Crowne Plaza Hotel Birmingham NEC
How has this hotel rated in the past?
- Shuttle bus service
- Shuttle bus service
- Room service
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Historical Traveler Reviews Crowne Plaza Hotel Birmingham NEC
We stayed at this hotel whilst we went to see Simply Red in concert. We got a good deal on the room and were worried that we might get an un happy surprise on checking in, but we didn't. The hotel is easy to find and as soon as we got in the staff were superb. Check in was painless, the room was very well appointed and spotlessly clean. Be careful of the room bar though as it is very expensive so bring your own unless you have deep pockets. Dinner was considered but after spying what was on offer at £16 per head we decided against especially as we got pence change out of £10 for a wine and a lager at the bar minutes before, so very expensive there but then you are kind of captive and to be fair those who were eating it seemed very happy but our budget was very tight so we passed. Breakfast was included in our stay and we ate downstairs.
The bed was perfect and me and my wife slept like babies so woke suitably refreshed from a heavy night. Breakfast was fantastic, we had a full english and the Sausages were clearly bought for taste and not down to cost as is often the case, fresh Orange Juice and toast that you made yourself but with nice fresh bread, all superb, in fact I went for seconds as did most people as it was that nice and you know what, the staff let you and just discretly topped up the food, yummy!
Checking out was easy peasy and the on site parking was free!! Fantastic.
All in all I would stay here again with no hesitation, the staff are all absolutely suberb. The most professional and polite I have ever met and I work in the travel industry so I've met quite a few. 10 out of 10.
Great location, ridiculous prices! £16.00 for breakfast!
If you want to stay somewhere and pay £16.00 for a cooked breakfast or £13.00 for a continental breakfast this is the place for you!
I stayed at the Crowne Plaza with my Mum and My sister this weekend (11.11.05) to visit an exhibition at the NEC.
We arrived at the hotel and checked in easily. We went to our room which we had requested to be set up for 3 people - (1 double bed and a sofa bed), this had been done fine, but everything else e.g teas, coffees, mugs, towels etc had been set up for two!
My Mum called reception to ask for one more of everything. After a reminder call they bought everything up except for a mug. We asked for another mug and were bought 10 plastic cups... hmmm!
When we went down to dinner we asked for a replacement CHINA mug. 'Oh not a problem, I don't know why on earth you were given these'!
We went to the hotel dinner and were shocked at the prices! 2 course each and a bottle of wine cost over £100! I've stayed in top class 5* hotels before and was not faced with costs like this! We went to the bar afterwards for a drink and one glass of wine, a gin and lemonade and a martini and lemonade cost close to £17.00!
On returning to our room, we did not get the China mug but 10 cardboard Starbucks cups!!!
A £13 continental breakfast (that didn't have much choice to it) was the icing on the cake for our stay!
All in all this hotel is a complete and utter rip off, location wise it is great for the NEC but unless you are prepared to spend an arm and a leg to eat there it is not worth it!
Nice and comfortable
This was a nice, comfortable hotel. The staff were very efficient (although not over-friendly!) and the room was well-appointed and very comfortable. Complimentary bottles of mineral water and mints were a nice touch. Ordered room service and the food arrived quite quickly and was delicious.
I was quite keen to try out the on-demand movie service but they were all far too expensive at £10 a go. You might have thought that the "special offer" might have tempted instead (unlimited movies and internet access) but at £30 this was also prohibitive!
The view of the lake in the morning was quite impressive - breakfast was only average, though, with a standard business hotel buffet offering.
Overall, though, a pleasant experience.
One of the best at NEC
A very impressive hotel. Very close to Birmingham airport and NEC - with shuttle bus provided.
Lakeside views at the best rooms.
Large lounge / reception area used for meetings frequently.
Brian Turner Restaurant good - but I think very expensive & therefore questionable value for money.
Complimentary ½ bottle of wine & chocolates provided for Priority Club guests.
Overall - worth the cost and would use again.
if you are going to the nec arena this is the place for you only 5 mins walk beside the lake and your there. everything about the hotel is first class.
Nosmo King....... Please.....
Just stayed at the Crowne Plaza BHX NEC - This worked very well for us and I would recomend it as a very modern and clean hotel. Much nicer than the Novotel. However, shame that there was no swimming pool (CP at Manchester Airport does have one.....why not Birmighham?).
Our only serious problem was the disregard for none smokers - we could not find any escape from the clouds of smoke in the bar area.
Apart from that , very nice hotel.
Outstanding Service - Loved the Crowne Plaza NEC
We stayed at the Crowne Plaza on 6th March 2005 as a very convenient base for the NEC.
My wife and I were both absolutely delighted with the hotel in all respects. Check-in was quick, informative and efficient. The lifts were immediately available every time we used them and were extremely quick and smooth. The room and en-suite were beautifully clean and well presented. The bed was just so comfortable and snuggly. Lots of wardrobe and drawer space, and lots of lights, all controlled from the bedside.
The bar was spacious and had prompt table service with a smile. The restaurant (Brian Turners) was absolutely brilliant and easily among the best we have ever been to in a hotel. Very attentive, friendly, efficient and well-motivated staff, and the food was just pefection. We would rarely say that.
Wine list was great, wine was held in an ice bucket and unobtrusively but reliably topped up at appropriate intervals. The staff were obviously mindful of our timescale for getting to the NEC and did the bill settling spot on.
There is a lift that takes you direct to the restaurant and we used that for breakfast. We received immediate attention and were seated to our choice straightaway. Everything for the full English was there, and nicely laid out. Tea arrived immediately and all the staff were friendly, helpful and smiled. Bonus items available were Yakult and Marmite.
Concierge was local and helpful. Check-out was friendly, quick and efficient.
Our overall opinion: Outstanding. We will definitely return there.
The better NEC hotel
This hotel is modern (built circa 2000), clean and convenient for the NEC and Birmingham International.
The rooms are spacious, with clean linen, and all the usual facilities. The bar area is spacious and comfortable. Breakfast is ok if unexciting. I've always found the staff to be friendly and professional.
The main downside to the hotel is a tiny gym and no pool; one might expect more from a hotel of this size and type.
Acceptable rooms, terrible service
Clean, reasonably spacious rooms equipped as expected from this type of hotel.
Terrible service ranging from indifferent to rude from the staff at reception and in the banqueting areas. Unhelpful and not knowledgeable at all.
As frequent visitors to the NEC complex this is a very convenient place to stay. Rooms very quiet, spacious, clean and comfortable. Self service breakfast excellent in a lovely dining room overlooking the lake. Only grumble would be the bar, which serves lovely food, but has a large television and smokers. We preferred the American diner at the nearby Hilton. All in all though an excellent place to stay, very reasonably priced considering its convenient location. Extremely pleasant and helpful staff.
TripAdvisor Reviews Crowne Plaza Hotel Birmingham NEC
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