Hilton Garden Inn Times Square
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So we arrived without incident bar the fairly predictable long queue at immigration. The only plus is you can actually see the NY skline as you queue up. More queues to get in the shared shuttle & our first of many miserable people 'serving' us. After a very messy pick-up process you do get good NY views, particularly of the Statue of Liberty …
It was an early start this morning because we were trying to fit in everything. It was good because it was a free day and we could please ourselves.
Jumped onto the hop-on hop-off bus and went first to the Empire State building. Entry to the Observation platform was included in the hop-on hop-off bus ticket. We got the lift to the 80th …
Having felt like the Griswold's (minus the kids) driving from San Fran to Vegas we are now off to New York!! Not a good start with our flight delayed by 2 hours and Karina making me call the hotel to tell them (they thought I was a goose) but we finally made it to the big apple!!! Got to the hotel around 11pm so a quick walk around Times Square and a slice of pizza for dinner
This morning we headed to Grand Central Terminal, via Rockafella Plaza, to get the train to the New York Botanical Gardens. Why you may ask would we want to visit botanical gardens in January? Well it wasn't really to see the plants, but to visit the Holiday Train Show which takes place over the Christmas period every year. In the Conservatory, …
Wow, what a crazy, crazy day!! So hectic, every camper with hysterical tears, running around making sure that they had said goodbye to their campers and had given their favourite counsellors their email addresses etc...
I thought arrival day was mental, but this was something else... it was so hard to say goodbye to …
How has this hotel rated in the past?
- Room service
- Free High-Speed Internet
- Wheelchair accessibility
- Fitness/Health center
- Business Services
Historical Traveler Reviews Hilton Garden Inn Times Square New York City
The room was small but clean. Everything was new, which was nice. They were still doing some renovations, so this was a bit of a pain, but overall it was a fine stay. We have 2 teenage daughters and this location worked well - we could pretty much walk everywhere. There were some good restaurants nearby and all the Broadway theaters were very close. Can't beat the location. When we checked in, our room type was not available, so we were given the opportunity for another room the next morning. When I came down to inquire about the room, the staff was well aware of the situation and we had no problem moving to another room that was a little larger. One complaint was the maid service -- they came early and knocked on the door even with the Do Not Disturb sign. We would certainly stay here again.
Yes their rate was $400 a night. However, I got way with $350 + taxes because I'd been waled here by the equally bad Hampton Inn Times Square.
This hotel became a Hilton hotel on September 23rd. All reviews before that shouldn't count to this hotel since it was a Days Inn hotel, and this hotel REALLY does not deserve any rate less than 4 points.
I enjoyed my stay at this hotel very much. The level of service was even more apparent after I left my toiletry kit in the bathroom. The housekeeping staff promplty sent the kit to me and nothing was missing. Because I left my kit in the bathroom, they thought I had decided to stay another night. They charged my card for the extra night. When I called to discuss the overcharge they promptly and very courteously gave me a credit for the extra night. I did not get the ususal New York run around. It was very impressive.
Quality facilities, good location
I was offered a deal (but still quite expensive) here after another hotel fell through. Saw the mixed press. Well the renovations were complete when I arrived. Large, clean room with LCD TV desk, Herman Millar chair, free internet, microwave, fridge, coffee maker, massive comfy bed.
Yeah, sounds OK doesn't it? It was. I didn't use the staff or features outside my room much. While any service I got was accurate it was hardly friendly but this is Midtown Manhattan isn't it?
I'd go back there if I needed to be near Midtown.
Anyway that's my 2 pence worth. Thought I should review as I found this site useful.
I am writing this review to express my extreme disappointment in the lack of care Hilton has for their guests. I recently met my mother and sisters in NYC for a long weekend. I took the train down from Boston and was going to meet my family at the Days Hotel we had reserved at 790 Eighth Avenue. After walking past 790 Eighth Avenue several times in the pouring rain I realized that nowhere was there a sign for a Days Hotel or the ADDRESS for 790! I couldn't believe it I thought that I must have the hotel name wrong. I double checked my itinerary and it definitely showed the Days Hotel was booked and that the address was 790 Eighth Avenue. I took my chances and went in to the Hilton Garden Inn which was the only hotel nearby and found out from the rude front desk clerk, who I could barely understand, that Hilton had bought the Days Inn two weeks prior and never BOTHERED TO CONTACT THEIR CUSTOMERS WHO HAD RESERVATIONS TO INFORM THEM OF THE CHANGE!! After I got over the shock and anger that I had over this, I asked to check in to my room. I received a room with two double beds - but we had two room reservations and both were supposed to have two double beds but the other room that we were given just had a king bed. The renovations that were taking place made the lobby look awful and the staff was rude. The concierge didn't even know how to tell us where to go for good shopping! Luckily, NYC is a great city because the Hilton Garden Inn was an awful experience.
I stayed one night at the Hilton Garden Inn Times Square at the beginning of October. It was a fantastic experience. The location is ideal: in the morning I walked up to Central Park to go running; and of course you're right there at Times Square. There's not much to say about the hotel lobby area, but my room was spacious, all newly furnished, flat-screen TV, and an attractive contemporary decor. Free internet access is available at two computers in their "business center"-- a definite plus! My only complaint was that starting about 7 am, the hallway outside my room was very noisy. Primarily due to the housekeeping and maintenance staff. But the front desk was extremely friendly and helpful. I left my room key at the front desk before going running, and when I returned, the guy recognized me and asked how I enjoyed my run. If I ever have occasion to spend a night in the City again, I would surely return to the Hilton Garden Inn.
Dont Believe The Bad Reviews
All I can say is that this is a great hotel and is in an excelliant location, very central to everything. I was a bit worried about the comments below but they were totally unjustifiable. Definitely recommended!
We were very nervous to stay here after some of the reviews, but it fit our very limited budget for a 1 night stay in NYC.
Wait until renovations are completed
Be warned: This hotel was under major renovations and the construction
work was LOUD and started early. When I stayed there, windows were being replaced in the next room. Other than that, this place is in a good location and is a decent value for NYC and I would recommend it once work is completed.