Crowne Plaza Melbourne

Address: 1 - 5 Spencer St., Melbourne, Victoria, 3008, Australia | 4 star hotel
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This 4 star hotel, located in the Docklands area of Melbourne, is near Eureka Skydeck 88, Melbourne Aquarium, Crown Casino, and Immigration Museum.
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      Historical Traveler Reviews Crowne Plaza Melbourne

      Brilliant Hotel & Staff


      We stayed at this hotel from 28/9/06 to 04/10/06 which is one of their busiest times being the AFL Grand Final. The hotel was fully booked and extremely busy however we were made to feel like we were the only people there. We went with 3 other couples and we all recommend this hotel. From the concierge, to the Lobby bar staff, to cleaners they all had a welcoming smile and were helpful in every single way. The rooms were extremely clean, the decor lovely and the beds very comfortable. We have travelled to Melbourne for the last 4 years but this was our 1st stay at this hotel. I can guarantee I will not be staying anywhere else on our future visits to Melbourne. This is the place to stay. You cannot go wrong. Location is great, opposite the Crown Casino and the trams stop right at your door. Do yourself a favour and give this hotel a go. You will not be disappointed.

      Pleasantly surprised....


      Stayed at this property for one night about two weeks after it was rebranded as a Crowne Plaza. Left the day before the Commonwealth Games began. Melbourne was buzzing.


      Location: Excellent. Easy walk to the CBD, casino, and Southbank

      Room: Upgraded at arrival to Executive Floor. No Exec lounge at this property, but free access to business center, which has complimentary wi-fi. Room 709 had great view of river and downtown. Clean comfortable and nice ammenities. Complimentary fruit and chocolates, and one bottle of still water. Mini-Bar with reasonable prices (for a hotel), including Victoria Bitter beer. Wired internet access (Ethernet) for 27.50 AUD/day.See pictures of room and view.

      Service: Outstanding, from check-in to check-out. Concierge arranged SkyBus pickup for following morning and recommended local pub for food and drink.

      Room service: Had fish and chips for lunch; prompt, hot and tasty. Also, healthy menu offered, complete with nutrition facts. Had continental breakfast in morning; substantial portions, fresh and reasonably priced.

      Price paid: 154.00 AUD

      Would I stay there again? You betcha....

      Uncomfortable beds


      Certainly a cut above most HIs I've stayed at (someone has actually thought avout the colour scheme and decor in the rooms) with rooms spacious enough and a good location.

      However, my test of a good hotel is whether you can get a good night's sleep i.e. is the bed comfortable and the room quiet? Unfortunately the bed was anything but comfortable and I found myself with backache each morning. I also felt decidedly unrefreshed after every night here.

      The noise wasn't too bad in the first room I had, but after complaining about my mattress they moved me to a noisier room (facing the bridge where the trams rattle past - ironically these rooms are more expensive too because of the casino view). However the bed was identical to the one in the room I had just come from!! Front desk staff appeared confused as to which parts of the hotel had or hadn't been refurbished with new beds...

      Add to that a stained carpet in my second room and I think I'll give this place a miss next time around.

      Message from teabag


      My wife and I stayed for a week at the holiday inn in October and had a great time. The location of the hotel is great - just a short walk to the centre of town and the great restaurants along the Yarra. We found the service to be very good and the staff friendly and helpful - particularly AJ in the bar, who serves a mean coffee!

      GREAT location, GREAT food and GREAT price!!!


      I stayed at the Holiday Inn Melbourne in May 2005 for a business trip and really enjoyed my stay. I had an upgraded room with a view of the Crown Casino complex across the street & river (definitely worth the extra money). Every hour, the casino's many outside towers shot huge flames of fire into the air in varying sequences - quite something to see from your room's wall-to-wall windows and in-person just a few minutes away by foot.

      The service overall was good, there is always more than a few people in the lobby to help assist and they were always friendly. The food in the restaurant and room service was always good, and reasonably priced compared to restaurants around the city.

      The location is great, being directly opposite the Crown casino complex and the beautiful river walk area. It is also close to the Spencer Street station (main city terminal for bus & tram traffic) and the town centre. Tram and bus lines run very close to the hotel and provide good & cheap access to virtually any part of Melbourne.

      I would definitely recommend this great hotel.

      Disappointed in the Holiday Inn


      Good points: Lobby and lobby bar are stylish and pleasant, guest services (aka concierge) helpful, location is good for the Casino and CBD.

      Weak points: Room is dingy, worn and cramped. We stayed for three nights and they completely forgot to tidy the room one day. (When I phoned up the front desk they arranged to have some fresh towels sent up to us but they seemed unsurprised and unapologetic that the room had not been cleaned -- perhaps this is a regular occurrence?) My card key had to be repeatedly rescanned in order to work properly over the course of our stay. The door to the room had to be pulled firmly in order to close, otherwise it would remain slighly ajar, which seemed unsafe to me.

      In summary, compared to Holiday Inns I have stayed at in the UK and the US this one is lacking in cleanliness and comfort, and a multitude of small annoyances left me feeling uncomfortable and disappointed overall. I would try another hotel next time.

      Great view and quality service


      This Holiday Inn is one of the best in the chain and offers really good value for money. The executive rooms are a high standard and the view down the Yarra River is amazing. Overall the location is super being close to Spencer Street station (where the airport shuttle buses terminate) and the town centre. Several tram lines pass the door so access to any part of Melbourne is quick, easy and cheap. The hotel food was great whether dinner or breakfast. The business service centre was available 24 hours per day and internet access was free.

      More a business hotel and not much atmosphere but the service, rooms and food more than made up for this deficiency.

      I will certainly use this hotel again.

      This is a nice hotel!


      We - my girlfriend and I - arrived at the hotel at 5 o'clock in the morning after a *very* long flight.

      As we had booked the cheapest room available, we expected to wait until noon - or even longer - before the room would be ready.

      But no, the (extremely) friendly guy in the reception not only had a room ready for us - but also upgraded us to a better room.

      We stayed a week - and after having studied the elevator advertisements too many times - we decided to spend an additional AUS $ 40 for an executive room upgrade.

      The executive room was in fact almost identical to the room we already had, the main difference was the fact that it was situated higher up in the building and that a "bath bomb" (a green ball) was included...

      Everything about the hotel was close to excellent - local newspapers at the door every morning, great breakfast in a pleasant environment, very friendly staff and a great location (I was attending a conference just across the river).

      After Melbourne my girlfriend and I spent three nights in Ritz-Carlton Singapore, which was a great experience. But if value for money is to be the decisive factor, there is no doubt: book a room at Holiday Inn!

      Best views! Amazing Location!


      Attended meetings in melbourne and aussie friend told me to stay at the Holiday Inn. Great choice. I had a view overlooking the beautiful Yarra River and with great modern rooms with floor to ceiling windows I had the best view. At night you can watch the fire flame display next to the casino from your room window. View was worth the extra dollars. Right next to the convention & exhibition center where there was a great boat show on. Hotel has a good bar, nice breakfast, and a unreal chinese restaurant. Will stay here again and recommend this hotel especially because of the staff. Also free 24 hour internet in business centre!

      Good location for casino


      Perfect location smack opposite the Crown casino complex and with lovely river views. 5 minutes walk to the city centre and only 10 minutes to the beach at St Kilda (by tram).The crown casino must be seen to be believed - it is huge with restaurants, bars, cinemas etc. a weeks holiday in itself. The hotel is just about what you would expect from a holiday inn. Very clean and comfortable but no character. The outdoor swimming pool is only small. All in all a good clean hotel in a perfect location to explore Melbourne city.

      TripAdvisor Reviews Crowne Plaza Melbourne

      4.00 of 5 stars Excellent

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      Traveler Photos Crowne Plaza Melbourne

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