Crowne Plaza London - The City
- Room service
- Wheelchair accessibility
- Business Services
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TravelPod Member ReviewsCrowne Plaza London - The City
We were fresh off the Underground arriving at the Crowne Plaza in Kensington. What a delight it was to have such outstanding service from holding our bags while we went out and toured London to a speedy checkin once we returned.
Plus, the rooms were very modern and filled with some really great amenities. I would highly recommend to any travelers to London!
This review is the subjective opinion of a TravelPod member and not of TravelPod.com.
Historical Traveler Reviews Crowne Plaza London - The City
Good Rooms..indifferent service
Good sized, clean and modern rooms and great location. Lots of multi-national staff working hear talking in broken english which made being understood a little difficult at times.
No car park at the hotel, you have to use a public one some 2 minute wlak away. This is cheap at weekends after 1pm but £2.50 per hour during the week and until 1pm on Saturday...so be warned!
Buffett breakfast was nothing to get excited about
Next to subway station, do not match up to a 5-star
We booked thru Intercontinental site. But this is more like a standard 3/4star buisness hotel. Leisure travellers may find the area very quiet over the weekend or at night. From Heathrow airport, no need to take the expensive black cab orHeathrow express. Take the picadilly line with one change at Hammersmith to circle line. convenient. Right next to the Blackfriars Subway stn exit. that's the only plus and close to St. Paul Cathedral.
The room is standard basic, no view. As for cleaniness, not even up to a 4- star. Bath with soap scum.
Unless you get a good deal. More desirable for business travellers than leisure.
Excellent for business travellers
I recently stayed at the Crowne Plaza for a business trip and found the hotel excellent, though I did not eat there.
The room was upgraded to a double double and was very large and comfortable. The decor was very pleasing and the standard of cleanliness was very high. The soundproofing was good so the traffic noise was not disturbing.
The hotel staff were polite and helpful.
I have returned and stayed again for a further business trip.
Fantastic hotel if you get a deal
This hotel is really a modern, sleek jewel built in the shell of an early 20th century building and on the site of Henry VIII's Bridewell Palace. Right beside Blackfriars tube (District/Circle lines), so great location even for tourists as easy access everywhere. You are a short walk to St Paul's Cathedral, and the gorgeously renovated Paternoster Square with smart restaurants and bars and you are adjacent to the Thames too and its pedestrian paths.
You need to decide if the quiet/relative desertion of the area that occurs in the evenings and particularly at weekends is for you. Personally, I like it as it makes London seem a bit more private and less chaotic. Italian restaurant in hotel is excellent, and downstairs bar will continue to serve you after England's ridiculous standard 11pm alcohol curfew.
However, I agree that the weekday rates are usually very high. However, I've had good luck getting the property (admittedly randomly) on Priceline. And for a weekend stay, its rates are great. Request a double double room, and you can comfortably accommodate 4 adults, which is rare in London.
Not Even Close to Five Stars
On the plus side, the hotel is in a great location - practically next to the Blackfriars tube station and about 2 1/2 blocks from St. Paul's Cathedral. It's also within walking distance to the Tate Modern and the London Eye.
On the down side......Let's start with the food - I called room service at 4:45 am (jet-lag, what can I say?) and tried to order a turkey sandwich from the hotel's 24 hour menu. I was told by the kitchen that they could only make me a vegetarian sandwich because "we have no meat at the moment, maam". No meat in the kitchen of a self-proclaimed 5 star hotel in Central London?? Give me a break!
The room itself was fine - quite new and of average size - but the window opened into an interior courtyard/lightwell, so there was no view of the street. For over 150 pounds a night, I would have liked a little natural light.
Finally, the people at the front desk were polite but not terribly sincere. Due to my flight schedule, I checked-in very early (at about 7am). I was told by the clerk at the desk that while my room wasn't ready, he would put me on a priority waiting list and have my room made up as soon as possible. That made me feel like a special and valued guest. However, when I enquired an hour later as to whether my room was ready, the same clerk told me not to expect a room until 2:30pm that afternoon. I do not consider that to be a "priority" waitlist, since the hotel policy was to guarantee rooms by 2pm. Overall, my stay was adequate, but I feel no desire to return to this Crowne Plaza.
Smart looking hotel but has some problems
Stayed at this hotel on a Saturday night having got a good deal.
Despite the hotel being empty they placed us in a room with no view. The window we had over looked the lift area through the glass atrium! Air Con did not work and as you could not open a window I complained. They moved us to a new room. The two glasses in the room had already been used (with red wine) and the box of chocolates in the mini-bar had already been opened.
Hotel bar on the lower ground floor was nice and the Italian restaurant on the ground floor is very good with excellant service - I had eaten in there the previous week.
As for the breakfast - this was a complete joke. Breakfast is served in their cafe called Benuga. We stood at the entrance for a few mins with the waiting staff just ignoring us so in the end we just sat down at a table. No one came to greet us. We wanted a light breakfast and just went up to get a croissant and when we got back to our table the waitress put a pot of coffee on the table. The coffee was undrinkable, so bitter and was barely warm. When I told the waitress she just shrugged her shoulders so I asked her to get her manager/supervisor. To top it off, as we had not been given a menu or told when we arrived, for having taken just a croissant each it had committed ourselves to the buffet breakfast at £13 each (£26 in total for 2 crossants and undrinkable coffee). After much fuss they waived the price completely. For anyone staying there in the future there is well known coffee shop opposite which do good coffee and panninis!
Stayed at this hotel for one night. Was surprised by the size of the room, a lot bigger than i thought it would be. We were lucky to have a corner room which had two full walls of windows which made it lovely and light. Very modern room, nice size, comfortable bed, and nice bathroom. We arrived earlier than check in time and we were just hoping to leave our bags at the hotel so we could take a walk around but they had a room free and let us check in then which was very handy.
We didnt eat in the restaurants but we did have room service for our evening meal which was lovely! and not too expensive either, but what you would expect to pay in a hotel.
All in all a lovely stay, the staff were very helpful and the hotel is lovely.
Not a 5 star, place to stay in financial district
The hotel and rooms are very modern. Bedroom had 2 double beds, but pillows were cheap, and don't like duvets!! Has a nice entertainment center and hook-in for computer. Bathroom o.k.
If you are in London for business, then this is the place to stay; not great for tourists. Desk people very nice but know little about the area and where to eat.
Food in restaurants very expensive and ate elsewhere as we had two mediocore sandwiches for about $16 at the deli restaurant.
Outstanding service, the place to stay in London
I recently staid in this hotel and was amazed about the exceptional friendly service ... something you don't always get in London.
The bed was a delight and I seriously considered taking one of their pillows home with me.
Location was ideal for my trip, just a short stroll over the bridge and I was at tate modern and the walks along the Thames were beautiful. I didn't realize that the City of London has so much to offer.
The hotel's bar 606 was exactly what I needed to end a beautiful day exploring London with one of their delicious cocktails.
I will definitely come back. The contemporary design of the hotel is a great alternative to the usual flowery and traditional hotels in London.
They call themselves 5 star ....
This is a brand new hotel - opened last December - which markets itself as being 5*. I don't think so!!
We had the benefit of a corporate rate, and were upgraded to a deluxe room, apparently larger than the standard rooms. The deluxe was not big so I hate to think what the standard might be like. On a busy road, but the glazing was good and we were not bothered by traffic noise.
Bed good, duvet good. Pillows terrible! Furniture looked cheap but at least there were 2 chairs (you'd be amazed how many hotel rooms in London only have 1). Shower excellent, lovely deep bath, but the rest of the bathroom was unexciting - again the furniture looked cheap. A nice touch was the in-room CD player. The mini-bar was hellishly expensive. Room service was a disappointment; my quiche was rubbery and tasted as though it had been microwaved. Not good enough for the prices charged.
On the upside, the Restaurant is excellent - although, again, not cheap. Staff were polite and friendly.
Overall, it was average and I was disappointed. Can get better value for money elsewhere but if you need to be in the City of London, it's a great location.
TripAdvisor Reviews Crowne Plaza London - The City
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