Crowne Plaza Hotel Philadelphia - Cherry Hill
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How has this hotel rated in the past?
- Free High-Speed Internet
- Room service
- Swimming pool
- Business Services
- Wheelchair accessibility
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Historical Traveler Reviews Crowne Plaza Hotel Philadelphia - Cherry Hill
The Hilton is totally hot...
I was so discouraged after reading the reviews about the Hilton in Cherry Hill - after I had made my reservation already. What to do but go ahead as planned.
Truth be told - there is nothing wrong with this hotel!! True, it is not as nice as some other Hiltons, however, most Hiltons don't cost $100 a night!! For the money you pay it far exceeds expectations. The bathrooms were clean, the rooms were spacious, the bed was comfortable. I don't know why the previous reviews are so negative, however, I can honestly say that they are wrong.
Better to sleep in your car !!
I travel extensively and have never been so dissapointed in a hotel. I have stayed at $50.00 a night motels that were far superior to this hotel.
We booked 3 executive rooms.
It was very unsatifactory. The lady at the front desk was very rude. The toilet seat in room 1136 was FILTHY, and my boyfriend ended up having to clean it himself, because the lady at the front desk never notified housekeeping like she said she would.
There were no robes in any of the rooms, and we did not receive our complimentary cocktail as promised on the web-site.
This was obviously once a 1st rate hotel, it no longer is. It is in Dire need of more renovating.
Dirty Rooms, Poor Service.
We purchased a 3 night non-refundable stay at this hotel. We usually don't go with the non-refundable but it was a Hilton. It's got to be good, right? Wrong!!!
We got in on a Thursday morning and basically just dropped our bags and took off for the day. When we returned late Thursday and started looking around we found the following problems with the room. The windows looked like a dog or child had pressed their nose all over it. The curtains were dirty & stained. There was a long black hair on the ceiling of the bathroom. The bathtub caulking had mold all around it. The light fixture in the bathroom was broken with a big piece missing. The bathroom utility covers were all rusted. The closet doors were off of their tracks and wouldn't shut. The large vent over the sink was very dusty/dirty and hadn't been touched in quite some time. The tissue box stuck to the bathroom sink & left most of the bottom cardboard stuck to the sink. The bed skirt had at least a 10" tear at the corner. Remote for the TV worked when it felt like it & on the last night the TV didn't work at all either by remote or manually. There was also a convention of approx. 200 high school students there for some type of young government program. The lobby was dangerous when they were there from all of the pushing & running. Trying to get into an elevator was an experience I care not to have again with them all trying to cram in at once. Then to top it all off they stayed on several different floors (yep, you guessed it mine included) and stayed up to all hours of the night with not near enough chaperones to watched them or keep them quite.
Called the front desk & complained. They were very polite, apologized, gave us a free breakfast & offered to change rooms. I went to look at the other room but since it wasn't any better than the one I had why bother to change. I told the front desk that the new room wasn't any better and kept my orig. room and asked that it just please be cleaned properly.
Friday morning for the day and when we returned the room had had the bed made, towels changed & garbage taken out and that was it! Everything else was in the same condition. They hadn't even given us more TP or tissues (I had to ask the maid for more TP off of the cart the next morning or I doubt that I would have gotten any at all). I called the front desk to complain again and they apologized and offered to send someone up to clean (it was 11:30 PM by this time) so I declined and asked that it be cleaned properly in the morning after we left.
We left for the day Saturday and when we returned about 1:30 AM Sunday the room had not been touched. Nothing, the beds hadn't even been made. I called the front desk again and got their pat answer that they we very sorry and did I want the maid to come up and clean it now. Not at 1:30 in the morning when they had had all day to do it.
We left Sunday thank goodness and the whole experience at the Hilton was just horrible. You complain and it does absolutely no good. They just apologized and continue on with business as usual. I really expected more from a Hilton. Never again will I get a non-refundable room regardless of the name.
I had read reviews on this site and was a bit concerned about the hotel.I stayed here for 6 nights in September on holiday from the UK. The hotel was fine, yes there was a bit of mould on the tiles in the bathroom, and i suppose if you were just a regular Hilton user you may find this horrific - but fo rth rate and the location I thought the hotel was fine. What I could not understand is that all the outdoor pools in teh area were closed for the season when on average the temperatures are in the 70's and when we were there they were in teh top 80's, so if that was in teh UK it would certainly be open!!!
A terrible Hilton experience
To start out do not use the directions they give you to get there from the Phildelphia Airport. We ended up in a section of Camden that I was sure we would never get out of without getting robbed. What a way to start a vacation. After finding the hotel (finally) I will have to say the lobby is very nice. That is pretty much the only good thing I can say about this place. When I went to the front desk to check in I told them about the problem we had in getting there. The front desk clerk acted like I was causing him a problem. I asked for a high floor and inquired if there were any upgrades available. He said that we had a upgraded room. If this was a upgraded room I would hate to see what a standard room looks like. Because my husband and I had not been able to get away for a while I was willing to pay for a upgraded room (suite) but even when I asked about it thay never offered anything. They put us in a room that had wall paper peeling off the wall---mold in the bathroom--and the paint was peeling off the ceiling. This was the "Hilton???" When I went down stairs to complain I was told he would talk to the manager and see what sould be done. Nothing was done and we never heard from the manager. I did inquire if anyone ever reads the reviews that are posted about thier property and was told they never do. I would think they would want to know what is being said. It was a terrible start to our vacation and I would never stay at this place again.
Romance package gone wrong in old hotel
The lobby was lovely except for what we received there. I was flung a sheet of directions for the Camden waterfront when I asked. I had reserved a Romance package with sparkling wine in room, full american breakfast and deluxe accommodations for ~$165. We arrived at the hotel after getting lost due to horrid directions, to be told there was no romance package. To help compensate, she gave us coupons for a free Continental breakfast with ample selections that all tasted bad. I told her that if there was no romance package I would have just paid ~$90 for the standard room, not ~$165 - she couldn't help me or adjust the rate although she was pleasant enough about it. She did give us a double with a view, with sunlight streaming in that woke me at 6AM.
I was charged that higher price for a standard room with 2 double beds so we slept separately, cigarette burns in the rug, dirty metal air vents that were falling out of their holes in the drywall, and loose makeshift frames for cutouts in the wall where repairs had obviously been made and left open in expectation of future repairs rather than repairing the drywall. The door to the room was swollen or too big, so I had to press my full bodyweight against it to open and slam to close (might explain the hallway noise another reviewer mentioned). I did request a smoking room, but apparently they don't bother to use Ozium or Smells Be Gone to clear the air. The shade on the bedside lamp had been bent or crushed in the past, and the tar and nicotine stains had obviously been settling on it for more than 5 years.
The sink outside the bathroom may have been marble, but it was chipped. The toilet had one of those flimsy, bending plastic seats. The tub was small but I thought at least clean until my husband found a washcloth hanging over the shower rod with lots of nasty hair in it. Water pressure was fine and got as hot as we needed. Getting an elevator didn't take long, and the walls were not too thin. Parking was free. High speed internet service was available but we had not read about this amenity in the materials and left the laptop home. The bar downstairs was pleasant but small and expensive with good service (and a young loud wedding party) and a kitchen that closed before 1am.
At 6AM they shoved a billing slip through the side of the swollen door (may have contributed to waking me). It said to just call an automated service to confirm and checkout was complete. Although frustrated the night before, I didn't want to simply accept their mistake, and went to the front desk. A lovely well-spoken young gentlemen (David I think) helped greatly. He explained the night staff had made an error, and adjusted the room rate down to ~$107 (the extra to cover the cost of our breakfast coupons). It would have been so easy to walk out and lose the money on an unsatisfying experience - I'm glad I tried again with another representative, although it was too late to make up for our discomfort.
It should not be considered a 3 star hotel - surely that was for the Hilton name alone. If other hotels/motels in the area were priced slightly higher I would consider returning to this hotel, but only for basic accomodations, not anything resembling romance.
Awful registration, dimly lit rooms, uncomfortable bed.
The rooms are very poorly lit. Hotels notoriously under light the rooms to save money. They had 25 watt bulbs in every lamp. At most places if you call the front desk they'll give a brighter blub for the desk lamp--not this one. I drove up the street to Shop-Rite and bought my own, otherwise I wouldn't have been able to get any work done.
The bed was hard as a rock and the pillows were thin and flat. The carpet had some stickly cleanser residue on it. Not what I have come to expect from this chain.
It all started on the wrong note, I reserved a non-smoking king size bed and my wife and I end up in a smoking, two-full size room. But what really bothered me was the state of the rooms, especially the bathrooms. Rust, mold and water stains all over the bathroom. We were eventually switched to a non-smoking room after the first night, and the bathroom in the new room was almost in the same state! It seemed like management refurbished the outside and the lobby, when they should have spent money in all the rooms! A terrible hotel that will never see my business again.
Nice but lacking..
OK, I'm writing this as just before I check out of this hotel and this is not my first time to stay here. First off, the other reviewer is correct when he talks about the big, grand lobby and larger well appointed rooms, but the accolades stop there. If you're looking for the most "decent" place to stay in Cherry Hill, than this is the hotel and if you have your own car the better since this "grand and large" hotel has no shuttle service whatsoever! This is the third time I've stayed here for business as our corporate offices are across the street. To get to the office I either have to take a cab or catch a ride with a local employee. This is an inconvenience to the employee and it's not walkable since I would have to cross a 6 lane highway to get to the office. Also if you need to run down the street (same 6 lane highway) to get some food or any items you may need it's about 1 mile to the nearest eating/shopping establishments by foot, so when it's 29 degrees and the wind is blowing it's not a fun walk! Heck even the smallest of Hampton Inns I've stayed at have some type of shuttle service.
Oh and forget about getting "warm and friendly" service from all of the front desk staff. While some are nice, there are others who, when asked a question, act as if you're really taking time from something more important (what that is I don't know since on many of the occasions I've done this there was no one else at the front desk). I do dig the bar and the resteraunt is your typical hotel fare, there is a nice comedy club as part of the hotel, but overall is could be a much better experience.
A great choice for Cherry Hill
This was an excellant choice for Cherry Hill. The lobby is grand. The rooms are very large and well appointed. The walls are sound. Never even heard ahll traffic! Room service arrived on time...and the breakfast was hot and good! Staff is accommodating.
TripAdvisor Reviews Crowne Plaza Hotel Philadelphia - Cherry Hill
Travel Blogs from Cherry Hill
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