Hilton Garden Inn Times Square
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How has this hotel rated in the past?
- Room service
- Free High-Speed Internet
- Wheelchair accessibility
- Fitness/Health center
- Business Services
Historical Traveler Reviews Hilton Garden Inn Times Square New York City
More than satisfactory - would stay here again
The room was small but clean. Everything was new, which was nice. They were still doing some renovations, so this was a bit of a pain, but overall it was a fine stay. We have 2 teenage daughters and this location worked well - we could pretty much walk everywhere. There were some good restaurants nearby and all the Broadway theaters were very close. Can't beat the location. When we checked in, our room type was not available, so we were given the opportunity for another room the next morning. When I came down to inquire about the room, the staff was well aware of the situation and we had no problem moving to another room that was a little larger. One complaint was the maid service -- they came early and knocked on the door even with the Do Not Disturb sign. We would certainly stay here again.
Decent room, awful hallways, nice lobby...Bad Service, not worth $400+ per night
Yes their rate was $400 a night. However, I got way with $350 + taxes because I'd been waled here by the equally bad Hampton Inn Times Square.
The looby of this hotel looks, nice, the hallways a dim and dirty, and the rooms are blah!
Decent bed, terrible pillows...and noisy airconditioning.
Free internet, and the desk lamp had no shade for the flouresent desk lamp. The room entry hallway light wasn't working, and went unrepaired, although Housekeeping was notified.
Yes, flat screen TV, but it couldn't be viewed from the desk.
Tiny room, bad lighting throughout, and noisy hallways. The desk had a sign mentioning that one could print documents through their inroom connection, but management had no idea how it was supposed to work.
The lobby was mobbed day into night with arriving busloads of guests....and the desk staff was overwhelmed.
Stay away!!! espeically at $400 + tax per night.
Great hotel, overall rating isn't fair!
This hotel became a Hilton hotel on September 23rd. All reviews before that shouldn't count to this hotel since it was a Days Inn hotel, and this hotel REALLY does not deserve any rate less than 4 points.
My friend and I booked different reservations. One was for the night of the 22nd and the second was for the night of the 23rd. Both reservations was for Days Inn Midtown Hotel (previous name). After we managed to find a lower price and according to their best price guarantee - we both got our nights for free!
After we arrived to the hotel, which was still under final renovations in the lobby - the hotel's manager, which was already a Hilton manager, immediately honored our free nights and let us stay. Regardless of the fact that it was free of charge, this was definitely one of my best hotel experiences I have ever had in New York:
- Best location anyone can ask (1 block from the heart of Times Square) and a main subway station just across the street.
- Renovated hotel. New rooms, 32" Plasma TV, Microwave and Fridge. Oh, and the beds... aaaahhhhh... our trip to NYC was short, but we really felt like staying in bed...
All and all, this is the best hotel anyone could wish for himself when visiting the city and looking for a clear, quite, centered room with no fancy facilities.
I enjoyed my stay at this hotel very much. The level of service was even more apparent after I left my toiletry kit in the bathroom. The housekeeping staff promplty sent the kit to me and nothing was missing. Because I left my kit in the bathroom, they thought I had decided to stay another night. They charged my card for the extra night. When I called to discuss the overcharge they promptly and very courteously gave me a credit for the extra night. I did not get the ususal New York run around. It was very impressive.
Quality facilities, good location
I was offered a deal (but still quite expensive) here after another hotel fell through. Saw the mixed press. Well the renovations were complete when I arrived. Large, clean room with LCD TV desk, Herman Millar chair, free internet, microwave, fridge, coffee maker, massive comfy bed.
Yeah, sounds OK doesn't it? It was. I didn't use the staff or features outside my room much. While any service I got was accurate it was hardly friendly but this is Midtown Manhattan isn't it?
I'd go back there if I needed to be near Midtown.
Anyway that's my 2 pence worth. Thought I should review as I found this site useful.
Bad Experience at the Hilton Garden Inn, NYC
I am writing this review to express my extreme disappointment in the lack of care Hilton has for their guests. I recently met my mother and sisters in NYC for a long weekend. I took the train down from Boston and was going to meet my family at the Days Hotel we had reserved at 790 Eighth Avenue. After walking past 790 Eighth Avenue several times in the pouring rain I realized that nowhere was there a sign for a Days Hotel or the ADDRESS for 790! I couldn't believe it I thought that I must have the hotel name wrong. I double checked my itinerary and it definitely showed the Days Hotel was booked and that the address was 790 Eighth Avenue. I took my chances and went in to the Hilton Garden Inn which was the only hotel nearby and found out from the rude front desk clerk, who I could barely understand, that Hilton had bought the Days Inn two weeks prior and never BOTHERED TO CONTACT THEIR CUSTOMERS WHO HAD RESERVATIONS TO INFORM THEM OF THE CHANGE!! After I got over the shock and anger that I had over this, I asked to check in to my room. I received a room with two double beds - but we had two room reservations and both were supposed to have two double beds but the other room that we were given just had a king bed. The renovations that were taking place made the lobby look awful and the staff was rude. The concierge didn't even know how to tell us where to go for good shopping! Luckily, NYC is a great city because the Hilton Garden Inn was an awful experience.
Great location, great room, great service
I stayed one night at the Hilton Garden Inn Times Square at the beginning of October. It was a fantastic experience. The location is ideal: in the morning I walked up to Central Park to go running; and of course you're right there at Times Square. There's not much to say about the hotel lobby area, but my room was spacious, all newly furnished, flat-screen TV, and an attractive contemporary decor. Free internet access is available at two computers in their "business center"-- a definite plus! My only complaint was that starting about 7 am, the hallway outside my room was very noisy. Primarily due to the housekeeping and maintenance staff. But the front desk was extremely friendly and helpful. I left my room key at the front desk before going running, and when I returned, the guy recognized me and asked how I enjoyed my run. If I ever have occasion to spend a night in the City again, I would surely return to the Hilton Garden Inn.
Dont Believe The Bad Reviews
All I can say is that this is a great hotel and is in an excelliant location, very central to everything. I was a bit worried about the comments below but they were totally unjustifiable. Definitely recommended!
Great Value - ignore the bad reviews
We were very nervous to stay here after some of the reviews, but it fit our very limited budget for a 1 night stay in NYC.
When I booked this earlier in the month (and when I drove by it 9/21 while in NYC for the day on business) it was a Days Hotel. When we arrived Saturday 9/24, it was a Hilton! After a bit of confusion from the street, we figured it out (namely by noticing that the Hilton signs basically were sheets draped over the Days Hotel signs), and had a great stay at a great price. (Later on, even one of our cab drivers was confused. We said Hilton on 48th & 8th and he took us to another Hilton!)
Renovation, from what I could tell, is largely finished, although they still need some finishing touches. We did not notice any work being done while we were there. Our room on the 7th floor was brand new. We had 2 queen beds, a desk & chair, great flat screen TV (although not many channels available), microwave, coffee maker and fridge. The room was very clean and comfortable.
The staff seemed a bit confused (they had become Hilton employees the day before, one of them said). The bellman told us he had to accompany us to our room because he has the master key and our keys didn't work (???) We decided to take our own bags up and our keys worked just fine.
The room was nicely decorated and the beds were very comfortable. The room was missing little things (a clock or clock/radio, extension cord so the microwave can be plugged in, fan in the bathroom) but those things didn't matter much to us. One of my companions used the gym and was satisfied, she said it was small and she couldn't figure out how to change the channel on the TV, but it was just fine. The hotel has a parking garage - I parked my car there and had no problems. From around noon Saturday to 3pm Sunday cost $56. One thing to know is you can't access your car during your stay - take all your belongings with you.
The location can't be beat - we were right around the corner from the Ambassador theatre, where we saw Chicago - great show. Just a few blocks to Times Square, Rockefeller Center & Fifth Avenue. A subway station is just around the corner. Great shopping and restaurants all around. Cute & tasty Mexican place just across the street and around the corner, I forget the name. We had a great lunch there.
Very satisfied with this hotel, we would stay there again if it stays around the same price. Great value & location!
Wait until renovations are completed
Be warned: This hotel was under major renovations and the construction
work was LOUD and started early. When I stayed there, windows were being replaced in the next room. Other than that, this place is in a good location and is a decent value for NYC and I would recommend it once work is completed.