How has this hotel rated in the past?
- Shuttle bus service
- Drycleaning onsite
- Meeting rooms/conference facilities
- Tennis Court
- Airport Transportation
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TravelPod Member ReviewsCustom Hotel Los Angeles
This review is the subjective opinion of a TravelPod member and not of TravelPod.com.
Historical Traveler Reviews Custom Hotel Los Angeles
Great Layover spot
We booked the hotel with a great rate (for L.A.) knowing we'd stay during their soft opening for our layover enroute to Bangkok. Although the airport shuttle was not operational, the staff comped us for the taxi each way. All staff we encountered were very attentive. The room was small, by U.S. standards, but very comfortable and functional. Loved the bedding.
Ein tolles Hotel für eine Zwischenlandung
Wir waren auf dem Weg nach Bangkok, wir hatten einen (für LA) tollen Preis für das Hotel bekommen und wussten, dass es noch in der Eröffnungsphase steckte. Der Flughafenshuttle verkehrte noch nicht aber die Angestellten besorgten uns auf Kosten des Hauses ein Taxi. All die Angestellten, mit denen wir es zu tun hatten, waren sehr aufmerksam. das Zimmer war für die USA klein aber es war sehr komfortabel und funktionell. Ich war von der Bettwäsche begeistert.
Lovely, Friendly and Enchanting!!!!
Our stay at Custom Hotel was great! my husband and I wanted a weekend for ourselves and we decided to stay at Custom.I fell in love with the hotel when I saw it was all black, I knew then that it would soon become my favorite Hotel In L.A.The staff was very friendly and very helpful! our check-in was fast and smooth, our room was Amazing!!! we stayed in the 12th floor and had an amazing view of Marina Del Rey the room was clean and welcoming, our king size bed was just heaven to sleep on.Over all we had a great time at Custom Hotel and we look forward to returning for the opening of the restaurant and Pool. We both Recommend Custom Hotel to anyone who is looking forward to take a break from the real world.
Boutique experience falls a bit short
I am a tireless researcher when it comes to travel plans and accomodations. We recently had a last minute trip to LA due to death in wife's family. We wanted fair accomodations that wouldn't break the bank, and that would be close enough to the airport to get back and forth.
I looked around and saw the custom hotel. The descriptions in the various travel portals made the hotel look a bit cheap, but the few reviews posted were positive and best of all the hotel was new. In my experience a brand new hotel is generally a postive experience just due to the nature of the "newness" of the accomodations. I poked around some more and went to their website. The website showed better pictures and a better feeling of what the hotel was like. Even better, there was an online promotion on the website for winter discounted special. The room was only $105 per night. So I went for it.
We got to the hotel very late at 3am in the morning. The hotel is painted a flat black with very strange purple lighting in the parking lot. This does create a sense of being in the Twilight Zone - especially since the hotel is minutes from LAX and right next door to a Ralph's Supermarket and Bowling area! Not quite Sunset Blvd or Rodeo Drive.
We tried to look for the entrance which was around the side and a corner. There was no one in a little glass cubicle outside nor anyone at check in desk. After a few minutes someone walked in at check in. I discovered that valet parking was $20 a day and that the cubicle was where the parking attendant sat. When I remarked that the website never mentioned any parking charges the front desk attendant remarked that there was easy street parking nearby.
So I drove around the corner and parked for free! You can park on the block where the Bowling Area and Bank of America is, or park a couple blocks behind in the residential neighborhood. Either way, a two minute walk beats $20 per day in my book.
The area itself when we arrived looked very dangerous but during daytime we discovered it was pleasant and fine. The hotel is new. Just opened the week before we arrived. The furnishings and decor do try to be "boutique" but fall a bit short. If by "Boutique" you mean modular dark furniture, small LCD screens and ridiculous, high priced trinkets for sale a la W Hotel - then boutique Custom Hotel is.
The lobby was chic enough and when you entered the elevator, a big smiling face of some generic man (or woman depending on the car) would greet you which was disconcerting everytime we got in the elevator. The hallways were so dark even in daytime that you could barely walk around. Again, I appreciate attempts to copy the W Hotel, but dark and purple does not make a W Hotel make.
We had a standard Queen room that overlooked the construction next door. We were on the 7th floor and it was fine. Everything was new. The bed configuration was quite odd facing the window but the flat screen was attached to an arm to the left of the bed which made watching tv while laying in bed awkward. Also the positioning of the bed made the sun come right in your eye through the curtains (which were not that opaque) during sunrise. On the counter above the safe when you first walk in are a variety of items for sale from candy bars to condoms to pink duct tape.
The most annoying feature of our room hands down though was the lack of any storage or drawers for clothing. We arrived with clothing suitable for a funeral as well as casual clothing which ended up sitting jumbled in the suitcases on the floor. The hotel does provide a freestanding metal rack with hangers but no where to put your socks, underwear or shirts. I think this could be remedied very easily but simply getting a modular plastic drawer set from Container Store or Ikea for very low cost. Also the look would match the decor of the room.
Also, the room was very very dark. I know that was the theme of the hotel, but even the W has plenty of lighting in the room itself. The carpets were made of extremely cheap material - the kind of burlap twist they use in retail stores to guard against wear. There was one of those alarm clocks with an ipod dock as well.
The bed was in a frame with no box spring. The mattress should have been new by all accounts but was quite unsupportive and uncomfortable. This could have been due to the lack of a box spring but probably just a cheap mattress was utilized. What struck us about this place is the attempts to make a boutique hotel while using the cheapest materials possible.
On the plus side, the sheets and bedding were fantastic. On a whole other level nearer to a Westin then a budget hotel. I find it odd they went so deluxe with the bedding but cut corners on the mattress. Overall though even with the unsupportive mattress, the luxurious bedding made for a decent sleeping experience.
The bathroom was clean and simple. Shower pressure was weak. Mint and Thyme bath products were provided.
The website advertised breakfast - but this wasn't even the typical cheap continental breakfast provided at other chains. Only mini-muffins and mixed orange juice, grapefruit juice and coffee. Instead, go next door to an excellent old school LA diner that makes fabulous eggs and bacon.
I am very picky which is why I wrote such a detailed description. But overall I would say I give this hotel a strong B. The biggest consideration being the price - we paid a little over $100 for a brand new hotel room that although painfully and mostly unsuccessfully tried to emulate W Hotel, was still classier and more interesting then most Residence Inns or Qualitys Inn for less money.
Overall if you need to be close to the airport and are looking for clean, value priced accomodations with a little panache and something different, I would recommend this Hotel as long as space was not a consideration. For the standard price of $150 a night though, I might look to a Residence Inn for a little more space and comfort.
Good value close to LAX
We had a good stay at Custom Hotel. It is really close and easy to get to from LAX, and we also managed to get a substantial, last minute (within 24 hours) 35% off offer.
The hotel is very hip and modern - dark grey walls, ultra-violet lighting, LCD TV, ipod docking etc. The only hiccup we had was an extra $100 bill that was incorrectly charged (after we had left) for minibar usage, which was quickly rectified when we emailed the hotel.
Great new hotel
Though not completely finished yet, the hotel is really nice. Our check-in was smooth and the staff very friendly and knowledgeable. The lobby bar was a fun place to hang out. Our room was very clean and comfortable. The bathroom is tiny, but the room size wasn't bad. The restaurants were not open yet, but it gives us something to look forward to. For my first trip to LA, staying at the Custom was a nice introduction. My one complainant is that the website gives the impression that everything is complete. I would call to double check what is available for your trip. But overall, I highly recommend it.
Small room, big view
Booked this hotel because it was $129 with AAA and close to LAX. The front had red lamps and on the side of the building it read "A Great Layover", which made me a bit edgy, then after driving thru a dark alley to get to the door which is in the back, I was wondering what I'd gotten myself into. Lobby was minimal but in an elegant, not Spartan kind of way, and the concierge was charm itself. The hallway was dimly lit, and with the purple paint, it was a bit eerie, but the room, though small, was bright and welcoming. Our king bed had luxurious linens and a fluffy comforter, the bed was perfectly supportive. The view was great, and there was a full shade when it was time to block said view, eliminating the old curtain crack problem. Bathroom was basic, plenty of hot water and fat towels. No restaurant yet, we ate two blocks away at Italy's Little Kitchen, $50 for two, homemade pasta and decent tiramisu. Later I found out the hotel had opened that day, and we were some of the first customers. Check it out, I doubt the prices will stay this low for long.
L'hotel non apre fino a ottobre.
Abbiamo fatto una prenotazione la settimana prima che aprisse.
Quando abbiamo chiamato per chiedere informazioni sulla prenotazione, l'operatore ha risposto e mi ha passato la signora X delle vendite. Pensando che fosse un call center, sono rimasta sorpreso di sapere che questa signora X era la persona che ha risposto al telefono. È stata molto disponibile e ha risposto volentieri alle mie domande dandomi anche informazioni sull'hotel.
Spero che il servizio clienti non cambi, il servizio che ho ricevuto è da 5 stelle!
So far so good
The hotel doesn't open til October.
We have made a reservation to stay at the hotel the week after it opens.
When I called to make inquiries re the booking, operator answered and was eager to put me through to Ms X in sales. Thinking it would be a call center, I was surprised the Ms X was the person who answered the call and was happy to answer my questions and went on to tell me more about the hotel.
I hope the customer service stays as good as this - the service I received was 5 star!
TripAdvisor Reviews Custom Hotel Los Angeles
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