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Historical Traveler Reviews Hilton Croydon
Agree with others. Needs to do much better! Not a good Hilton
I am a Gold Hilton Honours member. I booked 2 rooms and requested interconnecting. On arrival a very nice receptionist gave me keys to 2 rooms on the 3rd floor but not interconnecting or adjoining. I pointed out my request and she quickly found me interconnecting rooms. I was assured that payment for the rooms had NOT been charged to my credit card even though this was a pre-pay rate which seemed strange.( There was no room upgrade as this property does not have executive rooms or lounge access)
I arrived at the rooms and they both seemed a decent size but on closer inspection i found that the air conditioning in one room did not work at all and a couple of light bulbs were out. I called the front desk and someone arrived within minutes to check things out. I was told the air con. could not be fixed that night and a large room fan was sent up and blown bulbs were promptly replaced. Once all the lights were on i noticed how shabby the decor was, mould on the backs of the curtains, mould around the bath tub, carpets stained etc. The hotel was built in 1992 and doesn't look as though it has been refurbished since.
The next morning only one of our 2 rooms were noted in the restaurant as including breakfast when, in fact, both of them included breakfast. I went to the front desk to sort this out. On check out i was told that the room charge HAD been charged to our credit card even though the night before i'd been told it hadn't. I had visions of being charged twice. I will see when my credit card bill comes through?????????????
This is a poor Hilton and i would not stay again or recommend.
Could Be Better
I took my wife here for Valentines and all the arrangements were very well arranged and i thought we were in for the biggest treat of our lives - i mean this is the Hilton right!!!
Actually this Hilton aint all that. The corridors were really worn and bit dirty showing signs of ageing. The room wasnt bad but once again i expected better. Food wasnt bad again thus all in all Hilton Croydon was a bit of a dissapointment for me....
Not really living up to the Hilton name
Stayed here on business for around three weeks so got to experience most of the good & bad points of the hotel.
First, the bad:
1. The waiting/kitchen staff leave a lot to be desired - screaming matches in the kitchen which spill over into the restaurant are not acceptable, and happened more than once.
2. Room service trays were left to fester in corridors for days at times, to the point that the smell was offensive.
3. Rooms with adjoining doors to other rooms are very noisy (i.e. you can hear everything next door, and vice versa.
4. Rooms are quite noisy - especially ones facing the road (on two sides) and ones overlooking the back service entrance (tipping bottles into a lorry every morning at 5am - nice!) - means you can't really sleep with the window open/get any fresh air.
5. The food is expensive for what you get so eat elsewhere.
And the good:
1. The gym is well stocked but is very small
2. The rooms are large but a little on the tatty side
3. Erm... you get a fresh supply of shortbread biscuits every day
All in all its OK - probably best only for very short stays.
Good value if not perfect
For London, ok Croydon,the price was good. Large and comfortable bedroom if a little 'worn'. Woken up by noise from people below awaiting transport after a function and clearly considerably the worse for drink. Staff were a little icy but all in all well worth the money. Location is ok. Waddon station for trains to London about a 10 minute walk, also local buses to centre of Croydon. Ignore the Americans who think you have to go to central London first before taking the train to Gatwick. There's a good rail service from East Croydon directly to the airport.
Where is Croydon?
We are just about to end our stay here. The beds a really big and the linens are nice. The staff are friendly. BUT this Hotel is not convienient to Heathrow or Gatwick airports. Be prepared for an hour and a half bus ride from Heathrow or a £80 taxi ride! If going to Gatwick you must take a bus(or £8 courtesy shuttle?) to the train station, now take a train to Victoria Station then get the Gatwick express to the airport!! A taxi to Gatwick would be £30. We knew we chose a poor location when the people at the information desk at the airport had no idea how to get there and had to get out three maps and asks friends how to get there. But if you are driving this is a good 3 star hotel.
Must of got a room upgrade as the bed was huge, there where no problems even with several Christmas functions on. All said a done no complaints unless you mention five pounds a glass of wine (for a small glass!), get the bottle or bring your own!
Not great!!! - stay in the Jury's Inn for value for money
I stayed here whilst on a business trip. Considering this is a Hilton hotel, the rooms are very basic, the bathroom is shabby and dated and the so called mini bar was empty!!!
I would advise you to stay in the Jury's In for value for money and a closer location to the train station.
Not as Great as Advertised
Although the hotel was clean and had a nice lounge area in the lobby, there were some problems I experienced while in this hotel.
First of all, we did not recienve the rate we were promised when we made our reservation. We were promised a rate of 50 pounds, but when we got to the hotel we found out that the rate jumped up to 80 pounds. This would not have been so bad except that we were working with U.S. conversion rates which equalled about 150 dollars.
The room was definately not worth that much. It was just a little bigger than my kitchen and had a wonderful view of the parking lot below.
To make matters worse, we cancelled our reservation for another time, with plenty of time to spare, but about a week after we were originally scheduled to stay, we received
I would definately not choose this hotel to stay in again, we got a charge on our credit card report for not properly cancelling our reservation. The problem was that we did cancel our reservation, so we had to call overseas to sort this problem out.
I felt the General manager was unsympathetic about our concerns, and, in my opinion, very rude.
I do not recommend chosing the Hilton Croyden for a stay in London.
This hotel was very clean and the staff was extremely helpful. It was a great location from which to explore London. The room rate we received included a buffet breakfast and buffet dinner!
Loved the full weekend
efficent from the word go,didn't matter if you were there with a group of 100 or were on your own. Nothing was to much trouble. I left a customer feed back form and was contacted by the manager with in 2 day's of getting home. I have stayed at this hilton 4 time's now and wouldn't use any other
They have recently had an upgrade on there resturant area and it has to be said it's great.
The only down side has to be there's not enough staff on duty especially when they are covering the bar and cafe also
Well worth the money and of course london is just down the road in one direction and gatwick the other
TripAdvisor Reviews Hilton Croydon
Travel Blogs from Croydon
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