The Cumberland Hotel
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Historical Traveler Reviews The Cumberland Hotel Bournemouth
Awful and terrible value for money
Trying to be nice about this hotel is not going to be possible. From the outside the hotel looks like a delapidated block of flats badly in need of a paint job. The outside pool had a very strange green colour and did not look at all safe. The patio had weeds growing all over the place, and the slabs were cracked. Not good if you are walking around in bare feet. We only encountered 2 english speaking people, the rest could hardly understand us. As for the restaurant, it was a joke. The restaurant manager was possibly one of the rudest I have ever encountered and couldn't wait to get rid of us. Breakfast was very basic for a 3 star hotel. A very poor choice of warm english breakfast which looked as if it had been sitting there for at least 2 hours. The service was appalling, cold coffee, and when we asked for a refil, it was 10 minutes in the making! We were informed that we could use the facilities at the Queens just down the road. Take my advice, avoid this chain of hotels like the plague. If you do go, take an interpreter, your own food, and a tin of paint!
Art-deco with panaoramic sea-views? Not quite!!!
Shoddy, in need of moderinisation and definately not good value for money.
Stayed here on business ... one colleague whose room was at the end of a corridor by an open fire escape had his room broken into. The staff at the hotel didn't even seem that concerned. Another colleague had a room whose door did not lock from the inside. They didn't feel safe especially considering the recent break-in that had occured!
Considering the abdundance of hotels in the area you would be better off staying elsewhere.
Had Good Views
Had to find a place to stay last minute in August, as my father had died suddenly, to be with my mother. Not an easy task in peak holiday season. This place had a room for 2 of the 10 nights I stayed there.
They were sympathetic and helpful when my case lock got jammed.
The soundproofing was bad but again I got a good view from my room.
The food was average and the waiting staff were friendly
Generally Ok but it is expensive compared to the neighbouring Suncliffe Hotel.
Gives Britain A Bad Name!
I like to think I give balanced reviews on this site and I shall do my best with this review but can't promise my emotions won't show.
Great location - literally next to the sea - just a few minutes to actually climb down the steps to get there.
Some staff were friendly, some were rude, arrogant, shabby and generally unpleasant.
There are some sea-view rooms, I was not lucky enough to have this type of room. Rooms are dusty, tired, peeling wallpaper covered in dust, noisy - by noisy I mean the floorboards above are ridiculous - the floorboards give the word 'creaky' a bad name. When someone pulls the toilet chain on the floor above, it sounds like a rainstorm for a good few minutes afterwards. There was a terrible noise every morning at around 7 which was like a radiator heating up (tap, tap, tap) even though the radiator was off. Weird noise in the bathroom at times from the drains. My friend who stayed with us actually had raw sewage coming up through his sink - I kid you not. Shower was not powerful. TV has 5 channels - no a problem I guess but I thought you might like to know. Beds had what could only be described as 'Army-regulation' blankets.
All I will say is, my leather shoes would've tasted better than any meal on offer at The Cumberland. Nothing more to add other than there are a few restaurants within a 5 minute walk - do yourself a favour and go there (great greek restaurant)
Can you believe the elevator didn't work? Maybe you can. They are out of order 'for the forseeable future'. They were kind enough to offer the 'service elevator' - 2 at a time and if anyone leaves the gate door open on any of the floors, a member of staff might walk up every flight of stairs to find out what floor it has stopped at. Great.
If you order extra towels, don't expect to actually get them - I made that mistake.
VALUE FOR MONEY
If I had dropped £300 outside the door of this hotel and then slept in my car and eaten my pear drops for dinner, I would have probably been happier.
The Cumberland is so dismal, disgusting and depressing that I now have a new phrase to describe things that are unpleasant: "Cumberland Curl"
The hotel is truly a 'Cumberland Curl' of an experience. Do yourself a favour - don't do it. There was one positive in all of this - I can now appreciate good hotels - the Cumberland is truly a base-point, things can only get better.
Well done Cumberland
Tries hard but...
Have just returned from a weekend stay at the Cumberland. We were lucky enough to have a very pleasant room with sea view and modernised bathroom but lighting in the bedroom was less than adequate (double bed had one reading light only) and the towels were pretty skimpy. Dinners were excellent, although service was scrappy (we were not advised that the meal was buffet style on the first night so sat waiting for our orders to be taken). Breakfast was adequate but uninspired - lots of tinned fruit and precooked food. Housekeeping in the bedrooms was good, but the public rooms (including one where our gala dinner dance was held) had lots of missing light bulbs - do the cleaners and maintenance personnel never raise their eyes? Staff very helpful and willing - with a bit more effort, this Art Deco hotel could be rated higher.
Having just spent a week at The Cumberland with colleages I would have to disagree with the person who said this hotel was 'Vile' The staff were extremely helpful, the rooms were always clean and the food was of a very high standard. We all hope we return to The Cumberland the next time we are 'working' in Bournemouth.
I can't believe people wrote such complimentary things about this hotel. At £76 a night, it is a complete rip-off. The interior is cheap, dated and shabby. Our room smelt of cheap public toilet disinfectant, the bathroom was clean but so so nasty. 'Breakfast' was a couple of microwaved, dry criossants - I wasn't brave enough to try the cooked breakfast!
It was like staying in a very expensive youth hostel. Not recommended - how it has 4 AA diamonds I will never know.
A superb hotel
My girlfriend and I booked the hotel last minute. We had only planned to stay for 2 nights. However, as the staff, room, food and hotel amenities were all excellent we decided to stay longer. This was arranged with no fuss and they even agreed a prefferential rate when we decided to book dinner on our extended stay. We will most certainly be going back.
Good family hotel
We have just returned from a week in Bournemouth on the Eastcliffe staying at the Cumberland hotel. Our family consisted of three adults & a 10 year old in a wheelchair. The hotel is one I most certainly would reccommend to anyone with or without children. On our arrival the staff were very friendly & helpful & remained so throughout our stay. The rooms were clean & roomy even with the wheelchair. Rooms were cleaned every day with fresh towels etc. We had two rooms with connecting doors as a family & lovely sea views. The food in the restauarant was excellant & plenty of it too. Large outdoor heated swimming pool & a large lounge with bar & coffee house. Everyone was very friendly & children were very welcome. This was our first time at this hotel & would definately go again. Other guests had told us they had been going for 3/4 years. I hope this is helpful to others. Shirley.
Very friendly hotel
Been to the Cumberland many times, the last visit was in February this year. It is very friendly, clean and lovely views from front bedrooms. The food is good too. Never had any complaints. Has changed ownership now so hoping to go back soon to make sure its just as good.
TripAdvisor Reviews The Cumberland Hotel Bournemouth
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