Crystal Pier Hotel & Cottages
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TravelPod Member ReviewsCrystal Pier Hotel & Cottages San Diego
Okay, so this sounded like a pretty coll place to stay and it is. Very different from anything I've stayed in before and a good find by the wife. Its a very popular place so we had to bokk nearly a year ahead.
It;s nice walking out to the end of the Pier, which is open to the public until 8pm, and also great hearing the sound of the waves crashing on the shore. Lovely views out over the ocean and watched a nice sunset from the outside area.
This review is the subjective opinion of a TravelPod member and not of TravelPod.com.
Historical Traveler Reviews Crystal Pier Hotel & Cottages San Diego
Our stay Sept 22- 23. 2003
Sept. 22 -25 Temp: nite 65F; day 73. Waves 4-6 feet, good surfing
We stayed in Cabin "A", end of pier right over the ocean. One bedroom, kitchenette, sofa, table, T.V.
Enjoyed watching the surfers off of our sun deck. Food in surrounding area readily available. Excellent beach walking.
Everything we expected.
You will need reservations four to six months in advance Excellent staff and service
Excellent Customer Service
I just love Crystal Pier Hotel. I try and stay there at least 3 to 4 times a year. I've been coming for many years and it's the only place where I can completely relax and listen to the ocean right underneath me. The cottages are immaculate and the customer service is great, especially the little blonde woman who always greets me w/a huge smile and remembers my name. I highly recommend anyone who wants to get away and truly relax to stay at Crystal Pier Hotel.
The best !
Stayed four nights at the Crystal Pier..Sept 7th thru 11th, 2003. I'm usually leery of staying near water because some places small musty or mildewy. Not these. Directly over the water and clean and fresh. Blue and white decor, cathedral open-beamed ceilings, modern kitchen, bath with shower, hair dryer supplied along with Sarah Michaels "Seashore" products. No air conditioning...the ceiling fans in the LR and BR are enough. A cute porch with deck table, chairs and umbrella and two lounge chairs with table. The staff is VERY accommodating. The temperature of the shower water was not hot enough for me. Each unit has it's own water heater but my husband said the management probably keeps each unit at the same temperature to keep costs down. After two unsatisfactory showers I asked the manager if there was any chance the water temp could be turned up. Without hesitation he said yes and I was still at the desk when he came back a few minutes later and said to be careful not to be burned because he turned the heater up to it's full capacity. Really FAST service. GREAT PLACE !!!! Convenient location, too...beach close, grocery store, pharmacy, IHOP and Joe's Crab Shack on the boardwalk...about 1/2 block down. I am very fussy and I would stay there again and again and again.
Wonderful place, but be prepared
CP is breathtaking, no question. We planned a 2 week west coast trip spending the last three days at CP. But I did have issues with "some" parts. First, we did arrive early, about 2 hours. Knowing that they were VERY clear about NOT coming in early we did just ask if we could park there and just walk around. We had just made our trip from Sedona, AZ, were tired and had no place to go. ABSOLUTELY not was the answer.
Come back at 2. We did, and our room still was not ready for another 30 minutes. They did however allow us to park there then. Now, I know that parking there should not have been an issue as each suite or cottage is assigned a parking place with a number on it. So our parking place sat empty while we were directed to a public lot which we had to pay for.The flyer I had said the hotel had lots of rental equipment, bikes, surfboards etc. for rent. WRONG. When I asked about rentals I was instructed to walk several blocks to a rental store. I asked if they knew what it would cost, she looked at me as if I had a third head and said NO.There are signs all around the hotel telling you what you can not do. You can not take a blanket out of your room. My son was sitting on the deck with a blanket around his shoulders and they came up and told him to put it back in the room. If you drove in a car, and had room to bring things then you might be ok. But I traveled by plane and could not bring extra towels, blankets or beach chairs. None of them are provided.And lastly, while the accommodation were beautiful, the bed was small and uncomfortable and the deck furniture was cheap molded plastic. All very uncomfortable. Would I go there again? Maybe. I did love the ambiance, and you really do feel the ocean. But I felt constrained and I felt that I could not do much on the beach because I just did not have the equipment.
TERRIBLE CUSTOMER SERVICE!!
DO NOT STAY AT THE CRYSTAL PIERHOTEL in La Jolla, CA! TheirCUSTOMER SERVICE IS THE WORST I have ever encountered. I booked a room on4/14/03 for a 6/15/03 nights stay, my wife and my 29th wedding anniversary.We had very high hopes of a great stay as my wife has seen the hotel and hasraved about it. When I booked the room I was quoted $150 +tax. Today I gotthe credit card slips and my confirmation in the mail. Was I ever shocked tosee that my $150+tax room was now $195+tax. The clerk had initially chargedmy credit card for the $150 room but there was a second receipt for thebalance of $45+tax, which I did not know about. I called the hotel andworked my way through two staff members who do not know the meaning ofpolitness nor customer service. What I was told is that the person erred ingiving me the $150 quote because 6/15 is the first day of their 'summerseason' and the rates are much higher begining that very day. At first Iasked and then I demanded that I be charged the $150 I had been quoted butthat fell on deaf ears. When I booked the room I had no idea what the rateswere in advance (not covered in their web site) nor anything of the highersummer season rates. I was really taken advatage of. The only option I wasgiven by the desk manager was to either stay there for $195+tax or cancel myreservation. Also, I don't know California law (I live in AZ), but it may beillegal to charge someone's credit card a higher than quoted rate withoutthe customer's knowledge or consent. I'll be looking into that one. Plusthey had two days to call me to inform me of their error but they did not doso. Bottom line - there is no way I would ever stay at the Crystal PierHotel now. It is evident they care more about getting that extra $45+tax andnot about customer service or their reputation. Business must be so goodthat they can treat me so poorly. Too bad for them. I encourage anybodythinking of staying there to give it a second thought. There are lots ofnice (nicer) places to stay in San Diego.
Unique and very comfortable
We stayed here 3 nights in March 2003 and really loved it. We had walked by these cottages on previous trips to Pacific Beach, and always wondered what it would be like to stay here, since we both love sounds of the ocean and the beach ambience. We don't normally spend this much on a hotel, but it was worth it. Cottages are clean, comfortable, and kitchens have everything you need. The decks are great too; but next time I'd go a little later in the year to take best advantage of them because it rained and was a little chilly to spend much time outside. I'm sure we'll be back to the Crystal Pier!
Fabulous Ocean Accomadations
What can I say, the Crystal Pier cottages are charming, clean, and what a view. This is an altogether perfect place to stay! San Diego is already great, with some of the nicest people and most beautiful attractions. So, if you love the ocean and want to stay not only right on it, but right over it, than the Crystal Pier is for you! For far less than merely an ocean VIEW room at one of the fancier hotels, we were able to stay in one of these adorable cottages, over the ocean, watching the surfers, the sunsets, the coastline, listening to the waves! It is an amazing place to stay, and what's more, just up the pier and all along the Boardwalk, Garnet Ave. and the surrounding streets are restaurants (some fabulous ones including Gringo's and Pizzeria Uno) shopping (including a very useful Ralph's Grocery and Long's drugstore, you may save money at these places, as the cottages have kitchenettes) and other services such as a post office (on Cass, a few blocks away) and a laundromat just up the street from the pier. The cottages also have cable television, hair dryers, irons and ironing boards (all things we were glad to find) The Crystal Pier is an altogether fabulous place to stay, what's more, it's safe. With a locked gate (open to the public during the day though) you feel quite safe at night. Also, keep on the look out for the Pier dog, just one more of the charming things about staying at the pier. If you can get it, go for one of the lettered cottages, ie A, B, C , D etc. as these have private patios on the deck. However, be warned that you have to book these cottages way in advance, particularly if you want the peak seasons (I'd say nearly a year in advance) We stayed during off season and were lucky to book only a few months prior! ) I couldn't possibly rave more about the pier, stay here if you have the chance, even if it breaks the bank!!!
It doesn't get any better that this place!!
The famous Crystal Pier in Pacific Beach-life on the beach doesn't get any better than that! If you're a lover of the ocean like I am, this is the place for you. The salt air and cool ocean breezes are perfect here. We always stay in cottage B, the last one on the right, because it's the most private one. The private patio has the best view of all. There's nothing more sleep-inducing than hearing the ocean waves directly beneath your bedroom. We love this place and usually come every year for a 3 night visit. As a matter of fact, we'll be there next week enjoying ourselves.
So unique, private, delightfully different, I rate this over-the-sea retreat as the best experience coastal California has to offer in accommodations, at any price.
No chlorine pools, no fancy spas, but if you love the beach and can live without 5-star hotel services, this is the place for you! Me too!!
The most relaxing hotel ever!
We stayed one night at the Crystal Pier Hotel and it wasn't enough! The rooms are actually cottages on the pier itself. Our room was the second to the last at the end of the pier. We had the ocean waves breaking underneath us. I've never had a better night's sleep. The cottages are well kept up. Ours even had a full kitchen. We checked out prices of other hotels on the ocean in Pacific Beach and the Crystal Pier was actually less expensive than many of them. I would recommend this hotel to everyone and we'll definitely stay there again.
TripAdvisor Reviews Crystal Pier Hotel & Cottages San Diego
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