Hilton Croydon

Address: 101 Waddon Way, Croydon, Surrey, England, CR9 4HH, United Kingdom | 4 star hotel
Searching for availability...
*Prices above are provided by partners for one room, double occupancy and do not include all taxes and fees. Please see our partners for full details.

How has this hotel rated in the past?

  What's this?
Discover trends in hotel experiences based on real traveler reviews and ratings. Mouse over circles to see what some travelers had to say.


This 4 star hotel, located on 101 Waddon Way, Croydon, is near Knightsbridge, Prince Charles Cinema, St. James's Palace, and Sloane Square.
Map this hotel


Photos of Hilton Croydon

    View all photos

      Historical Traveler Reviews Hilton Croydon

      Agree with others. Needs to do much better! Not a good Hilton


      I am a Gold Hilton Honours member. I booked 2 rooms and requested interconnecting. On arrival a very nice receptionist gave me keys to 2 rooms on the 3rd floor but not interconnecting or adjoining. I pointed out my request and she quickly found me interconnecting rooms. I was assured that payment for the rooms had NOT been charged to my credit card even though this was a pre-pay rate which seemed strange.( There was no room upgrade as this property does not have executive rooms or lounge access)

      I arrived at the rooms and they both seemed a decent size but on closer inspection i found that the air conditioning in one room did not work at all and a couple of light bulbs were out. I called the front desk and someone arrived within minutes to check things out. I was told the air con. could not be fixed that night and a large room fan was sent up and blown bulbs were promptly replaced. Once all the lights were on i noticed how shabby the decor was, mould on the backs of the curtains, mould around the bath tub, carpets stained etc. The hotel was built in 1992 and doesn't look as though it has been refurbished since.

      The next morning only one of our 2 rooms were noted in the restaurant as including breakfast when, in fact, both of them included breakfast. I went to the front desk to sort this out. On check out i was told that the room charge HAD been charged to our credit card even though the night before i'd been told it hadn't. I had visions of being charged twice. I will see when my credit card bill comes through?????????????

      This is a poor Hilton and i would not stay again or recommend.

      Could Be Better


      I took my wife here for Valentines and all the arrangements were very well arranged and i thought we were in for the biggest treat of our lives - i mean this is the Hilton right!!!

      Actually this Hilton aint all that. The corridors were really worn and bit dirty showing signs of ageing. The room wasnt bad but once again i expected better. Food wasnt bad again thus all in all Hilton Croydon was a bit of a dissapointment for me....

      R Chawota

      Not really living up to the Hilton name


      Stayed here on business for around three weeks so got to experience most of the good & bad points of the hotel.

      First, the bad:

      1. The waiting/kitchen staff leave a lot to be desired - screaming matches in the kitchen which spill over into the restaurant are not acceptable, and happened more than once.

      2. Room service trays were left to fester in corridors for days at times, to the point that the smell was offensive.

      3. Rooms with adjoining doors to other rooms are very noisy (i.e. you can hear everything next door, and vice versa.

      4. Rooms are quite noisy - especially ones facing the road (on two sides) and ones overlooking the back service entrance (tipping bottles into a lorry every morning at 5am - nice!) - means you can't really sleep with the window open/get any fresh air.

      5. The food is expensive for what you get so eat elsewhere.

      And the good:

      1. The gym is well stocked but is very small

      2. The rooms are large but a little on the tatty side

      3. Erm... you get a fresh supply of shortbread biscuits every day

      All in all its OK - probably best only for very short stays.

      Good value if not perfect


      For London, ok Croydon,the price was good. Large and comfortable bedroom if a little 'worn'. Woken up by noise from people below awaiting transport after a function and clearly considerably the worse for drink. Staff were a little icy but all in all well worth the money. Location is ok. Waddon station for trains to London about a 10 minute walk, also local buses to centre of Croydon. Ignore the Americans who think you have to go to central London first before taking the train to Gatwick. There's a good rail service from East Croydon directly to the airport.

      Where is Croydon?


      We are just about to end our stay here. The beds a really big and the linens are nice. The staff are friendly. BUT this Hotel is not convienient to Heathrow or Gatwick airports. Be prepared for an hour and a half bus ride from Heathrow or a 80 taxi ride! If going to Gatwick you must take a bus(or 8 courtesy shuttle?) to the train station, now take a train to Victoria Station then get the Gatwick express to the airport!! A taxi to Gatwick would be 30. We knew we chose a poor location when the people at the information desk at the airport had no idea how to get there and had to get out three maps and asks friends how to get there. But if you are driving this is a good 3 star hotel.

      No problems


      Must of got a room upgrade as the bed was huge, there where no problems even with several Christmas functions on. All said a done no complaints unless you mention five pounds a glass of wine (for a small glass!), get the bottle or bring your own!

      Not great!!! - stay in the Jury's Inn for value for money


      I stayed here whilst on a business trip. Considering this is a Hilton hotel, the rooms are very basic, the bathroom is shabby and dated and the so called mini bar was empty!!!

      I would advise you to stay in the Jury's In for value for money and a closer location to the train station.

      Not as Great as Advertised


      Although the hotel was clean and had a nice lounge area in the lobby, there were some problems I experienced while in this hotel.

      First of all, we did not recienve the rate we were promised when we made our reservation. We were promised a rate of 50 pounds, but when we got to the hotel we found out that the rate jumped up to 80 pounds. This would not have been so bad except that we were working with U.S. conversion rates which equalled about 150 dollars.

      The room was definately not worth that much. It was just a little bigger than my kitchen and had a wonderful view of the parking lot below.

      To make matters worse, we cancelled our reservation for another time, with plenty of time to spare, but about a week after we were originally scheduled to stay, we received

      I would definately not choose this hotel to stay in again, we got a charge on our credit card report for not properly cancelling our reservation. The problem was that we did cancel our reservation, so we had to call overseas to sort this problem out.

      I felt the General manager was unsympathetic about our concerns, and, in my opinion, very rude.

      I do not recommend chosing the Hilton Croyden for a stay in London.

      Great Value


      This hotel was very clean and the staff was extremely helpful. It was a great location from which to explore London. The room rate we received included a buffet breakfast and buffet dinner!

      Loved the full weekend


      efficent from the word go,didn't matter if you were there with a group of 100 or were on your own. Nothing was to much trouble. I left a customer feed back form and was contacted by the manager with in 2 day's of getting home. I have stayed at this hilton 4 time's now and wouldn't use any other

      They have recently had an upgrade on there resturant area and it has to be said it's great.

      The only down side has to be there's not enough staff on duty especially when they are covering the bar and cafe also

      Well worth the money and of course london is just down the road in one direction and gatwick the other

      TripAdvisor Reviews Hilton Croydon

      3.50 of 5 stars Very Good

      Travel Blogs from Croydon

      Days 3 & 4

      A travel blog entry by jasonswallow on May 14, 2014

      Quick one today... Slept in Went to london zoo On way home stopped in a square in Camden town, very busy for no real reason Went to Trafalgar Square, it started pouring , thunder then got sunny Went to Benihana for supper where they cooked in front of us. Went to gelato/ice cream place on Swallow street. Walked towards the Big Ben ...

      Day Two - London

      A travel blog entry by driverj on Mar 22, 2014

      13 photos

      ... lounge if it means I'm not looking up in the sky watching my flight leave. Security was pretty informal in Dublin, but the customs situation in London was non-existent. We walked down the stairs from the plane, right through the terminal and into Great Britain. No uncomfortable customs questions, no search or uncomfortable pat downs, just right into the main terminal and a coffee shop. The DLR wasn't running all the way back to where we needed ...

      Our eventful journey to London!

      A travel blog entry by cfamilytravels on Dec 07, 2013

      11 comments, 4 photos

      ... and off, and were very please that they had their own TVs to watch movies and play games on. The second flight from Singapore to Dubai wasn't as much fun - there was quite a bit of turbulence (nothing frightening, just a bit rough), so an hour into the flight poor little Austen started vomiting from travel sickness, and then couldn't stop. We got him to sleep for a bit which gave him some reprieve from throwing up, but when he was awake, ...

      A day for friends

      A travel blog entry by tweetygirl on Oct 18, 2013

      ... told me jokingly he was about to call 999 because an undesirable was lurking outside his school! And promptly told me off for waiting outside and to just go in and make myself at home! ... It was a nice feeling to be made so welcomed as it had been 12 years since I left there! .... Was lovely to catch up with all the teachers and teaching assistants that I use to work with again! As ...

      The World is London

      A travel blog entry by karatedude99999 on Sep 22, 2013

      6 comments, 14 photos

      ... Roman columns. It is definitely a must
      see attraction in London. We could have spent days exploring the vast
      collections of the museum, but time waits for no man.

      It was time for Judith to leave, but I couldn’t let her go
      without having her write a quick guest column. Here she is, in her own words:


      Hey guys, this is me taking over Noah’s blog (because let’s
      be honest: it needs some new spirit).

      Of course I am ...