Hotel de Castiglione
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Historical Traveler Reviews Hotel de Castiglione Paris
Definitely not a 4 star....
The Hotel lobby was quite nice and the staff was friendly, but the rooms were horrible. The furniture was old and beat up and my parents room had a musky smell. While the location was wonderful, this hotel certainly was not worth the costs and I would not recommend it to anyone.
Room with no view
I stayed (3) in a room. The beds were singles which is not to be confused with twin. They're very narrow and not especially comfortable.
The third bed was really a fold out fouton--also HARD!. The walls are covered with fabric that has been stapled on--imagine! No bathmats OR shower curtains! Breakfast was excellent ditto the service from staff.
We found it to be acceptable
We have been to Europe many times, and we don't expect too much from European hotels. We expect good service and decent accomodations, but everything is small in most of the hotels we have stayed in and we are used to that.
We honestly had no problems with this hotel. The staff was efficient and while I don't recall anything outstanding about the stay, I don't recall anything terrible either.
I was surprised at the reviews here. We found it to be average.
Could Have Been Worse
There is no question that the only thing that is four-star about the Castiglione is its location which is very central to shopping and museums. The A/C did not work in the first room we were given, and we had to make a scene at the front desk to get another room. That particular desk clerk was rude and unhelpful, but other experinces we had with the staff were satisfactory. The room was not great by US standards, but acceptable. Furnishings were rather worn and we had a problem with our in-room safe that locked and would not respond to our code. Getting the safe open was a major hassle, but the staff did do their best on this problem. In summary, the Castiglione is over-priced if you want a nice facility, but fairly priced if you are more interested in location.
Better than I feared
I discovered the four previous reviews of this hotel about an hour after booking it so I arrived in fear and trepidation. However the receptionist was polite and pleasant, speaking English when my French gave up. Yes, the corridors were narrow and the room was small but it was perfectly adequate for a short stay (3 nights) and the bed was comfortable. On the plus side, the location of the hotel is excellent, a few minutes walk from the Place de la Concorde and the Madeleine, and it is a lot cheaper than the other hotels nearby, such as the Crillon!
On arrival, a female receptionist greeted us very rudely.When we protested about the shabby rooms we were offered even more shabby rooms. The wall-paper was worn and peeling, the furniture rickety and not worth 1 Euro cent. The corridors were clattered with old furniture that would make it difficult to escape in case of fire.The "restaurant", reception and lobby area decorated with cheap furniture and completely different than brochure. When we complained the staff told us that they had just refurbished.Very misleading.. In the end we filed a complaint to our agent and were sent to a real 4 star hotel at the same price.
Definitely not 4* hotel. Very disapointed with furnishings in bedroom and lobby needed smartened up.
Furniture was needing painted or replaced, especially in the bedroom given to me
Cute location - great access for walking to Champs Elysses and Place de La Concorde etc.
Great shopping area but that's all.
Staff friendly and helpful.
Overall verdict ok for location but badly needing refurbished and certainly not 4*.
Rude staff and a dump to boot
What a lousy hotel. the rudest hotel staff I have ever encountered anywhere. One desk clerk said "you have no right to use our refrigerator" (it was in our hotel room!)The bathroom would be great in a torture chamber. the bedroom--horrible, peeling wall paper, tired old pink wallpaper. a depressing place. I couldnt sleep --perhaps haunted by the ghosts of unhappy travelers
Standard Room was not even nice enough for the help.
We made the mistake of booking through a hotel booking company. Apparently they give their "Standard Rooms" to these companies and then feel no guilt about the sorry state of the rooms. The wallpaper was stained and ripped and the room had about one foot of space on either side of the bed with no side stands. The bed was tilted towards the top and was the lumpiest bed that I have ever tried to sleep on. We tried to get another room, but the "Upgrade" would have cost us $140 U.S. dollars. We were all ready paying 155 U.S. dollars, so we atttempted to make the best of a bad situation by joking about the situation we were in. I have stayed in Hotel 6's in the states that were far more comfortable. My advice is to stay away from this hotel.
TripAdvisor Reviews Hotel de Castiglione Paris
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