Toronto Don Valley Hotel & Suites
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Historical Traveler Reviews Toronto Don Valley Hotel & Suites North York
Stayed with my family for an end of summer get away. The hotel has the Crowne Plaza Sleep Advantage Beds. This was the MOST comfortable hotel bed I have ever slept in........big duvets, tons of pillows, and a mattress pad that was really really huge! My son loved having 2 pools to pick from, and everyone I talked too was truly friendly, and seemed happy to talk to us about what was in the area to do and see. Used their Toronto Zoo Package and had a great time...then came back and slept like a rock!
We will definately be back!
Wonderful Property! Great Value for Your Dollar
My family and I stayed at the hotel from August 20th to the 22nd. We try to come down to Toronto every summer for a little getaway. However, this was the first time we stayed at the Crowne Plaza, Don Valley. The rooms were bright, nice and spacious with a lot of extras. We loved the new 'sleep advantage' bedding program! The front-desk staff and restaurant employees were very friendly. Although the hotel is not in Down Town, it is located fairly close by and also very close to a number of fun family attractions. The kids loved the indoor and outdoor pools. We look forward to our visit to Toronto, and already know where we will be staying!
Going to seed
The hotel may be trying too do too many things on the cheap. There is no concierge; bellmen try to help out, but are not very knowledgeable.
The cost cutting results in one of the seediest Crowne Plazas I have ever seen. The entry drive has potholes, the elevators have broken buttons covered with duct tape, the room balconies are badly in need of paint. The first room we were given had a broken air conditioner. The second room had lights that didn't work and a bathroom door with a squeak that woke the entire family up at night. Complaining about these sorts of problems produced exactly zero results over a four-day stay.
The pool and athletic facilities are very good, and the housekeeping and pool staff are very accomodating. The location is near the Science Center, but quite a drive to downtown (there are no close-by subway stations).
At this point, the overall rating has this hotel around the middle of the pack. That might be so, but I am worried it is going downhill fast.
Crowne Plaza Don Valley worthy of your consideration
My wife and I arrived late in the evening on 7/29 to find the lobby teeming with youngsters....upon checking in we were told that there was a group from "the states" there, but they would be leaving in the morning....the desk clerk reassured us that he would give us a room away from the "kids" and he did.....the room as always was clean and spacious....the staff courteous at all times...when my wife wanted a cup of coffee one afternoon, the gal at the bar made a fresh pot for her, which was appreciated....I have gotten in the habit of leaving a tip each morning for the chambermaid, but after leaving a couple of dollars on the pillow the first morning, I came back to the room to find the money on the nightstand....I was impressed by the honesty.....my son and his family live in Toronto, so, we have stayed here before, and intend to again....
1 of the nicest 3 star hotels
I stayed at the crowne plaza on July 16-18 2004. I was very impressed with everything. This hotel seemed to be a very high end 3 star. I've been to 4 star hotels that were not this nice. I had a beautifully decorated king room, with a balcony over looking the pool, and there was a sony CD player in the room. The concierge was also very helpful with directions, and ordering us taxi's. We felt like we were at a resort with all the amenities and with the parklands all around us. There are two big pools here too. I will definately come back here.
Staffs are extremely rude. I got there on Mya 14 around 1 am, and get the ***** room which was in the basement, and couldn't get king size bed room since we arrived late. Also the manager was really rude. Not recommanded to stay.
Thumbs up for the Crowne Plaza Don Valley
Stayed at the hotel Feb.19 for 3 nights. Pleasent staff. Gave an upgrade to the 5th floor which is restricted to priority club members and the rooms are large with a CD player. Nice touch. The floor was extremely quiet. The bathroom floors are heated! With the buy 2 nights get 1 free offer you get a very nice buffet. Only sore point is they charge to park the car, considering its not downtown.
The hotel itself is OK but the service provided in the reception is poor. We stayed in the 4th floor and found odd smell in the hallway.I would say that this hotel is ok but not sure if it deserves 3-star.
The hotel is adequate - the service just awful. The excuse was understaffing. An hour just to wait for a menu in the lounge bar.
Harrassed staff showing their harrassment. This was not a pleasant week.
I received a free night...
I had been to this hotel on numerous occasions but little did i know that I would be treated so badly by it's staff.
I wanted to have dinner but was informed that the restaurant was closed and I had to eat in the bar. The bill came and it looked like I spent the evening at Truffles, Four Seasons. Mucho $$$$
I had reserved a non-smoking club level room but was given a smoking basement room. True it was below ground. There was a patio door and up some stairs to the pool area. I discovered a very shocked 4 year old while exiting the shower(...in the buff). I was frequented by kids whom had lost their beach ball and discovered it at my patio door.
Ok all aside, I did complain and I got a FREE Night. I can state without prejiduce that they should have given me a free night from the beginning and asked at check-out how much I felt I want to pay. I won't be using the FREE night so if you have to stay here tell them that they owe you the FREE night.
TripAdvisor Reviews Toronto Don Valley Hotel & Suites North York
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