has a small gym, pool (about 20'x20') but it does have power jets that you can swim into, spar bath, sauna and a Turkish bath (steam room) that was out of order and no lockable lockers were available.

The Bar was closed, but all rooms have a mini bar. Breakfast was available but we choose to eat out.

Very disappointing

Stayed at the Hotel Alfa de Keyser last weekend and it was a very disappointing experience, we ended up switching hotels on the second night. Our room had scuff marks on the walls and our floor had a smell of sewerage. Do not bother.

Mediocre

I had a rather npleasant stay here in late 2003. Parking and traffic generally in the area is a nightmare. The hotel is above a garish, noisy burger bar. Rooms unremarkable, rather cramped and basically furnished. Heavy stench of stale cigarette smoke throughout the hotel (welcome to Belgium!). A business colleague staying with me was disturbed to find the hotel charged an additional unauthorised amount to his credit card after leaving - took several phone calls to sort out.

Disappointing

Stayed for two nights at the Alfa De Keyser Hotel in August 2003. The hotel is located just across the road from the main train station and on a busy main street next to a famous burger bar. Despite this our room was quiet.

The reception area was impressive however the rooms were very disappointing. Our room was basic and had a very depressing feeling to it. It was dark and not particularly clean. The air conditioning wasn't working however we did get that sorted out without to much trouble.

We booked the room via the internet and paid a discounted rate however when checking out the receptionist tried to charge us the full price.

She was most instant and not very polite. On producing documents I had taken with me she eventually amended the bill.

Overall I feel the hotel would benefit from being refurbished and although we did pay a discount price I wouldn't stay here again