Garden Inn & Suites
How has this hotel rated in the past?
- Shuttle bus service
- Continental Breakfast
- Free High-Speed Internet
- Fitness/Health center
- Wheelchair accessibility
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Historical Traveler Reviews Garden Inn & Suites Jamaica
Quests or Airline crews?
I must say after finally getting the shuttle bus to arrive at Federal Circle, to pick up my wife and I, we where very upset, waiting about 45 minutes. Then when our driver showed up there must have been 75 flight crew members on board. He was very friendly and express to us he was sorry for arriving late. As I can see this hotel rather flight crews to be pick up first. When we arrived I noticed that this was the Sheraton Hotel that I was looking for, it looks the same great lobby, but what did the Crowne Plaza do to this hotel, all but change the name? Any way when getting off our shuttle I noticed that the airline crews didnt even tip our driver. I think that maybe someone handed him 2 dollars, we had alot of luggage and our friendly Driver turned out to be the Bellman.
After waiting for these rude flight crews to check-in, we where finally able to check in . Our driver/bellman helped us to our rooms and his radio kept going off with some one yelling to pick up a crew, I never seen a hotel like this before. I remember coming here in the past when it was a Sheraton, the food was great, but this time at the "Crowne Plaza" the resturant wasnt even open. We had to eat in the bar with the same rude, foul speaking, flight crews that was on the shuttle bus. Our stay here was very unpleasant, and come to find out in the morning, we where on the shuttle bus with even more airlines crews, to go back to JFK. This whole experiance was like the twilight zone.
Never stay here...
We had a terrible experience at this hotel!!!! I think sleeping at the airport would have been a better experience. We had 300+ birds in a tree outside of our room and were told it was "too late to move us and it wasn't their fault the birds were there." So much for customer service! We were promised a refund on our taxi fair because nobody told us about the shuttle, but got neither a refund nor our taxi receipt returned to us. Management didn't care, didn't apologize.
Also refrain if possible from eating at their restaurant; I got ill after a few bites of their $15 breakfast buffet.
I was leaving the next day to my honeymoon. I have to say that my suite was fantatic! I was upgraded because it was my wedding night! The front office staff was friendly and went above and beyond! The decor of the lobby is very antique and remarkable. My wife and I had a delicious breakfast in their restaurant.
I highly recommend this establishment to anyone!
I totally disagree with the reviews that were previously posted. Most of the comments seem to be posted prior to this hotel becoming a Crowne Plaza, when it was a Sheraton Hotel. The personal has completely changed and the rooms were very clean. I do agree that the rooms may be small but good service makes up for the time I spent in my cramped room. Restaurant servers were very nice and front desk was very helpful with attractions. I look forward to staying at this hotel again.
Totally agree with all of the other reviews posted here. Rooms are cramped, shabby and dirty. We didn't have a problem with noise, but were totally dissatisfied with the room.
They are planning major rennovation soon, but in the meantime, I'd stay away.
Pay more to stay somewhere else!
So far the reviews I have read about this hotel are accurate! Slow shuttle service, had to wait at least 45 minutes before the van showed up. Counter help is very, VERY rude. They are very put out that you are even there. The restaurant is extremely pricey (even for New York standards!). The food is sub-standard and served on dirty dishes. The rooms are old and noisy- I even had chips left on the floor from the person before me. If you are lucky, you get a view of the garbage dumpster. There aren't any other restaurants around this hotel. You can hear everything from the other rooms...including the alarm clock my neighbors set to go off at 0500 am and left if on all morning. I highly suggest you stay somewhere else....pay a little extra to have a better experience.
Miserable little rooms
The two huge 18th century crystal urns in the lobby might lead you to believe you're staying in a classy hotel. Don't be fooled! We stayed here overnight between flights. I suppose it was better than sleeping in the airport, but not by much. The shuttle did arrive within 15 minutes of when I called from the airport. It looked like a vehicle you might see in any third world country; broken interior panels exposing wires, jumper cables on the floor next to the driver and seats you don't want to inspect too carefully before sitting down. The driver grudgingly helped my 76 year old mother heave her 40 lb suitcase on and off the bus. I was on my own. We checked in quickly upon arrival and wandered the catacomb hallways before finding our room hidden at the end of a deadend hall. The sounds of raucous deranged voices and loud televisions filled the hallway and the room. Somehow they squeezed two double beds into a 10 ft by 10 ft room. Then they loaded the remaining space with tacky fake mahogany furniture in an effort to convince guests they are really in a fancy Sheraton. We had to constantly move the luggage just to get in and out of the bathroom. The ceiling was covered with water stains and the sounds of an elevator shaft could be heard throughout the night, even though we weren't near an elevator.
The most hilarious aspect of the room were the THREE phones. The extension on the phone next to the bed could easily reach anywhere in the room (including the bathtub). Perhaps they're just making it as easy as possible to rack up those $2.00 per call access fees. The shuttle back to the airport left 15 minutes late, but it was a somewhat more modern van. Too bad it couldn't fit the last guy who showed up. He had to wait for the next shuttle 30 minutes later.
Rest and relaxation are not the adjectives I use to discribe this nightmare od a hotel...after waiting for our so called "shuttle" from the JFk airport to the hotel for almost two hours, we were subjected to a ride in a cramped mini bus with too many people and much to much luggage...not to mention a driver from hell! Arrival was worse...no one came to unload, we had to hunt for a "bellman"...which turned out to be the driver...check in was supposed to be fast...pre-paid a month ahead a promise of a speedy check in...two clerks who knew nothing! Rude was the only words I could use to describe them. No smiles, no welcome,small noisy rooms...a NIGHTMARE!
Bad for business travellers
The rooms are loud. There is no high-speed Internet access in the lobby or the rooms. They charge over $2 per phone call for local and 800 numbers.
Beautiful lobby, horrible little rooms
When this hotel was built, it's obvious that they were more concerned about the public areas than the comfort of the over night guests. The guest rooms are the size of my walk-in closet. The staff is slow and discourteous. The neighborhood isn't the best either. There are no decent restaurants or stores within miles. I certainly wouldn't bother staying there again.
TripAdvisor Reviews Garden Inn & Suites Jamaica
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