Hyatt Place San Jose/Downtown
How has this hotel rated in the past?
- Room service
- Business Services
- Fitness/Health center
- Wheelchair accessibility
Historical Traveler Reviews Hyatt Place San Jose/Downtown
Nice room, terrible service
Stayed at the Crowne Plaza San Jose the weekend of July 31st, '05. We attended the San Jose Grand Prix, and the location of this hotel was excellent. The rooms were nice enough, comfortable and quiet. But, the service was laughable. Time and again, whether in the restaurant, lobby, hallway or elevator, we received very bad service. Basically whenever we encountered anyone from the hotel, regardless of our need or request, we were met with bad service. Sorry Crowne Plaza, but you get no more of my money, ever.
Avoid at All Costs
The rooms at this hotel are in bad shape. The bathroom floors and ceiling are in bad shape, and the air conditioner is noisy. The room is depressing and worse than some of the Holiday Inn rooms that I've stayed in. This hotel really needs a renovation.
Very Pleasant Stay!
We came to San Jose for the CA Water conference in May. We were pleasantly surprised by the Crowne Plaza San Jose. Their customer service was excellent all the way through. Reading reviews from other people did not give me a good sense of hope prior to arriving to the Crowne. One comment said there was no breakfast, and that there was only a cart to buy items from. Yes, there is a cart that sells coffee and pastries for those in a hurry. But my collegues and I had a delicious full order breakfast in their restaurant Miro's. We really enjoyed it! Attaced to the restaurant is a small bar that offered great "Happy Hour" specials which were great for after the conference.
The bedding in the rooms appears to be new and is it ever comfortable! I was even asked by the front desk agent if I utilized the "Sleep" amenities that were given to me in my room, which included the bedding as described, a sleep CD, eye mask, drap clip and more. It's great to see hotels targeting the most important aspect of the stay, your rest.
I could not find anything negative to say about the hotel. I was leary about paying $12 a night to park my car, but had heard from other collegues stay at other hotels that $12 was a bargin. One collegue said they paid $20 just up the road!
I highly recommend the Crowne for any type of stay, be it business or weekend travel, as they definitely take care of there guests!
Not worth the visit
I agree with pretty much all of the reviewers except the one from Lake Tahoe. A property which badly needs renovating *and* needs a service review. My room was on the third floor overlooking the VTA light-rail station and I was surprised at how loud the train was, even with double-pane windows and air conditioning going. Housekeeping did absolutely nothing to my room except make the bed and take away dirty towels (I was left with nothing but a bathmat to drive off with the next morning). Spacious room, but for the same price, there are other chains I could have stayed at in downtown SJ that offer better service.
OK hotel if you don't want amenities
The hotel is OK, not the best we've stayed at. Was there for a sports tournament at the convention across the street. Had I known what this hotel was like, I would have chose either the Hilton or the Marriott...for the same price if not a little more, the other two hotel would have been much better. The room was a descent size, the bathroom was awkwardly shaped, the shampoo they provided sucks! They call it 'conditioning shampoo', there's nothing conditioning about it. No breakfast! They have a little cart in the lobby where you can BUY breakfast. Ice machines located only on the even floors and of course, we would be the lucky ones staying on an odd floor! There were three elevators...ALL were extremely slow. I think we waited at the lobby for at least 5 minutes for either of the three to finally hit the ground floor. Not a place I would stay again.
Great Stay In Downtown San Jose
Crowne Plaza San Jose is a small, value property that had the best rate of any of the downtown hotel properties. The room was spacious and had brand new bedding called "Sleep Advantage", which was extremely comfortable. Definitely an excellent value!
Restuarant has a new menu which was delicious!
Needs a renovation...
The earlier reviews are all accurate, in my opinion. In general, this is an average Crowne Plaza that looks about 10 years past its prime. The hallway carpeting is a retro blue and stained and the bathrooms are a bit edgy. However, the club level, which is the top floor only, looks like it has been recently renovated and is top notch. Considering all the new hotels in the downtown San Jose area, unless you're getting a great price I wouldn't recommend it until they do an interior renovation. The Milpitas Crowne Plaza, about 15-20 minutes away, is much cleaner and more modern looking.
Not worth its 4 star rating
I always thought the Crowne Plaza was an upper-class kind of hotel. This one was definitely not worth the 4-star rating on Expedia. I'd give it a 2.
Although the room was clean (but nothing special), the hallway carpeting was badly stained and was coming away from the floor.
Definitely not worth the expensive rate.
Not for Me!!
Would not stay at this hotel again. Even when I see great prices when booking in this area I stay away. The location is the only plus. The room was dirty and dark and with lots of noise from the street. My door was not secure so I had to place the proverbial chair under the door and did not sleep well. Room service was not edible. One of my worst experiences.
Great place after a Sharks game.
Fantastic service! I booked a club level room through Priority Club reservations. They had my room ready eventhough I showed up way early at 9:00 am. The club level sevice also included a free cocktail reception and breakfast in the concierge suite. Any request was promptly handled. Great place to stay for a Sharks game, as it is within an easy walk to the arena. Book the room 21 days in advance for an additional 30% off.
TripAdvisor Reviews Hyatt Place San Jose/Downtown
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